Montage Palmetto Bluff

5.0 star property

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January 2025

Photo gallery for Montage Palmetto Bluff

2 outdoor pools, pool umbrellas, sun loungers
5 Bedroom Village Home | Premium bedding, down comforters, pillowtop beds, minibar
Lobby
Cottage, 1 King Bed, Accessible, River View | Premium bedding, down comforters, pillowtop beds, minibar
Library

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pet friendly
    Pet friendly
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym

Explore the area

Map
477 Mount Pelia Road, Bluffton, SC, 29910
  • May River Golf Club at Palmetto Bluff
    3 min walk
  • Farmers Market of Bluffton
    26 min drive
  • Heyward House Historic Center
    26 min drive
  • Savannah, GA (SAV-Savannah - Hilton Head Intl.)
    48 min drive

Room options

5 Bedroom Village Home

  • 3750 sq ft
  • Resort view
  • Sleeps 12
  • 4 King Beds and 4 Double Beds

Forest View Inn King Room

  • 450 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Lagoon View Inn King Balcony Room

  • 450 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Lagoon Guest House King Room

  • 450 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Montage 4 Bedroom Residence 1033

  • 3135 sq ft
  • Resort view
  • Sleeps 12
  • 1 Double Sofa Bed and 4 King Beds

4 Bedroom Village Home

  • 3300 sq ft
  • Resort view
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

Montage 4 Bedroom Residence 1010

  • 3135 sq ft
  • Resort view
  • Sleeps 12
  • 1 Double Sofa Bed and 4 King Beds

Montage 5 Bedroom Lagoon Residence 1003

  • 5723 sq ft
  • Lagoon view
  • Sleeps 12
  • 4 King Beds and 2 Queen Beds

Montage 5 Bedroom Lagoon Residence 1002

  • 5167 sq ft
  • Lagoon view
  • Sleeps 10
  • 1 Queen Bed and 4 King Beds

Montage 4 Bedroom Lagoon Residence 1004

  • 4979 sq ft
  • Lagoon view
  • Sleeps 9
  • 1 Queen Bed and 3 King Beds

King Guest House Lagoon View Accessible Room

  • 450 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Queen Queen Inn Accessible Room

  • 450 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

King Guest House Lagoon Accessible Suite

  • 450 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

King Inn Accessible Room

  • 450 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Queen Queen Guest House Lagoon View Accessible Room

  • 450 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

Lagoon Guest House Double Queen Room

  • 450 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

Villa, 4 Bedrooms (Village)

  • Resort view
  • Sleeps 8
  • 4 King Beds

Forest View Inn King Balcony Room

  • 450 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Inn Double Queen Room

  • 450 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Cottage, 1 King Bed, Accessible, River View

  • 1140 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms (Magnolia Cottage)

  • 1250 sq ft
  • Lagoon view
  • Sleeps 5
  • 2 King Beds

Montage 2 Bedroom Residence 1005

  • 2821 sq ft
  • Resort view
  • Sleeps 6
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

Lagoon View Cottage

  • 1140 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Montage 3 Bedroom Residence 1008

  • 2907 sq ft
  • Resort view
  • Sleeps 11
  • 3 King Beds and 2 Double Sofa Beds

Palmetto Suite

  • 1000 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Montage 3 Bedroom Lagoon Residence 1034

  • 3522 sq ft
  • Sleeps 6
  • 3 King Beds and 1 Double Sofa Bed

Lagoon Guest House One Bedroom Suite

  • 970 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Montage 3 Bedroom Lagoon Residence 1035

  • 3522 sq ft
  • Lagoon view
  • Sleeps 10
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

Carolina Suite

  • 970 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

2 Bedroom Village Home

  • 2874 sq ft
  • Resort view
  • Sleeps 4
  • 2 King Beds

Presidential Suite

  • 2500 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

3 Bedroom Village Home

  • 3038 sq ft
  • Resort view
  • Sleeps 6
  • 3 King Beds

Montage 2 Bedroom Residence 1006

  • 2205 sq ft
  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

Villa, 1 Bedroom (Village)

