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Wild Ginger Hotel

2.0 star property

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Photo gallery for Wild Ginger Hotel

Exterior
Property grounds
Property grounds
Free daily continental breakfast
Superior Room | Living area

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
100 Pu'ueo Street Building A, Hilo, HI, 96720
  • Hilo Farmers Market
    ‪10 min walk‬
  • Rainbow Falls
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪8 min drive‬

Room options

View all photos for Family Suite, Ocean View

Family Suite, Ocean View | 1 bedroom, free rollaway beds, bed sheets

Family Suite, Ocean View

7.4 out of 10
Good
(26 reviews)
  • 192 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | 1 bedroom, free rollaway beds, bed sheets

Standard Room

7.6 out of 10
Good
(18 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living area

Superior Room

7.2 out of 10
Good
(80 reviews)
  • 144 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | 1 bedroom, free rollaway beds, bed sheets

Premium Room

  • 144 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Shared Dormitory

Shared Dormitory | 1 bedroom, free rollaway beds, bed sheets

Shared Dormitory

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bunk Bed

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About this property

Wild Ginger Hotel

Hilo hotel close to Hilo Farmers Market
A microwave in a common area, laundry facilities, and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a picnic area.
Wild Ginger Hotel offers 18 accommodations with ceiling fans. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Rollaway/extra beds (complimentary) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This Hilo hotel also offers a garden, a picnic area, and laundry facilities. Onsite self parking is complimentary.

Wild Ginger Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Things to do

  • Water sports equipment

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Refrigerator

More

  • Ceiling fan
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - TA-031-350-1696-01
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 3260020080000, TA-090-400-9216-01, GE-090-400-9216-01

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wild Ginger Inn Hotel Hilo
Wild Ginger Inn Hotel
Wild Ginger Hilo
Wild Ginger Hotel Hilo
Wild Ginger Inn b&b
Wild Ginger Inn Hilo
Wild Ginger Inn Hotel & Hostel Hilo, Hawaii
Wild Ginger Inn Hotel & Hostel Hilo Hawaii
Wild Ginger Inn Hotel
Wild Ginger Hotel Hilo
Wild Ginger Hotel Hotel
Wild Ginger Hotel Hotel Hilo

Wild Ginger Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 298 out of 718 reviews
Rating 8 - Good. 146 out of 718 reviews
Rating 6 - Okay. 78 out of 718 reviews
Rating 4 - Poor. 62 out of 718 reviews
Rating 2 - Terrible. 134 out of 718 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Loved all the natural plants. We were in the end unit and the floor was very slanted. The place was very dilapidated. A building of some kind right next to our room had almost completely fallen down. Seemed very unsafe in our room. No hot water and just a dribble in the shower. Drawers taped shut, etc. Actually hole in the glass window. Many things wrong.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa Porter

Liked: Cleanliness, staff & service, property conditions & facilities
Old school for sure but would stay ahain
Stayed 1 night in Apr 2025

2/10 Terrible

Qiang

Disliked: Cleanliness, staff & service, property conditions & facilities
The room key didn’t work and after 10 pm no staff working on the premises an no one answering the phone. I almost ended up like homeless
Stayed 1 night in Apr 2025

4/10 Poor

Valerie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No Tv. Hot water was spotty. It’s dated. But a good place to stay to rest your body and your mind for the night
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

What type of traveler are you?

I normally don't leave reviews but wanted to point out a few things that way future travelers have more information. The hotel is located in downtown Hilo. From my understanding downtown Hilo has a policy of keeping it as a historic site so all the buildings are original. This hotel would also be the same. I also believe this hotel is over 100 years old. That means that there is no air conditioning, no tv. Your breakfast will consist of fruits, coffee, pastries, and span musubi. The time that we were there we had to use a communal shower if we wanted to take a warm shower as the regular water temperature in our room never got warm. In my opinion there are two types of travelers. On one side you have the ones that are here for the experience, others are here for the comfort. If you are a couple or travelling with family make sure you know in what camp you are in. I was fine with our situation but my husband not so much. That is why I am writing this review to inform people. If I read this type of review previous to us booking, unfortunately this would not be a hotel I would have selected again for the reasons above.
Stayed 2 nights in Mar 2025

4/10 Poor

Ken & Jill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had reserved their "Luxury Renovated King Room" nine months ago. We wanted the extra space. Upon checking in we found the room was a small room with a Kingsize bed, and no place to sit and hardly walk. I informed the front desk of the room description that we had reserved. I was told they did not have such a room. The whole eight days we were there, we saw no one of management. The ladies who worked the front desk and cleaned were wonderful! Emailing the hotel management after returning from our trip, they said they had taken possession in late 2024. They admitted they knew of the misrepresentation, and they apologized that I was caught in this process. Before I emailed the management, I looked on their website which still had the "Luxury Renovated King Room" listed. As of now their website has been corrected. No adjustment for the misrepresentation has been made. We found the outside of the building is in extreme disrepair.
Stayed 8 nights in Mar 2025

