See all properties

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property

Choose dates to view prices

Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Exterior
Lanai
Oceanfront | Desk, laptop workspace, iron/ironing board, rollaway beds
Sports facility
1 Bedroom Oceanfront | Living area | 32-inch flat-screen TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Pool

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • Port of Hilo
    ‪3 min drive‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View) | Desk, laptop workspace, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Banyan View)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

Similar properties

Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, (1215)
$270 nightly
The price is $270 total
includes taxes & fees
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5-star hotel in Keaukaha
This hotel features an outdoor pool, a restaurant, and a fitness center. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center. Housekeeping is available on request.
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham has designated areas for smoking.

WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 30 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 592 out of 1270 reviews
Rating 8 - Good. 377 out of 1270 reviews
Rating 6 - Okay. 180 out of 1270 reviews
Rating 4 - Poor. 69 out of 1270 reviews
Rating 2 - Terrible. 52 out of 1270 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Eric

Disliked: Staff & service
Inattentive and apathetic staff especially at check-in and checkout.
Stayed 2 nights in Feb 2025

10/10 Excellent

Maverick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

David

Liked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Maverick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

RAY

Stayed 2 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short weekend trip. Great location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Lin

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Dustin Troy

Traveled with family
Liked: Cleanliness
Great location near the beach with dining options near by.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael, Aiea

Stayed 3 nights in Feb 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Gerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Phyllis

Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Miguel-Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Honestly no bad remarks about anything. Really nice ocean front property.
Stayed 9 nights in Feb 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Jacklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2025

4/10 Poor

Frank, Oak Harbor

Traveled with family
Disliked: Amenities, property conditions & facilities
We just wrapped up an 8 night stay up in a deluxe top floor ocean view room. The room is okay and the bed was pretty comfortable. There's only one chair in the room so if you want to kick back a little you gotta bring in the outside furniture which isn't a big deal until you want to sit back outside. The "Continental Breakfast" is worthless at best. The coffee was pretty nasty. I'd think on an island that grows some of the best coffees in the world they would have better coffee. We ended up just going to McDonald's every morning, their coffee was way better and I really need coffee in the morning. The pool was standard, checking out the towels was kind of odd, you have to go to the front desk and check out cards then go to the hotel laundry and trade those for towels then reverse that when you're done. Heaven forbid you lose a towel, the standard rate for us was $25 each if you lost one. The bar/restaurant was okay, we ate there twice. My second visit I got a club sandwich and some fries. Except for them forge the bacon it was a good turkey sandwich, until I realized I think they left it unrefrigerated a bit too long or it was past it's best by date, luckily it was a pretty short bout of food poisoning. The crowning glory of the whole stay at the Castle Hilo Hawaiian Hotel was when my wife found a cockroach in her stuff, since we come from an area cockroach free we can only assume the hotel could have a better pest program.
Stayed 8 nights in Feb 2025

10/10 Excellent

Leilani

Liked: Amenities, property conditions & facilities
Great property
Stayed 2 nights in Feb 2025

6/10 Okay

Matthew, Oak Creek

Traveled with partner
Liked: Staff & service
Everything adequate but very dated. Deteriorated things painted over (ie bathroom vents, etc). View was great, but property needs updating and work.
Stayed 3 nights in Feb 2025

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean and comfortable. The rooms are dated and tired, but they are fine.
Stayed 1 night in Feb 2025

2/10 Terrible

Marysol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

JAVED

Stayed 2 nights in Jan 2025

8/10 Good

Valarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breakfast in Bed

Loved the continental breakfast included with the room. FYI go early as choices go quickly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jerry, Apple Valley

Stayed 1 night in Feb 2025