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Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

4.0 star property

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Photo gallery for Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

Property amenity
Property video
View from property
Breakfast, lunch and dinner served
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
$187
includes taxes & fees
May 19 - May 20

Explore the area

View in a map
96 Log Cabin Lane, Highlands, NC, 28741
  • Place, Cullasaja River Gorge
    ‪1 min drive‬
  • Place, Highlands Playhouse
    ‪1 min drive‬
  • Place, The Bascom Center for the Visual Arts
    ‪1 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Garden)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed (Garden)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (The Garden)

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Suite (The Garden)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Patio

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Patio

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Patio

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Patio

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 2 Queen Beds

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About this property

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy

4-star Highlands hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning.
Trailborn Highlands, Outdoor Collection by Marriott Bonvoy offers 63 air-conditioned accommodations with laptop-compatible safes and bathrobes. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers, designer toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Highlands hotel also offers a library, a terrace, and a vending machine. Concierge services and wedding services can be provided. Complimentary self parking is available on site. A total renovation of this property was completed in June 2024.

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy is a smoke-free property.

Highland Supper Club - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Highland Supper Club

Things to do

  • Library

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator
  • High-pile carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Renovated entire property - June 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Highlands Inn Lodge
Inn Lodge
Highlands Hampton Inn
Highlands Inn Lodge
Trailborn Highlands Hotel
Trailborn Highlands Highlands
Trailborn Highlands Hotel Highlands

Trailborn Highlands, Outdoor Collection by Marriott Bonvoy Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 207 out of 294 reviews
Rating 8 - Good. 54 out of 294 reviews
Rating 6 - Okay. 23 out of 294 reviews
Rating 4 - Poor. 7 out of 294 reviews
Rating 2 - Terrible. 3 out of 294 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Jan 2026

4/10 Poor

Eric

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When arriving the exterior looked nice as well as the lobby. Check in as a breeze and the staff was very nice. That is where nice ended though. The room completely sucked! We had a large suite that was literally not equipped with anything. Two paper cups for the whole room. The fridge would not go below 45 with is not good safe. The room looked like they spent as little money possibly on the remodel and was not up to Marriott standards at all! I have stayed in Marriott’s in shady parts of town off the interstate that put this place to shame. The absolute worst was the bathroom. I’ve seen nicer bathrooms at campgrounds, it was totally unacceptable for such a price and nice area. Then when we thought it could not get worse the fire pit smoke outside the room was coming in when the heat was on so we woke up out headaches and all out stuff smelling like smoke.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tony

Stayed 1 night in Jan 2026

10/10 Excellent

Peyton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were so sweet. Walking in the candle they had burning smelled amazing and the entire place made you feel like you were home. In the room they had music playing and everything felt so cozy. The staff really went above and beyond in making our stay amazing and told us places that we should check out. The kettle for tea or coffee in the morning was so cute and did a wonderful job of providing much needed caffeine. The scents of the soaps were also nice and cozy without being over powering. Everything was so perfect and I cant wait to return.
Stayed 2 nights in Jan 2026

10/10 Excellent

Seong woo

Stayed 1 night in Jan 2026

10/10 Excellent

Patricia

Stayed 1 night in Jan 2026

8/10 Good

Thomas

Traveled with partner
Liked: Amenities, property conditions & facilities
The beds are not good. Try a traditional mattress with box support.
Stayed 2 nights in Jan 2026

10/10 Excellent

martin

Stayed 4 nights in Dec 2025

8/10 Good

Gerald

Stayed 2 nights in Dec 2025

4/10 Poor

Darren

Stayed 2 nights in Dec 2025

10/10 Excellent

Randy

Stayed 1 night in Dec 2025

10/10 Excellent

Margaret

Stayed 1 night in Dec 2025

10/10 Excellent

Yosef

Stayed 2 nights in Dec 2025

10/10 Excellent

Garth

Stayed 1 night in Dec 2025

10/10 Excellent

Gary

Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Beautiful place
Stayed 1 night in Dec 2025

8/10 Good

Alice

Liked: Cleanliness, staff & service
It was quiet and peaceful there. Front desk personnel (saw in the evening’s) were always friendly to tell of what events were happening. Beds were horrible though. No chairs in the room. Very small space.
Stayed 2 nights in Dec 2025

10/10 Excellent

Laurie

Stayed 1 night in Dec 2025

8/10 Good

Yves

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean room
Stayed 1 night in Dec 2025

6/10 Okay

Alastair

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Waited 3 days until they cleaned the room.
Stayed 5 nights in Nov 2025

10/10 Excellent

Libni

Stayed 1 night in Dec 2025

10/10 Excellent

Tyler

Stayed 2 nights in Dec 2025

6/10 Okay

Craig

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was courteous, room was well appointed, but the bed was very uncomfortable. Sagged on both ends of the bed.
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. Large rooms.
Stayed 2 nights in Nov 2025

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Clean.great staff.easy access Close to downtown shopping and restaurants.very nice atmosphere.We had a relaxing stay.
Stayed 3 nights in Nov 2025