Disappointing check in process, had to wait 15 mins for unknown reason, just told to wait or have a seat. Guy came back with our room card, very casual about the process, we went to our allocated room to find it in the condition that the last person left it in. Very poor first impression, we went back to reception and requested a refund and booked accommodation elsewhere. Whilst the guy was nice and respectful, the experience was not great. Appeared unorganised and not ready to accomodate guests.