10/10 Excellent

Taito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Eric

Allowed me to make reservation after last allowed checkin time. They did contact with alternative method, by which time, had also expired. No stay, no refund. Scam and shady buisness.
Stayed 1 night in Apr 2025

4/10 Poor

Konou

Stayed 1 night in Mar 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service
A bit old and outdated, but quaint and great location!
Stayed 1 night in Mar 2025

6/10 Okay

Tanya

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was working on maintenance
Stayed 2 nights in Mar 2025

10/10 Excellent

Donna

Stayed here 20 years ago after Leon Russell concert at Palace Theatre. Still Charming, old style Hawaii. Took awhile for hot water to heat, cool water was invigorating. Grateful for fan in room. It’d been better if ceiling fan’s bright light was on different switch.
Stayed 1 night in Mar 2025

8/10 Good

Mary

Stayed 1 night in Mar 2025

6/10 Okay

Harold

Traveled with partner
All in all it was ok
Stayed 1 night in Mar 2025

4/10 Poor

Murla

Disliked: Staff & service, amenities, property conditions & facilities
The place is very old and in need of repair- which they appear to be working on. The room they gave us had no curtains and windows that would not close. They did move us to a room where these 2 things were taken care of but the rooms had no hot water. We were told we could shower in a lobby bathroom for hot water. They did provide a small breakfast in a comfortable area but would not stay here again.
Stayed 1 night in Mar 2025

2/10 Terrible

Deidre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rat trap scammer hotel that stole my money!

Arrive at the property and from the outside it was a slum, a rat trap, totally unbelievably unkept, run down, unsightly, and filthy place! The room I was given was dirty and had stained sheets and filthy towels. I asked for my money back but was refused to be refunded the first day even after being shown two other unacceptable rooms. One room had a screen that was made 2-3 inches smaller than the window where lizards (on the island has Jackson’s camelians, geckos, mongoose, roaches etc.) and bugs, etc. could easily come in from a bamboo forest behind that room. Another room had mold and moss on the outside of the entire bathroom jealousies with a jealousy missing and openings in the screen/window. The ceiling fan light was burnt out and the room was obviously not cleaned because it had a paper bag with a used pizza box in it. I was shocked that hotels.com had a rating of 10 of 10 for this property. I’ve used hotels.com for well over 10 years and has never experienced such “False Advertisement.” This property scammed me out of my money because of their contract. There should be some recourse to having money stolen from me and others because of the horrible condition of places like this one. This is criminal… liars and stealers. No one should be subjected to having to pay for the first day for an unacceptably filthy rat trap hotel room that was totally unacceptable three times over (looked @ 3 rooms) which I did not and never would have ever!!!
Stayed 3 nights in Mar 2025

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in a renovated room. the room itself was very nice and appointed well with a good mattress. there was a blanket but no sheet, just a bed sheet and blanket. no A/C - but didn't matter with a fan and windows open at night in hilo - very comfortable (and i sleep hot). the bathroom has a screen opening you can't shut - you will hear birds and frogs! the grounds and façade of the hotel are terrible so just be ready when you pull in because it looks dumpy. the staff was friendly. A big pro was I was a 5-10 min walk from Friday night market and restaurants so it was nice to not have to drive to get food and drinks. overall I recommend but know that it is old school property with few amenities but a good room for the price.
Stayed 1 night in Mar 2025

2/10 Terrible

Suzanne

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service
Overall it was a good experience for the price. No frills accomodations that are adequate for a good night's sleep. The property has good potential and it appears they are working on improving the overall facility with some remodeling. The room was clean and the bed was comfortable. It felt safe and was overall a good resting place for the night.
Stayed 1 night in Mar 2025

8/10 Good

Trina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it. It is nice.
Stayed 1 night in Feb 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Maria Luisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staffs are nice.
Stayed 3 nights in Feb 2025

2/10 Terrible

Jodi

Traveled with partner
Disliked: Property conditions & facilities
If I could are the hotel 0 stars, I would. The check in staff were very friendly. But….the shower faucet was a vise grip. The tile looked gross. No blanket, only 1 sheet. The windows did not close, so we heard the traffic from the highway on the backside of the hotel all night. The walls are paper thin, so we heard a screaming kid for hours. We would never stay here again.
Stayed 1 night in Feb 2025

2/10 Terrible

Lindsey

Stayed 1 night in Feb 2025

4/10 Poor

karen

Business traveler
Liked: Staff & service
Disliked: Amenities
Difficult after-hour check-in. Open door was hiding the key lock box, no instructions on how to use the room door security plus it hadn’t been set up properly according to a staff member who was staying late for another project and happily helped me out.
Stayed 2 nights in Feb 2025