  • Resort view
  • Sleeps 12
  • 5 King Beds

Cottage (Forest View)

  • 1140 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Cottage, River View

  • 1141 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Forest View Inn Suite

  • 800 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

River View Cottage One Bedroom Suite

  • 1335 sq ft
  • River view
  • Sleeps 6
  • 1 Double Sofa Bed and 1 King Bed

Poolside Guest House One Bedroom Suite

  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Poolside Guest House King Room

  • Water view
  • Sleeps 3
  • 1 King Bed

Poolside Guest House Queen Queen Room

  • Water view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About this property

Montage Palmetto Bluff

5-star hotel in Palmetto Bluff
Along with 5 restaurants, this smoke-free hotel has a marina and 2 outdoor pools. WiFi in public areas is free. Additionally, a full-service spa, a golf course, and 2 bars/lounges are onsite.
Montage Palmetto Bluff offers 198 air-conditioned accommodations with DVD players and minibars. Pillowtop beds feature down comforters and premium bedding. LED televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Bluffton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Montage has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Montage Palmetto Bluff features a full-service spa, a golf course, a marina, and 2 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center, meeting rooms, and limo/town car service. Event facilities measuring 5500 square feet (511 square meters) include a conference center. This luxury hotel also offers a children's pool, a fitness center, and a sauna. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Montage Palmetto Bluff is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
River House Lounge - Onsite tapas bar.
Cole's - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Buffalo's - This restaurant specializes in southern cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
The Canoe Club - This restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Octagon - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

Montage Palmetto Bluff is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 to 50 for adults and USD 10 to 50 for children
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Buffalo's
  • Cole's
  • Octagon
  • River House Lounge
  • The Canoe Club

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Art gallery
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's club
  • Children's pool
  • Ecotours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Library
  • Motor boating
  • Playground
  • Pro golf shop
  • Racquetball/squash
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free crib
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (5,500 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 10 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 64.2 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 1 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10.00 to 50 for adults, and USD 10 to 50 for children
  • Airport shuttle fee: USD 240.00 per vehicle (one-way, maximum occupancy 5)
  • Airport shuttle fee per child: USD 240.0 (one-way), (up to 17 years old)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 64.2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Inn Palmetto Montage Resort
Palmetto Bluff
Palmetto Montage
Inn Palmetto Bluff
Inn Palmetto
Inn At Palmetto Bluff, An Auberge Hotel Bluffton
Hotel At Palmetto Bluff
Resort At Palmetto Bluff
Montage Palmetto Bluff
Montage Palmetto Bluff Hotel
Montage Palmetto Hotel
Montage Palmetto
Inn At Palmetto Bluff An Auberge Hotel Bluffton
The Inn at Palmetto Bluff
The Inn At Palmetto Bluff A Montage Resort
Montage Palmetto Bluff Resort
Montage Palmetto Bluff Hotel
Montage Palmetto Bluff Bluffton
Montage Palmetto Bluff Hotel Bluffton

Montage Palmetto Bluff Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 176 out of 206 reviews" "
Rating 8 - Good. 16 out of 206 reviews" "
Rating 6 - Okay. 6 out of 206 reviews" "
Rating 4 - Poor. 6 out of 206 reviews" "
Rating 2 - Terrible. 2 out of 206 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing stay for the 2nd year in a row. Beautiful property, wonderful food and exceptional service. Blessed to spend out family vacation here! We had 14 people from 11 to 87....there is something for everyone!
Stayed 6 nights in Aug 2024

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing stay!! Beautiful property, wonderful, helpful staff, great food!
Stayed 4 nights in Aug 2024

