I loved my stay here, mainly due to the location, the lovely reception area, spa treatment and bar at the roof.
Staff were really friendly, breakfast was very good for a small hotel.
Spa treatment was excellent - really good massage and facial at an excellent price, far better than some luxury resorts I've stayed at but with slightly more basic facilities.
Pool and bar area at the top of the building is done very well - a great asset for a small city hotel.
Location was great - great restaurants (Refinery) and bahn mi truck (Bahn Mi 74) 2 minutes around the corner, and close to walk to the main tourist sites of the post office, opera house, book street etc.
The room is where I was disappointed - specifically the bathroom.
Stayed in one of the larger rooms on the 4th floor - no issue with noise outside and it was nice to have a balcony. My big issue was with noise inside the room and the bathroom. The pipework was extremely loud when others used showers/taps and I can't understand why. The bathrooms need an overhaul badly - they do not fit with the feel you get in the room/reception/bar. Was a little concerning to see bare wires off a consumer unit in a cupboard, but it was a high cupboard - nonetheless, that shouldn't happen.
Mattress definitely needs replacing in the room we stayed in so I imagine similar in other rooms.
Would probably stay again, but I'd look elsewhere first.