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Wild Ginger Hotel

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wild Ginger Hotel

Superior Room | Living area
Hiking
Free daily continental breakfast
Exterior
Hiking

Reviews

7.4 out of 10

Good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
100 Pu'ueo Street Building A, Hilo, HI, 96720
  • Kalakaua Park
    6 min walk
  • Hilo Farmers Market
    12 min walk
  • Panaewa Rainforest Zoo
    3 min drive
  • Hilo, HI (ITO-Hilo Intl.)
    11 min drive

Room options

View all photos for Family Suite, Ocean View

Family Suite, Ocean View | Bed sheets

Family Suite, Ocean View

  • 192 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Bed sheets

Standard Room

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living area

Superior Room

  • 144 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Bed sheets

Premium Room

  • 144 sq ft
  • Sleeps 3
  • 1 King Bed

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The price is $139
per night
$164 total
includes taxes & fees
Dec 10 - Dec 11
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About this property

Wild Ginger Hotel

Hilo hotel close to Hilo Farmers Market
A microwave in a common area, laundry facilities, and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a picnic area.
Wild Ginger Hotel offers 18 accommodations with ceiling fans. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This Hilo hotel also offers a garden, a picnic area, and laundry facilities. Onsite self parking is complimentary.

Wild Ginger Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Things to do

  • Water sports equipment

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Refrigerator

More

  • Ceiling fan
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - TA-031-350-1696-01
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number GE-031-350-1695-01, 260020120000, TA-031-350-1695-01

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wild Ginger Inn Hotel Hilo
Wild Ginger Inn Hotel
Wild Ginger Hilo
Wild Ginger Hotel Hilo
Wild Ginger Inn b&b
Wild Ginger Inn Hilo
Wild Ginger Inn Hotel & Hostel Hilo, Hawaii
Wild Ginger Inn Hotel & Hostel Hilo Hawaii
Wild Ginger Inn Hotel
Wild Ginger Hotel Hilo
Wild Ginger Hotel Hotel
Wild Ginger Hotel Hotel Hilo

Wild Ginger Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 262 out of 603 reviews" "
Rating 8 - Good. 133 out of 603 reviews" "
Rating 6 - Okay. 59 out of 603 reviews" "
Rating 4 - Poor. 45 out of 603 reviews" "
Rating 2 - Terrible. 104 out of 603 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Stayed 1 night in Aug 2024

2/10 Terrible

Rose

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No TV, no AC. Mosquitoes, frogs, pests all over. Floor is extremely dirty. No one should live here. Shower leaks to lower floor and inside shower wall is full of water.
Stayed 5 nights in Aug 2024

10/10 Excellent

Cristie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is old and has lots of flavor. She is a 114 year old hotel. The floors aren't level, but her age shows us that uneven floors are cool! We will be back!
Stayed 1 night in Aug 2024

2/10 Terrible

Rose

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are pests everywhere. No Ac and ripped window screens. No TV. When I was taking a shower it leaked to the room below. Frogs are jumping around . I poked a small whole on the wall and was shocked to see the wall behind was full of water. The floors are dirty and its location next to the highway makes it noisy all night. There is NO TV or AC. This is a terrible place.
Stayed 2 nights in Aug 2024

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
The accommodation was comfortable with a nice little breakfast offered also. Unfortunately the wifi didn't work in the downstairs room I was in but worked fine up in the lobby area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nelmarie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very quaint! As expected for an older hotel no ac and no tv but that was no problem. Hot water in the shower takes a little time to heat but I don’t think anyone would want to take a hot shower in an already warm room. Ceiling fan worked great in keeping cool during the night. Room was clean and maintained throughout the stay. Staff was lovely and very helpful. Would definitely recommend for a more down to earth experience in Hawai’i.
Stayed 4 nights in Aug 2024

6/10 Okay

Esther

Stayed 2 nights in Aug 2024

4/10 Poor

Carrie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Diane

Disliked: Cleanliness
Unusual & Surprising
Checking in late seemed a bit sketchy. Could have been cleaner. However, Bed was clean & comfy. Upon rising, things looked better! Quirky & with an old Hawaiian motel setting! Interesting artifacts, amethyst rock, Hawaiian wood carvings & other arts! Surrounded by lots of green foliage, bamboo trees, relaxing lounge's & a quiet setting! Lots of Coqui’s singing, if you call it that!? Also, offered a free continental breakfast with coffee, juice, fresh hard boiled eggs, fruit, pastries, spam musubi…tasty & satisfying! As for returning to the “The Wild Ginger,” we want to bring our great grands back to get a feel of the Old Hawaiian Way🌺
Stayed 1 night in Jul 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service
This is typical old school Hawaii, just like old school Florida. OLD!!! No bugs, very clean, but old. Didn't bother me in the least. Very convenient walk to restaurants and bars. Great crash pad after beach or exploring, perfect stay over if want a break from camping. No pool, no a/c, no TV.....no problem for me! I would definitely stay there again with out hesitation should the occasion arise.
Stayed 1 night in Jul 2024

