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Wild Ginger Hotel

2.0 star property

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Photo gallery for Wild Ginger Hotel

Superior Room | Living area
Family Suite, Ocean View | Living area
Hiking
Exterior
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
100 Pu'ueo Street Building A, Hilo, HI, 96720
  • Hilo Farmers Market
    ‪10 min walk‬
  • Rainbow Falls
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪8 min drive‬

Room options

View all photos for Family Suite, Ocean View

Family Suite, Ocean View | Free rollaway beds, bed sheets

Family Suite, Ocean View

  • Ocean view
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Free rollaway beds, bed sheets

Standard Room

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living area

Superior Room

  • 144 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Free rollaway beds, bed sheets

Premium Room

  • 144 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Shared Dormitory

Shared Dormitory | Free rollaway beds, bed sheets

Shared Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed

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About this property

Wild Ginger Hotel

Hilo hotel close to Hilo Farmers Market
A microwave in a common area, laundry facilities, and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a picnic area.
Wild Ginger Hotel offers 18 accommodations with ceiling fans. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Rollaway/extra beds (complimentary) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This Hilo hotel also offers a garden, a picnic area, and laundry facilities. Onsite self parking is complimentary.

Wild Ginger Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Things to do

  • Water sports equipment

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Refrigerator

More

  • Ceiling fan
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - TA-031-350-1696-01
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 3260020080000, TA-090-400-9216-01, GE-090-400-9216-01

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wild Ginger Inn Hotel Hilo
Wild Ginger Inn Hotel
Wild Ginger Hilo
Wild Ginger Hotel Hilo
Wild Ginger Inn b&b
Wild Ginger Inn Hilo
Wild Ginger Inn Hotel & Hostel Hilo, Hawaii
Wild Ginger Inn Hotel & Hostel Hilo Hawaii
Wild Ginger Inn Hotel
Wild Ginger Hotel Hilo
Wild Ginger Hotel Hotel
Wild Ginger Hotel Hotel Hilo

Wild Ginger Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 283 out of 689 reviews
Rating 8 - Good. 143 out of 689 reviews
Rating 6 - Okay. 75 out of 689 reviews
Rating 4 - Poor. 62 out of 689 reviews
Rating 2 - Terrible. 126 out of 689 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

karen

Business traveler
Liked: Staff & service
Disliked: Amenities
Difficult after-hour check-in. Open door was hiding the key lock box, no instructions on how to use the room door security plus it hadn’t been set up properly according to a staff member who was staying late for another project and happily helped me out.
Stayed 2 nights in Feb 2025

6/10 Okay

ralph

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Location good. Good Price. Room is ok. Nice friendly staff. Cons: Only 2 towels in bathroom. Stairs too steep for seniors-should have been given room on street level. ( Was on lower level.) Ran out of food at breakfast. Was advised in advance that hot water was slow to arrive at shower but not available after running tap 5 minutes.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world throwback
Stayed 1 night in Feb 2025

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were polite and helpful. Asked for extra blankets and the staff member was cordial and accommodating. The Wild Ginger Inn is a gem and is a pleasant stay. We have stayed here many times. We really like it.
Stayed 1 night in Feb 2025

10/10 Excellent

Tim von

Traveled with family
Liked: Cleanliness, staff & service
I seriously love the atmosphere of the place! It’s like a comfortable pair of worn out shoes. The place is not polished but it’s charming.
Stayed 1 night in Feb 2025

8/10 Good

Sheila

Liked: Staff & service

You can't beat this price!

Let's face it, you can't beat the price... and, you get what you pay for. We chose this place because we stayed here 3 years ago, and just loved the couple who owned it. So friendly. The motel was in need of attention 3 years ago, but the owners had big dreams. It was clean, eventually, you got hot water in the shower, and the breakfast was to die for. Fresh fruit, pastries, huge pot of coffee each morning, juice. That was three years ago. This year, apparently, new owners. First glance, we noticed that the interior had been painted, nice. But that was basically it. Reception was very nice, very patient with me, who had screwed up our reservations, thank you! Young people working there were nice, but aren't terribly clear with regards to their responsibilities. Hot water was sporadic. Breakfast this year about the same generic breakfast as at every other cheap hotel. No fruit (except one morning when a few bananas were sliced up). Bagels were frozen store bought ones. Banana bread was so dry. Keurig coffee, which is expensive, so goodness, get that 40 cup pot and brew; you'll save some money.
Stayed 3 nights in Feb 2025

2/10 Terrible

Lee, Fresno

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia, your rating for this hotel is completely misleading. My wife and I checked in late (around 9:30 PM) and were shocked by the condition of our room. It was dirty, smelly, and poorly maintained. The sink had no hot water, the shower handle was broken and replaced with an actual plier, and the walls were paper-thin. The linens had a strong odor, the fridge didn’t work, and the entire room had an unbearable stench. We barely slept. To make matters worse, waking up early for breakfast was a mistake. We should have known better, as we had already lost confidence in the hotel’s cleanliness and service. This was an extremely disappointing stay, and I wouldn’t recommend this property to anyone.
Stayed 1 night in Feb 2025

