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Castle Hilo Hawaiian Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castle Hilo Hawaiian Hotel

Terrace/patio
Outdoor pool
Exterior
Oceanfront | Desk, laptop workspace, iron/ironing board, rollaway beds
Daily full breakfast for a fee

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping
  • Gym

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Liliuokalani Park and Gardens
    6 min walk
  • Coconut Island Park
    7 min walk
  • Waioli Lounge
    1 min walk
  • Hilo, HI (ITO-Hilo Intl.)
    7 min drive

Room options

View all photos for Banyan View

Banyan View | Desk, laptop workspace, iron/ironing board, rollaway beds

Banyan View

  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 1 Bedroom Oceanfront

Lanai

1 Bedroom Oceanfront

  • 742 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for 1 Bedroom Banyan View Kitchenette

1 Bedroom Banyan View Kitchenette | Desk, laptop workspace, iron/ironing board, rollaway beds

1 Bedroom Banyan View Kitchenette

  • 606 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 Bedroom Banyan View

1 Bedroom Banyan View | Desk, laptop workspace, iron/ironing board, rollaway beds

1 Bedroom Banyan View

  • 542 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean Front

View from room

Premium Ocean Front

  • 376 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Oceanfront

Lanai

Oceanfront

  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Oceanfront (No Balcony)

Oceanfront (No Balcony) | Desk, laptop workspace, iron/ironing board, rollaway beds

Oceanfront (No Balcony)

  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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$236 total
includes taxes & fees
Jan 6 - Jan 7
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About this property

Castle Hilo Hawaiian Hotel

3.5-star hotel in Keaukaha
This hotel features an outdoor pool, a restaurant, and a fitness center. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center. Housekeeping is available on request.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Castle Hilo Hawaiian Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Castle Hilo Hawaiian Hotel has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 7 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 496 out of 1099 reviews" "
Rating 8 - Good. 343 out of 1099 reviews" "
Rating 6 - Okay. 164 out of 1099 reviews" "
Rating 4 - Poor. 56 out of 1099 reviews" "
Rating 2 - Terrible. 40 out of 1099 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gerald L Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to everything we came there for.
Stayed 2 nights in Sep 2024

10/10 Excellent

darin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice 2 nights here in Hilo. A little bit of road noise from cars etc but that is my only complaint. I will definitely come back here again on my next Hilo trip. But will spring for the ocean side of the hotel. The views of Hilo bay are outstanding. And there is a nice walking path along the bay and out to the little island park adjacent to Hilo hotel. Wonderful staff here show lots of aloha!
Stayed 2 nights in Sep 2024

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC was broken - did not cool room and was noisy. The beds are doubles, not queens. Curtains were broken. Window screens were not in place. Continental breakfast was a terrible - cold crossonts, watery oatmeal, no yogurt that was advertised, fruit provided was apples no tropical fruits. Very disappointing breakfast
Stayed 1 night in Sep 2024

8/10 Good

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating
Stayed 4 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 3 nights in Sep 2024

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2024

8/10 Good

Gabriele

Traveled with partner
Liked: Amenities
They offered reuseable water bottles, which could be filled free of charge at a drinking fountain
Stayed 1 night in Sep 2024

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Ying

Disliked: Staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Guy

Traveled with family
Stayed 2 nights in Sep 2024

10/10 Excellent

Lloyd

Business traveler
Nice rooms and location
Stayed 3 nights in Sep 2024

10/10 Excellent

Dayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilo Hawaiian is ALWAYS amazing! Especially for Kama'aina families. We live on the Kona side and visit Hilo 2-3 times a month for the drag races that my daughter competes in. We LOVE staying at Hilo Hawaiian, affordable, great service, friendly staff. Mahalo nui!
Stayed 1 night in Sep 2024

8/10 Good

Kahealani

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The cleanliness wasn’t there, a lot of hair within the bedding. The fridge wasn’t getting cold and then we got locked out of our bathroom, not sure how that happened. The staff are amazing!!
Stayed 1 night in Sep 2024

2/10 Terrible

Breana

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like urine. Pool was bombarded with locals who weren't hotel guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our overall experience was wonderful, in the first place I would like to mention the very friendly lady at the front desk who greeted us. Our room was unexpectedly spacious with two queen beds with partial ocean view. Have to admit that the hotel in general a bit of outdated but clean and charming and absolutely worth its price.
Stayed 5 nights in Aug 2024

8/10 Good

xiande

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Yufang

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Edwina

Liked: Staff & service, property conditions & facilities
It was right by the beach and staff was very friendly and very helpful
Stayed 2 nights in Sep 2024

10/10 Excellent

Shawn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I had flowers delivered to the hotel before our arrival, and the were in the room as requested for the surprise. Very friendly staff.
Stayed 1 night in Sep 2024

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Might have been nice 30 years ago
Seen Better days. Some wallpaper tears, cracked bathroom sink. Unidentified sounds in ceiling, perhaps a water pump. Beware the speed bumps in lower garage
Stayed 1 night in Sep 2024

8/10 Good

Wil

Traveled with family
Liked: Cleanliness
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Jamieann

Traveled with partner
Liked: Cleanliness, staff & service
The property was great it’s just the property around it looks unsafe
Stayed 1 night in Aug 2024

6/10 Okay

Jeffrey

Stayed 4 nights in Aug 2024