2/10 Terrible

Doug

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here. The building is in an extreme state of disrepair We saw evidence of termites. The. Floors are slanted and it feels as if the building will collapse at any time.
Stayed 1 night in Jul 2024

6/10 Okay

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This review is not so much a critique, but providing information for those thinking of staying here. My first impression of the hotel was awful - the building looks like a wreck from the carpark. Once you get through the front door, you get a better idea of the set-up & start to relax and I was warmly welcomed at check-in. The room was disappointing. To have no room wifi or a TV in this day and age isn’t really good enough. There was also no aircon in the room, just a small box fan, which helped a bit. The bathroom also needs a lot of work - there is no outlet so I had to shave sitting on my bed - and the shower curtain rod wasn’t secured & nearly landed on my head. The service is the best thing going for the hotel - the half dozen young ladies working there were all very polite. There was also wifi available in the public area upstairs, but the mosquitoes were terrible & I'm still scratching 5 days later. It got so bad that I started sitting in my car in the carpark just to check my emails. Whilst I don’t regret staying there, I wouldn’t go back if I was in Hilo again - just too many issues.
Stayed 2 nights in Jul 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service
I actually stayed at the hotel twice due to a good Expedia deal, and the last two days were a slight improvement. The 'Superior room' wasn’t much different - the only additions were a floor mat, a stand up air cooler and bigger bed, otherwise it was identical to the Standard room. But the room was also on a noticeable slant which can't be good. I was disappointed that there was no shampoo or even soap in the bathroom - thankfully the previous guest had left their bar in the shower. And the front desk was unable to provide me with a receipt on checkout, because of their 'system' - by that stage I'd had enough and just wanted to get going.
Stayed 2 nights in Jul 2024

10/10 Excellent

IEUFAKA EDOUARD-JOSEPH

Liked: Cleanliness, staff & service, room comfort
First but not Last stay visit
Quite neighbourhood within an easy walk into Hilo town area. Very eclectic and historic establishment. Respectful and courteous staff.
Stayed 5 nights in Jul 2024

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is an old style Hawaiian property that needs to be updated and brought into the 21st century! The lack of tv & wi-fi in the rooms needs to be addressed. It is all very well being surrounded by tropical forest but that comes with constant loud birdsong ALL night long.
Stayed 2 nights in Jul 2024

2/10 Terrible

Ivonne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks like it hasn’t been cleaned. Most amenities were either broken or unusable. We left because of how uncomfortable it was.
Stayed 1 night in Jul 2024

4/10 Poor

Farhat

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Why or how is this property listed in Orbitz? The pictures of the property in Orbitz are very deceiving. Window pane broken, dead roach in bathroom, cannot adjust water temp in shower, water comes out in an angle from the faucet, light switch in bathroom malfunctioned and so light stayed on ALL night, no room in bathroom to keep your clothes or toiletries, minimum number of pillows and towels. Orbitz/Expedia should de-list this property. Sheets and towels were clean. Staff was friendly. Breakfast decent.
Stayed 1 night in Jul 2024

2/10 Terrible

Gina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m honestly surprised that this property hasn’t been condemned, due to the angle at which it is slanted. I am all for old, charming, rustic and low key, but this hotel was run down and dirty. There was no hot water or air conditioning, stinky mildew in the shower, and tons of knats in the bathroom. It is convenient to the downtown area, but not worth it. We couldn’t get out of there fast enough.
Stayed 1 night in Jul 2024

10/10 Excellent

Jagger

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Jul 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good location, friendly staff
Really friendly helpful staff. Place is in a little bit of disrepair and needs fixing up. Had no hot water in my room. Great location though if you want to get into Hilo it's a 5 min walk to the main street.
Stayed 1 night in Jul 2024

2/10 Terrible

Barbara

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The basic amenity HOT WATER was not included. The hotel breached the contract by failing to to providing a basic necessity. My son was told to go down to the lobby and shower there. He tried and the water was still cold. After running the water for 20 min he decided to check out at 4am. My son is a fire fighter and had to report to work at 5:30 without a hot shower. I called and the office and lady manager apologized to me for the lack of hot water. I explained to her what happened and why my son left. She stated no refunds and I told her the hotel created the cause for departure. This hotel was well aware of their Hot Water problem back in 2021 per reviews and did nothing to correct it. I requested my credit card company to reimburse me total charges for 4 days. As per Expedia they have also requested owner to refund. This property owner accepts no responsibility for anything they cause to people. The pictures are not as described in no kind of SHAPE, FORM or FASHION.
Stayed 4 nights in Jul 2024

2/10 Terrible

Arilyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice- but the hotel was run down, had peeling paint, and we walked into the bathroom to see cockroaches scattering. We had to check out after 1 night because we just couldn't sleep there
Stayed 4 nights in Jul 2024

6/10 Okay

erin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Mick

Lots of paint chips behind the bed hope not lead based?
Stayed 1 night in Jul 2024

10/10 Excellent

Lisa, Captain Cook

Liked: Staff & service
I’d like this property because the convenience of where it’s located. It’s a little older plantation style a few ants but for the price and the convenience is great. I’ll definitely come back. I’ve been here several times.
Stayed 1 night in Jul 2024