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Castle Hilo Hawaiian Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
View from room
Sports facility
1 Bedroom Oceanfront | Living area | 32-inch flat-screen TV with cable channels, TV
Oceanfront (No Balcony) | Desk, laptop workspace, iron/ironing board, rollaway beds

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Gym
    Gym

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Naniloa Country Club
    1 min walk
  • Liliuokalani Park and Gardens
    6 min walk
  • Coconut Island Park
    7 min walk
  • Hilo, HI (ITO-Hilo Intl.)
    7 min drive

Room options

View all photos for Banyan View

Banyan View | Desk, laptop workspace, iron/ironing board, rollaway beds

Banyan View

  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 1 Bedroom Oceanfront

Lanai

1 Bedroom Oceanfront

  • 742 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for 1 Bedroom Banyan View Kitchenette

1 Bedroom Banyan View Kitchenette | Desk, laptop workspace, iron/ironing board, rollaway beds

1 Bedroom Banyan View Kitchenette

  • 606 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 Bedroom Banyan View

1 Bedroom Banyan View | Desk, laptop workspace, iron/ironing board, rollaway beds

1 Bedroom Banyan View

  • 542 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean Front

View from room

Premium Ocean Front

  • 376 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Oceanfront

Lanai

Oceanfront

  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Oceanfront (No Balcony)

Oceanfront (No Balcony) | Desk, laptop workspace, iron/ironing board, rollaway beds

Oceanfront (No Balcony)

  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Pool

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very Good, (1229)
The price is $161
per night
$236 total
includes taxes & fees
Dec 7 - Dec 8
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

About this property

Castle Hilo Hawaiian Hotel

3.5-star hotel in Keaukaha
This hotel features an outdoor pool, a restaurant, and a fitness center. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center. Housekeeping is available on request.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Castle Hilo Hawaiian Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Castle Hilo Hawaiian Hotel has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 7 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 496 out of 1096 reviews" "
Rating 8 - Good. 344 out of 1096 reviews" "
Rating 6 - Okay. 163 out of 1096 reviews" "
Rating 4 - Poor. 54 out of 1096 reviews" "
Rating 2 - Terrible. 39 out of 1096 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

SCOT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place along Banyan Drive, right next to Liliokulani Park and Coconut Island. Nice place to stroll at sunrise or sunset. Also across the street from the golf course. I didn't go to the restaurant or pool, but did go to the bar to have drinks. They had nice live entertainment. Front desk workers were polite snd helpful! Room was clean and was as expected. I would stay again when visiting Hilo!
Stayed 1 night in Jun 2024

10/10 Excellent

Xia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is really convenient to stay here, nice view.
Stayed 2 nights in Aug 2024

10/10 Excellent

Charles

Stayed 2 nights in Aug 2024

10/10 Excellent

Sterling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded hotel.
Great hotel in a rather secluded part of Hilo Bay. Great ocean views. Nice bar and restaurant. The location of the outdoor pool is nice. Plenty of parking.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lloyd

Business traveler
Liked: Cleanliness, staff & service
The staff is very accommodating. The rooms are adequately large and the overall environment is quiet. Bathroom plumbing needs to be upgraded.
Stayed 2 nights in Aug 2024

10/10 Excellent

Portia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very helpful and she let us check in earlier than 3 PM.
Stayed 2 nights in Jul 2024

6/10 Okay

Faizal Khan

Traveled with family
Liked: Cleanliness
I recently stayed at the Castle Hilo Hawaiian Hotel and had a mixed experience. On the positive side, the hotel is in a fantastic location with beautiful surroundings, and the cleanliness of the rooms was impressive. However, my stay was marred by significant noise from nearby construction works, which made it difficult to relax. Additionally, the free breakfast was a big disappointment, consisting of just cake and coffee, which fell far short of my expectations. Overall, while the hotel has its merits, the noise and breakfast issues need to be addressed to improve the guest experience.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

THUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service
You have to stay in a room with a ocean view. The room I stayed had a beautiful view and a short walking distance to the beach. However, their breakfast was very stingy. One small container per room, not per a person.
Stayed 1 night in Jul 2024

10/10 Excellent

AMI

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, great location. Great staying.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Donell

Stayed 2 nights in Jul 2024

10/10 Excellent

Fralen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Brian

Stayed 1 night in Jul 2024

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jul 2024

10/10 Excellent

Sean

Stayed 1 night in Jul 2024

6/10 Okay

Ryan

Stayed 5 nights in Jul 2024

8/10 Good

Joshua, bremerton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the Upper Management
1). Even though we stayed one night, the room we had was noisy. We were in #725 and heard banging sounds from the elevator. The cable/pulley noise above our room sounded like someone was hammering the floors and it continued until 2a.m. 2). The remote control for the television was not cooperating. We couldn’t get the remote to respond. It was very hard trying to find something to watch. 3). One of the amenities offered is complimentary coffee served in the room. I had the supplies to-make myself a cup of coffee but I couldn’t find a coffee pot to make the coffee in. 4). We had a handicapped room but it was not to the expectations that was needed for a handicapped person. In the bedroom section the bed could have used a bed rail to help the handicapped person get in & out of bed without struggling. The bathroom needed more hand rails. It was hard to stand and balance especially when you need to brush teeth. Handrails are best especially for those who need to use them when to stabilize youself so that you don’t fall. Finally number 5). I was told that 3 p.m. was check in. We were told that they were busy today and our room #725 was not ready and when ready they would call and inform us about it. Here we are waiting in he lobby for an hour and a half and no word. After about a half hour longer we got the call, our room was finally ready. Hope the upper management will address these concerns as other hotel guests may be experiencing these same situations.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled like mold hand had mold behind the curling wallpaper all up the corner by one of the beds. The view was fantastic and so after much debating, we decided not to complain or change rooms. This should not possibly be something that the hotel is not already aware of. Not sure what they are planning to do about it, if anything. It does not look recent. The staff was great. The hotel location is beautiful. The room was spacious. If not for the mold, this would have been an amazing stay.
Stayed 2 nights in Jul 2024

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good base for day trips. The staff are friendly and helpful. The hotel is getting old, carpet, light fixtures, air-conditioning have seen better days. Air-conditioning in room only just works to bring temp down a few degrees from outside temperature. Pillows needed replacing 2 years ago. Do not however eat in the restaurant. Had dinner there on two occasions and it was not great. Fries cold, chicken precooked and dry. Overall we enjoyed our stay, but it is a 2.5 maybe 3 star accommodation.
Stayed 5 nights in Jul 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Castle Hilo for 2 nights in a room facing Coconut Island and Hilo Bay. Our room wasn't ready at check-in time, so we went to their bar for about a half hour until it was ready. The room and view were amazing. We spent time time at the restaurant and bar, both were great with really good food and drink, and excellent service. Their continental breakfast was more than enough food and we got to take it up to our room and sit on the balcony. Parking is free, which is hard to come by at most hotels in Hawai'i. Overall a great experience and I would highly recommend it.
Stayed 2 nights in Jul 2024