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Castle Hilo Hawaiian Hotel

3.5 star property

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Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Lanai
Aerial view
1 Bedroom Oceanfront | Living area | 32-inch flat-screen TV with cable channels, TV
Sports facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Banyan View

Banyan View | Desk, laptop workspace, iron/ironing board, rollaway beds

Banyan View

  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 1 Bedroom Oceanfront

Lanai

1 Bedroom Oceanfront

  • 742 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for 1 Bedroom Banyan View Kitchenette

1 Bedroom Banyan View Kitchenette | Desk, laptop workspace, iron/ironing board, rollaway beds

1 Bedroom Banyan View Kitchenette

  • 606 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 Bedroom Banyan View

1 Bedroom Banyan View | Desk, laptop workspace, iron/ironing board, rollaway beds

1 Bedroom Banyan View

  • 542 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean Front

View from room

Premium Ocean Front

  • 376 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Oceanfront

Lanai

Oceanfront

  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Oceanfront (No Balcony)

Oceanfront (No Balcony) | Desk, laptop workspace, iron/ironing board, rollaway beds

Oceanfront (No Balcony)

  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Castle Hilo Hawaiian Hotel

3.5-star hotel in Keaukaha
This hotel features an outdoor pool, a restaurant, and a fitness center. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center. Housekeeping is available on request.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Castle Hilo Hawaiian Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Castle Hilo Hawaiian Hotel has designated areas for smoking.

WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 562 out of 1211 reviews
Rating 8 - Good. 367 out of 1211 reviews
Rating 6 - Okay. 171 out of 1211 reviews
Rating 4 - Poor. 64 out of 1211 reviews
Rating 2 - Terrible. 47 out of 1211 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

George

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Good location and view of bay. Complementary breakfast is simple but okay. Option to buy breakfast at onsite restaurant. Room was old (as of December 2024). Lots of small bugs around sink area. Towels rough. Staff friendly. Temper your expectations based on the cost.
Stayed 2 nights in Dec 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
it was great
Stayed 4 nights in Dec 2024

10/10 Excellent

Solomon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert Christopher, Waco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a enjoyable experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

James, Pahoa

Stayed 2 nights in Dec 2024

6/10 Okay

ROWLAND

Disliked: Property conditions & facilities
This is an old hotel that has not been upgraded. The walls are very thin. The adjoining room was occupied the first night (out of 4). They weren't particularly noisy but we could hear every sound they made. The hotel is in poor repair.
Stayed 4 nights in Dec 2024

6/10 Okay

Atish, San Antonio

Traveled with family
Disliked: Amenities
The property location is good; however, it looks old. Interiors probably need a makeover. Complimentary breakfast was limited to croissant, banana bread, coffee and juice. We stayed 3 days and housekeeping never showed up. The toiletry provided was in small tubes, like samples and won't last more that one wash. For $300 per night, it's is not worth the stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

BO YOUNG

Stayed 7 nights in Dec 2024

6/10 Okay

Aravind

Liked: Cleanliness
Stayed 4 nights in Dec 2024

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property badly needs updating. The first room we were given had an extremely unpleasant odor, and the staff did switch us to another room, which was fine, but the switch involved waiting in a long line to get our new key cards. The view was beautiful, and there is a lovely park to walk in from the property. The breakfast was very watery oatmeal, day old croissants and donuts, and apples (no Hawaiian fruit or pastries!)
Stayed 5 nights in Dec 2024

8/10 Good

Marion

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The staff was rude from check in to check out
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the local hospitality of this place. Truly the only place worth staying at in Hilo.
Stayed 1 night in Dec 2024

2/10 Terrible

Kristi Rose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Sterling

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly check-in
Extremely friendly and helpful check-in. I forgot to ask for a room close to the elevator for my elderly mother and they were very accommodating. The hotel, while a little dated - is right on the water and the sea side has a great view. The elevator are very fast, and the restaurant and bar have great food.
Stayed 1 night in Dec 2024

6/10 Okay

JING

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Jeannie

Not enough parking spaces available at times.
Stayed 16 nights in Nov 2024

4/10 Poor

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited amenities
Stayed 3 nights in Dec 2024

6/10 Okay

Shantelle

Traveled with partner
Disliked: Property conditions & facilities
Front desk staff that we encountered were very robatic and it felt as if we were interrupting their lunch. At check-in the agent was chewing as we walked up and at check-out the agent had a fork in her hand. Other staff around property was very friendly. Continental breakfast was a very underwhelming experience. Watery oatmeal, cold pastries, apple as your only fruit option.
Stayed 1 night in Dec 2024

10/10 Excellent

Marian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much. Staff at front desk and dining were exceptional
Stayed 1 night in Dec 2024

10/10 Excellent

Don

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Oct 2024

10/10 Excellent

Michael, Ewa Beach

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent view of Maynard Kea from some rooms
Stayed 2 nights in Dec 2024

8/10 Good

Yuhui

Traveled with family
Liked: Cleanliness, staff & service
The free continental breakfast is too cheap.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , beautiful view and the staff was awesome.
Stayed 2 nights in Dec 2024