6/10 Okay

Vernon

Liked: Cleanliness, staff & service
Beware ridiculous Junk fees
Hotel is nice, but not spectacular. It is a poster property for JUNK FEES. When paying $675 per night for a basic room, it's insulting to be hit with multiple junk fees. $55 daily resort fee, when almost no resort amenities are free ($40 for pickleball court), $17 bell porterage fee (never seen that one before); $30 for valet parking (maybe justified in city properties where car is in a garage, but I could see my car from the front door the whole time!), $6.75 "destination fee" (what could this be for???), and finally a $1 "donation" to the local conservancy. This property gives the industry a bad reputation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Christy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I had an amazing time during our stay. The staff was amazing. The property was beautiful, peaceful and quiet. Big shout out to Carmela who was in the concierge room and provided us with information about golfing and other things to do during our stay. It was raining one day and she was on her way home for the evening. She actually handed my husband and I her umbrella to take. My husband and I were celebrating our 19 year anniversary. This was the vacation I needed. We will definitely be returning again without the kids!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Owen

Stayed 1 night in Jul 2024

10/10 Excellent

Anita

Stayed 3 nights in Jun 2024

10/10 Excellent

Stephen

Great trip and always enjoy our time at the Montage. Josh was great getting us situated in our room and providing good tips on dinning.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful surroundings, attentive staff, lovely and spacious rooms.
Stayed 3 nights in Jul 2024

10/10 Excellent

Saroj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and hotel
An impeccable hotel! Service beyond anything I have ever seen. The welcome cocktail was delicious!
Stayed 1 night in Jun 2024

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible time at the Montage Palmetto Bluff. The service is unparalleled, and the staff go out of their way to ensure a lovely stay. They have golf carts to shuttle you to and from places on site (dinner, shopping, boating, etc). Additionally, the staff will handle any and all reservations on your behalf. The complimentary bikes allow guests to enjoy a charming way to sight see. There are just so many amenities for a couples weekend or family fun. We loved our weekend away and look forward to returning.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is spectacular, very quiet and relaxing. There is a nice size lap pool that was often empty which we particularly enjoyed.
Stayed 3 nights in Jun 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Stayed 2 nights in May 2024

10/10 Excellent

Elaine

Stayed 3 nights in May 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Victor, Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people, always ready to assist. Nice restaurants on the property. Beautiful nature! Very quiet. Special thanks to Carmela, concierge who did more than expected to provide us with maximum service.
Stayed 4 nights in May 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend a stay here
Incredible attention to detail and everyone was incredibly pleasant and helpful from a customer service. They really make you feel at home and I don't think I have dropped the stresses of everyday life so quickly before, big tip of the cap to the Montage team and amenities for helping that happen.
Stayed 1 night in May 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a special stay!
Stayed 2 nights in May 2024

6/10 Okay

Spencer

Traveled with partner
Disliked: Cleanliness, staff & service
The Montage is located in a community called Palmetto Bluff which is tranquil & stunning. That said, one should be well aware of one significant issue; the hotel is "pet friendly." If you appreciate accommodations that do not smell like wet dog, stay away. The carpets are disgusting. I have included some pictures but unfortunately I cannot include the sensation of smell in my review. The stains in the carpet are partially masked by the rug pattern but trust that, in person, the stains are plentiful. Also note, that the pictured carpet had been “deep cleaned.” And finally, the photo of chewed wooden legs are from 2 separate rooms. My sinuses went haywire & ruined all 10 days of our trip in the area & beyond. I STRONGLY suspect there had been cats in the room at some point due to the explosive reaction I suffered. I pleaded to find us a carpet-free room which they finally did on our 3rd day of a 5 night stay. A manager actually asked “have we done anything wrong?” and “the website says we are pet friendly and there are pictures of carpet there as well.” Really? No amount of the hotel's "deep cleaning" can nullify the allergens or smell. In fairness I have given the hotel 3 stars for two reasons. The grounds are fabulous & the pet policy may appeal to some. That said, benefit from my VERY unfortunate experience and STAY AWAY IF YOU HAVE ANY LEVEL OF ALLERGY OR SIMPLY DON’T WANT TO LIVE WHERE DOG AND PERHAPS OTHER ANIMALS HAVE BEEN TAKING CARE OF BUSINESS FOR YEARS
Stayed 5 nights in Apr 2024

10/10 Excellent

Kathryn, Charleston

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10! Staff is always so accommodating. Can’t wait to go back
Stayed 2 nights in Apr 2024