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Norfolk Mansion Luxury Serviced Apartment

5.0 star property

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Photo gallery for Norfolk Mansion Luxury Serviced Apartment

Lobby
Premier Apartment, 2 Bedrooms | City view
Balcony
Front of property - evening/night
Penthouse | Living room | 32-inch LCD TV with satellite channels, TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Room service
  • Housekeeping

Explore the area

Map
17-19-21 Ly Tu Trong, Ben Nghe Ward, District 1, Ho Chi Minh City, 700000
  • Dong Khoi Street
    ‪7 min walk‬
  • Ben Thanh Market
    ‪15 min walk‬
  • Saigon Zoo and Botanic Garden
    ‪16 min walk‬
  • Ho Chi Minh City (SGN-Tan Son Nhat Intl.)
    ‪21 min drive‬

Room options

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Studio, 1 King Bed

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Apartment, 2 Bedrooms

Premier Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with satellite channels, TV

Premier Apartment, 2 Bedrooms

  • 1173 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Deluxe Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with satellite channels, TV

Deluxe Apartment, 2 Bedrooms

  • 947 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Penthouse

Penthouse | Living room | 32-inch LCD TV with satellite channels, TV

Penthouse

  • 2691 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Bed

View all photos for Signature Room, 1 Bedroom

Signature Room, 1 Bedroom | Living area | 32-inch LCD TV with satellite channels, TV

Signature Room, 1 Bedroom

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms | Minibar, in-room safe, desk, iron/ironing board

Executive Room, 3 Bedrooms

  • 1399 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Bed

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About this property

Norfolk Mansion Luxury Serviced Apartment

5-star hotel in District 1
This hotel features 2 restaurants, an outdoor pool, and a fitness center. WiFi in public areas is free. Other amenities include a sauna, 24-hour room service, and a business center.
Norfolk Mansion Luxury Serviced Apartment offers 126 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Ho Chi Minh City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Norfolk Mansion Luxury Serviced Apartment provides a sauna and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a grocery/convenience store. Business-related amenities at this 5-star property consist of a business center and a meeting room.

Wireless Internet access is complimentary. This luxury hotel also offers a library, an arcade/game room, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Norfolk Mansion Luxury Serviced Apartment has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:30 AM and on weekends between 6:00 AM and 10:00 AM.
Terrazzo Cafe - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (VND 280,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends; VND 300,300 for adults and VND 150,150 for children
  • 2 restaurants

Restaurants on site

  • Shang Palace
  • Terrazzo Cafe

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 15 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1250000.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 300300 for adults and VND 150150 for children
  • Airport shuttle fee: VND 1270500 per vehicle (one-way)
  • Self parking fee: VND 280000.00 per day
  • Rollaway bed fee: VND 1250000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 0300629889

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms

Property is also known as

Norfolk Mansion Luxury Serviced Apartment Aparthotel
Norfolk Mansion Luxury Serviced Apartment Ho Chi Minh City
Norfolk Mansion Serviced Ho C
Norfolk Mansion Serviced
Norfolk Mansion Luxury Serviced Apartment Hotel
Norfolk Mansion Luxury Serviced Apartment Ho Chi Minh City
Norfolk Mansion Luxury Serviced Apartment Hotel Ho Chi Minh City

Norfolk Mansion Luxury Serviced Apartment Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 278 out of 384 reviews
Rating 8 - Good. 80 out of 384 reviews
Rating 6 - Okay. 11 out of 384 reviews
Rating 4 - Poor. 9 out of 384 reviews
Rating 2 - Terrible. 6 out of 384 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

This place was great. we had a two bedroom suite with kitchen and living and dining room, two bathrooms and a clothes washer in unit. We got in super late and they were happy to accommodate our arrival time. The staff was helpful. The location is super convenient to get around.
Stayed 1 night in Dec 2024

10/10 Excellent

Tim and Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet
Stayed 5 nights in Dec 2024

10/10 Excellent

Yi, Boyds

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family of five stayed in a three-bedroom balcony unit with living, dining, and kitchen areas. The spacious condo allowed us to relax comfortably after our daily outings. The breakfast was sumptuous. In addition to the buffet items, we could order continental food and local favorites (pho and banh bi) from the kitchen. The restaurant staff were always courteous and attentive. The furnishings in the rooms are a bit dated. The water did not drain well in the shower in the second bathroom, and the added washer/dryer made the main bathroom feel cramped. A full-length mirror by the front door would be lovely. The housekeeping staff worked diligently to keep the place clean. The lobby staff greets you warmly when you enter or exit the building. The hotel is close to many excellent world-class restaurants, and a Win market is only two blocks away. We had a wonderful stay and plan to return to Norfolk Mansion on our next visit to Saigon.
Stayed 6 nights in Dec 2024

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location and wonderful staff. Comfortable accommodation and very spacious. Enjoyed the pool and good options for the included breakfast. Only one small negative was being on lower level floor and no view along with an extra charge for early check-in.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay

My wife loves the hotel. The staff was awesome. The room was clean. My wife wants to comeback in 4 years.
Stayed 5 nights in Dec 2024

10/10 Excellent

Wen Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for Family

Wonderful service and friendly staffs. Close to everywhere and yet walking distance to most shopping malls.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sung Shin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 3 nights in Oct 2024

10/10 Excellent

Daniel, Diamond Bar

Stayed 1 night in Sep 2024

8/10 Good

Zakarya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service from staff and nice and clean, has washer and dryer. Walk distance to the mall and not too far from Ben Thanh market. Will stay again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ann, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful
Stayed 3 nights in Aug 2024

6/10 Okay

Tuan

Stayed 3 nights in Aug 2024

10/10 Excellent

Toufan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Nghi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Full service. Clean facility. Quiet area. Walkable distances to major city points.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
This was one of the worst hotel experiences we have ever had. Hotels.com inadvertently double booked us-the hotel and hotels.com refused to cancel our “2nd room” and provide us with a refund. It took us 90 min to check in as the hotel was trying to force us to check in for both rooms. We were harassed every time we left the hotel and returned. The hotel room was pretty spacious, but a little dated. Room was pretty clean (we had a 3 bedroom suite). Breakfast was adequate, but below average. Area was OK-district 1.
Stayed 2 nights in Jun 2024

10/10 Excellent

Ahmed

Stayed 3 nights in May 2024

8/10 Good

DIANE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay, great staff!

This hotel was not quite what I expected, but it actually did grow on me after the first day. They called it service apartments, but I will not call it, it’s definitely a hotel. I would describe this as more vintage style than modern, but very well maintained. The staff is outstanding! They were always available, prompt, courteous, and incredibly friendly. The included breakfast was really nice, especially as you could order your own pho and banh mi. There are washers and dryers on each floor. The gym is well appointed and the pool is fantastic. It was a holiday week when I was here, so there were no crowds anywhere in the hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kimberly, Braintree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic place to stay. We had a two bedroom suite for 10 days and felt at home. Great Staff
Stayed 9 nights in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Hwee Khan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service apartment was spacious and clean.
Stayed 4 nights in Feb 2024

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

We were pleasantly surprised by the spaciousness and comfort of our two bedroom condo in Saigon. The staff was superb, the pool perfect for lap swimming and the fitness center was well furnished with a variety of modern equipment. Nothing but good things to say, highly recommend.
Stayed 7 nights in Jan 2024

10/10 Excellent

Nancy, La Jolla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

aashish

Stayed 4 nights in Dec 2023

10/10 Excellent

Thang, Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice are & the staff very helpful.
Stayed 5 nights in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !! All great. Great people and service
Stayed 5 nights in Aug 2023