4/10 Poor
Kevin
Feb 23, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and accommodating. The facilities, however, were not in very good shape. We had to switch rooms when we arrived as the first room was dirty, and it looked like the telephone connection had started on fire. Staff was wonderful and moved us right away. There is only one elevator servicing each tower and it’s at the far end so you have to walk several hundred feet every time to get to it. I can only imagine how long one must wait to use the elevator when the hotel is busy. Definitely would not recommend it for older people. We used to love staying at the Westin, but unfortunately it looks like they are just not re-investing and maintaining the quality of what they once were. All that being said, the staff were great, so this would seem to be more a corporate reinvestment problem through the whole chain and not anything the locals are able to change
Kevin
Stayed 3 nights in Feb 2025