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Gem Riverside Hotel Hoi An

4.0 star property

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Photo gallery for Gem Riverside Hotel Hoi An

Daily full breakfast (VND 200000 per person)
Creator video
Building design
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, sun loungers
Minibar, in-room safe, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
$52
includes taxes & fees
Feb 13 - Feb 14

Explore the area

View in a map
14 Luong Nhu Bich Street, Hoi An, Old City, Da Nang
  • Place, Hoi An Market
    ‪7 min walk‬
  • Place, Hoi An Cloth Market
    ‪8 min walk‬
  • Place, Chua Cau
    ‪13 min walk‬
  • Airport, Da Nang (DAD-Da Nang Intl.)
    ‪50 min drive‬

Room options

View all photos for Superior Double Room, City View, Corner

Superior Double Room, City View, Corner | Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View, Corner

8.0 out of 10
Very good
(1 review)
  • City view
  • 387 sq ft
  • 5 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room, Balcony, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room, Balcony, River View

9.0 out of 10
Wonderful
(4 reviews)
  • River view
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Quadruple Room, 2 Queen Beds, Bathtub

Family Quadruple Room, 2 Queen Beds, Bathtub | Minibar, in-room safe, desk, laptop workspace

Family Quadruple Room, 2 Queen Beds, Bathtub

8.0 out of 10
Very good
(1 review)
  • River view
  • 538 sq ft
  • 7 bedrooms
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, Connecting Rooms, River View

Junior Suite, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Connecting Rooms, River View

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Junior Suite, Balcony, River View

Junior Suite, Balcony, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Balcony, River View

  • River view
  • 430 sq ft
  • 14 bedrooms
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

  • River view
  • 818 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Beds and 1 Queen Bed

View all photos for Family Room, Pool View, Ground Floor

Family Room, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Family Room, Pool View, Ground Floor

9.4 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • 4 bedrooms
  • Sleeps 4
  • 2 King Beds

Deluxe Triple Room, Balcony

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed OR 3 Large Twin Beds

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About this property

Gem Riverside Hotel Hoi An

4-star Hoi An hotel walkable to Hoi An Cloth Market
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a snack bar/deli, and spa services.
Gem Riverside Hotel Hoi An offers 59 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and portable fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Gem Riverside Hotel Hoi An features an outdoor pool and complimentary bicycles. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This family-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Gem Riverside Hotel Hoi An has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Children aged 2 and younger eat free breakfast.
Ruby Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: VND 200,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ruby Restaurant

Things to do

  • Books
  • Ecotours
  • Free bicycle rentals
  • Outdoor pool
  • Playground
  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the riverwalk
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Full-service spa

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 2 and younger eat free breakfast
Rollaway/extra beds are available for VND 400000.0 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately VND 200000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: VND 400000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property Registration Number 205207203

We should mention

Pool access available from 6:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An

Gem Riverside Hotel Hoi An Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 368 out of 499 reviews
Rating 8 - Good. 104 out of 499 reviews
Rating 6 - Okay. 18 out of 499 reviews
Rating 4 - Poor. 4 out of 499 reviews
Rating 2 - Terrible. 5 out of 499 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property great staff nice people very friendly and helpful
Stayed 3 nights in Oct 2025

10/10 Excellent

Nathalya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 5 had a great 4 night stay at Gem Riverside Hotel. The rooms are spacious and the pool is a really good size. The hotel is a short walk from the centre of Hoi An and has free bikes available as well for exploring the local area. Ruby and the other staff were friendly and helpful and made our stay very pleasant.
Stayed 4 nights in Sep 2025

8/10 Good

Tung

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and room is spacious . Breakfast buffet is okay, simple.
Stayed 1 night in Sep 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely, clean hotel

A lovely, friendly hotel. Very clean & well maintained. Location was close to Hoi An Ancient City by means of a road & bridge which were very tight. We did walk in though each time. We paid for a late check out which was orgznised with ease.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were just amazing and helpful. Great location, it’s calm, but close to Hoi An bridge. Great stay
Stayed 3 nights in Aug 2025

