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Hillscheid Vacation Packages

Awful. The website is tricky. The pictures are tricky. They sent us to stay in another building, with no staff. It was mainly a museum, with nobody there, very creepy. I didn’t even feel safe at night. The towels were so old and dirty. The carpet was so dirty. There was dirty linens in the hallway and nobody even bother to clean it. There is no elevator and there is nobody to help you to take your luggage up. I absolutely do not recommend to stay here.

The staff were very friendly and went out of their way to assist. The room was lovely and very clean.

The location is beautiful with breakfast beingable to be taken on the roof top terrace, with the selection being very good. the only downside was not having staff on site all the time that were visible,

The amenities included were excellent and in super working order. The only thing I would say is that I was a bit surprised that there weren't more amenities. For example, there's no kettle in the room, kitchenette, or fridge. Despite this, the grounds are excellent, the rooms are comfortable, and the stay was superb.

The hotel was very hot. There is no air-conditioning and the little table fan was not helpful. I went to stay with my cousin and his apartment was q5x cooler, still without an air-conditioner.

Our stay was very nice and the architecture of the castle turned our getaway in an unforgettable experience. There are some things that can be improved such as the AC and an outlet didn’t work. The hot tub in the SPA is a little outdated. The Lobby Restaurant and the Italian Restaurant were very nice and elegant. The staff is very friendly.

Clean, necessities, not soundproof, breakfast was decent.