2/10 Terrible

Symmone

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had a microwave a little refrigerator in my room. The people doing the cleaning did a nice job. It was nice to be able to check in late and get access through a combination code on one of four little lock boxes which held my keys. It isn't saying a lot, but I believe I may have gotten the best of the queen-sized rooms, as it was the one pictured in their add on Expedia. This picture doesn't show the non-closable windows, bent up & loose metal shower drain, which pokes your feet as you try to dodge the ice water. I gave the water 35 minutes the first night, dipping a hand under the water and splashing a little on my body, hoping it would get warmer, but it didn't. Well, actually it went from icy cold, to not-quite-as-cold in just 35 minutes! This was not just the case the first night, it continued to run cold every day but two, out of my 7 night stay. The second night I heard someone next door showering, so I tried and it had warmed up enough to not scream out, but not warm enough to actually get comfortable. I was told I could use one of the bathrooms or showers in the lobby. I peeked in and didn't get any hope of it being better, but it may have been okay. One couple did come down to use the restrooms, because their toilet was gushing skyward. They couldn't shut off the water, and no plunger could be found - no staff available either... I didn't leave the "hotel" because I was by myself. If my wife had been with me, I think we would have turned around and left immediately.
Stayed 7 nights in Jan 2025

4/10 Poor

Ted

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
Property was old and termite ridden. Nothing "charming" about it. Traffic noise was bad and music from a few blocks away was loud.
Stayed 2 nights in Jan 2025

2/10 Terrible

Gail

Disliked: Property conditions & facilities
The pictures online are misleading. The place is in poor condition. I suspect the photos are very old. They do not represent the current condition.
Stayed 1 night in Feb 2025

6/10 Okay

Elizabeth

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wild Ginger did state the atmosphere and accommodations. The frogs and birds were in chorus thruoghout the night. Therefore a restful night was not to be had. Breakfast started at 730am but i had to leave without coffee. There was no tv or internet so, i found other things to do. The building could withstand paint touchups. The host was very kind and pleasant. Shower cutai s need to be changed out. I liked having the fan on. No AC.
Stayed 1 night in Jan 2025

8/10 Good

Gaylyn, Waimea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, great location - walk to Hilo town for sightseeing and shopping. Don't expect luxurious accommodations
Stayed 2 nights in Jan 2025

4/10 Poor

Jessica

Traveled with family
Disliked: Property conditions & facilities
Did not have expectations. Needed a place to stay on short notice. Would give one more star had the price been more reasonable. The place is old and run down. Flooring peeling up, paint peeling, rooms its self is unlevel. That being said bedding, towels clean, comfortable enough beds. Would stay at hostel in town next time.
Stayed 1 night in Jan 2025

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Was an affordable place to stay. But the place felt very dilapidated there was a room next to ours that was boarded up. The staff when checking in didn’t really communicate and there was no staff at checkout time. But they did send lots of emails before check in. Did get the security deposit back. At dinner we got made fun of when we told our server where we were staying. But it worked for the night if you’re adventurous and laid back could work for you. But I know people who wouldn’t have stayed the night. If it were half the price I paid I’d probably been more generous with the stars but yeah definitely not up to par for the price even if it is in Hawaii.
Stayed 1 night in Jan 2025

2/10 Terrible

Maria

Stayed 2 nights in Jan 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Hilo and included breakfast. But the property is shabby, hot water is almost nonexistent, there is no soundproofing between rooms. Would not recommend
Stayed 1 night in Jan 2025

8/10 Good

Stacy

Traveled with group
Liked: Cleanliness, staff & service
Old School Hawaiian Aloha n Charm..rooms Old yest comfortable n clean..Ill come back ..Staff Local ... sweet n helpful..Hilo Aloha
Stayed 1 night in Jan 2025

6/10 Okay

Robert, Golden

Liked: Staff & service
Disliked: Cleanliness
Have gone there for many years. Staff is great. Facility needs lots of work.
Stayed 3 nights in Jan 2025

2/10 Terrible

Cindy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Justin

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wow, this is a difficult review. When we got there it was late, around midnight. Thefront doorwas locked and there was no bell or buzzer so we knocked a few times and afters few minutes a young lady came and opened fhe door. She looked us up and said it was to late to checkin. After telling her mywife was pregnant and we needed our room she called her manager and they said ok. She checked us in and gave us our room key. We had ordered a double room but the one we got only had a king bed which wasn't helpful as we also had kid's with us. We brought it up and she said it was the only room they had and the only double was taken. She gae us a rollaway bed which barely fit in the room. When we went to take a shower we discovered that our room had NO hot water. We went to the desk and we were told that it can take a while and to run the hot. Water for 20 or so minutes. We let it run for 30 and no ht water. I think this is a horrible waste of water and money. We told them the hot water ever showed up and they said they have two communal baths in the lobby that have hot water. So we all headed up there just to find luke warm water in oe shower and a little warmer in the other. The place was clean, no bugs, no bad smells and clean linens. The building is in serious disrepair but it was the one thing i ejoyed. Thetrue to hawaii visual experience was great and the landscaping was beautiful. I wouldnt stayhere again if i need hot water.
Stayed 3 nights in Jan 2025

6/10 Okay

Dana

Stayed 1 night in Jan 2025

10/10 Excellent

James, Pahoa

Stayed 1 night in Dec 2024

4/10 Poor

Melody

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great.

In the first room there were major structural problems. Beams were rotting and being held up by paint. The floor bent and creaked. The plumbing couldn’t even do a full flush. I was glad no bed bugs but there were broken windows and a heavy mildew smell.
Stayed 2 nights in Jan 2025

6/10 Okay

Ulani

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024