6/10 Okay

Matticha

Traveled with family
Stayed 1 night in Jul 2025

8/10 Good

Rodolfo, Moorpark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, I did not spend a lot of time in this hotel. Vietjet Air moved my original flight from 11:30 AM to 7:30 PM. Tried to change it back but the people are pretty rude and don’t speak good English and the flight was also delayed and so I got to the hotel at 11:00 PM and since the hotel is fullly booked they cannot accommodate me for a late checkout so I can visit Hoi An city before my trip to Da Nang. It’s not their fault. I blame Vietjet Air.
Stayed 1 night in Jul 2025

10/10 Excellent

Jacqueline, Orlando

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful we loved this place we will definitely come back some day frount dest were wonderful frendly and accommodating the breakfast was amazing the rooms wonderful clean spacus you will be amazed and the spa for massages please do the massages out of this world wonderful
Stayed 2 nights in May 2025

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Melek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms. Breakfast was ok with egg station. Place is 10 mins from market and main areas. Pool is nice, used by families during the day as it can be uncomfortable hot during the day. Staff were friendly and assisted with enquires and recommendations.
Stayed 2 nights in Apr 2025

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, very clean. Ruby is the best. Thank you so much.
Stayed 1 night in Apr 2025

10/10 Excellent

T

Stayed 3 nights in Apr 2025

10/10 Excellent

Simon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside the hustle of old town but close enough for a short walk over. Room was great, large beds for the kids and outdoor bathroom was a hit. Pool was great to cool off in at the end of the day. Free bike hire and pick/up drop off service very easy.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this hotel. Ruby at reception was the highlight of the experience. She is a kind, positive and sweet person. Very professional and helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nishani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and helpful staff Helped arrange a great tour for me
Stayed 2 nights in Mar 2025

10/10 Excellent

anne-marie

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Nice staff. Limited breakfast choices. Hotel does not offer water in the lobby.
Stayed 2 nights in Feb 2025

8/10 Good

susan

Liked: Staff & service, room comfort

Great hotel and super friendly team

Lovely people running the hotel super friendly and great advice. Nice pool area and lovely lanterns in the evening. The only issue we had was room had a damp smell but we opened to air as much as we could to improve it. Good breakfast, absolutely enjoyed our stay here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for four nights in a room with a balcony overlooking the pool. Comfortable bed, excellent shower, efficient quiet aircon and good WiFi. A basic breakfast is available every morning, with a limited selection of western options, including eggs cooked to order. I chose this hotel because it is in a quiet location 10 minutes walk from the town, so it was disappointing that there is currently building work next door, with loud noise from 7am on three of the four mornings I was staying at the hotel. The net curtains over the windows in my room were very dirty at the bottom, and they could really do with a wash. These shortcomings can be mostly overlooked because the people are very friendly and the staff on reception were very helpful for booking trips and transport.
Stayed 4 nights in Feb 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service
This facility provide 2 very small bottles of water per day. but there is 1 big and 2 small extra of bottle water in the fridge which you can use but be aware of the charge, its 4 times the price of what you can get it for, minimum varieties for breakfast for what it's worth. Other then that everything else is good. Staffs are helpful and friendly. Rooms are decent size and clean
Stayed 7 nights in Mar 2025

10/10 Excellent

Judy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous, i think this a family run hotel, because we saw the same people there day in and day out. breakfast buffet was yummy. though the property is a bit far from town, i don't mind the walk but that bridge is a bit scary to walk across, our grab drive got hit by a tourist on a scooter! while the scooter driver was looking as his phone!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Manon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area. Large room and comfortable beds. Staff is awesome They offer good transportation and activity ticket, better price than doing it by ourselves on site.
Stayed 3 nights in Jan 2025

10/10 Excellent

Cat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremly helpful.

10/10 Excellent

alfri ibnu

Stayed 3 nights in Dec 2024