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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property

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Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Situated by the water, this hotel offers a serene ambiance with a curved facade and balconies.
Welcome to our hotel lobby, featuring a spacious reception area with seating, artwork, and a balcony offering views of the outdoors.
Relax in comfort with a view of the ocean and palm trees from the large window.
Relax by the serene pool surrounded by lush greenery and palm trees.
Enjoy serene views of the water from this balcony, featuring two comfortable chairs and a stylish railing.

Popular amenities

  • Air conditioning
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • Port of Hilo
    ‪3 min drive‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Banyan View)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

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About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5-star hotel in Keaukaha
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center. Housekeeping is available on request.
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.39 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 603 out of 1284 reviews
Rating 8 - Good. 374 out of 1284 reviews
Rating 6 - Okay. 187 out of 1284 reviews
Rating 4 - Poor. 69 out of 1284 reviews
Rating 2 - Terrible. 51 out of 1284 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

BHARATKUMAR

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Harold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good price.
Stayed 1 night in May 2025

6/10 Okay

Tracy

Stayed 2 nights in May 2025

6/10 Okay

Mukesh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was nice and clean- no fridge or microwave in the room- have to pay a daily use rate for a microwave. The pool was small! Many people drinking beers by the pool and very loud for a small area. The buffet restaurant is expensive! The cafe/grill restaurant- staff were rude and would not give us table even though some were clean and open. We walked to the next hotel and ate there! Very nice place to eat.
Stayed 1 night in Apr 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service
Older hotel but clean and renovated rooms. Was very quiet and nice harbor view.
Stayed 3 nights in Mar 2025

10/10 Excellent

James, White

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and room. Easy parking and great restaurant.
Stayed 1 night in Apr 2025

10/10 Excellent

Marilyn

Stayed 3 nights in Apr 2025

8/10 Good

Gustavo

Stayed 2 nights in Apr 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covneient
Stayed 1 night in Apr 2025

10/10 Excellent

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy!!
Stayed 3 nights in Nov 2024

6/10 Okay

JIAQI

Liked: Staff & service, amenities, property conditions & facilities
The facility was a bit old. There were about 7-8 small cockroaches in the room.
Stayed 1 night in Apr 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Location

First stayed at this hotel over 20years ago. As was the case then location is still beautiful over looking Hilo bay and next to magnificent gardens. Dined in the cafe on Saturday and Sunday nights as the restaurant only offered a rather expensive buffet. Hotel is showing its age in some respects but is still a nice place to stay.
Stayed 3 nights in Apr 2025

8/10 Good

Katy

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel is very conveniently located on Banyan Drive in Hilo. Staff was friendly. WSW Steakhouse had amazing food and staff and is right onsite. There is also a more casual restaurant that had friendly staff and a smaller menu. Beautiful location but loud locals out until late at night blasting music was kind of a downer. Hotel is a bit rundown but overall a good value for the price and the location.
Stayed 3 nights in Apr 2025

10/10 Excellent

Brittany

Liked: Amenities
Loved my stay at Hilo Hawaiian! The room was roomy and clean. Staff were great and helpful. I would stay here again!
Stayed 2 nights in Apr 2025

6/10 Okay

ronald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
hotel was clean. towel bar fell off wall when touched. So did the tp holder. shower contol handle alsofell off.
Stayed 1 night in Apr 2025

8/10 Good

Estela

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great property, great location but very dated
Stayed 2 nights in Apr 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was next to some kind of a motor that came on in the middle of the night. If I was asleep it didn't wake me up but if I was awake I heard it.
Stayed 1 night in Apr 2025

4/10 Poor

Angelo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were outdated and dirty. Housekeeping was very limited . Continental breakfast was terrible and only provided if you asked for it . Some of the staff was nice and some were miserable.
Stayed 6 nights in Apr 2025

8/10 Good

Devin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s at a great location, very nice views of the ocean, and adjacent to nice open parks. However the air conditioning drips water makes the floor bit wet.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Upon arrival the staff was a little resistant to accommodate my guest l brought along with me. My mother was planning on her 60th birthday to be a luxurious one. She has severe anxiety. The women seemed very unwelcoming when she asked for a room change. Other than that our stay ended up gorgeous 😍 eventually they sent people up to help and accommodate us. I would use a travel guide to make arrangements next time for sure!
Stayed 5 nights in Jan 2025

10/10 Excellent

Ashleigh

Stayed 3 nights in Apr 2025

8/10 Good

huiling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ocean view
Stayed 1 night in Apr 2025

2/10 Terrible

Sheri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I told front desk at check in I was disab to ed with a cardiac condition and she put on the 2nd floor on z dirty shabby room with only stair access, no king bed as advertised as bed advertised and old linens with holes in carpet. Awful.
Stayed 1 night in Apr 2025