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Hai Yen Hotel

3.5 star property

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Photo gallery for Hai Yen Hotel

Front of property - evening/night
Outdoor pool, open 6:30 AM to 9:30 PM, sun loungers
Free toiletries, hair dryer, slippers, bidet
Reception
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Parking included
  • Housekeeping
  • Laundry

Explore the area

Map
568 Cua Dai, Son Phong, Hoi An, Quang Nam, 560000
  • Hoi An Market
    ‪9 min walk‬
  • Chua Cau
    ‪15 min walk‬
  • Hoi An Night Market
    ‪16 min walk‬
  • Da Nang (DAD-Da Nang Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Quadruple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Quadruple Room

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • 258 sq ft
  • Sleeps 3
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Deluxe Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room

  • 269 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Superior Triple Room

Superior Triple Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Triple Room

  • Sleeps 3
  • 3 Large Twin Beds OR 1 Queen Bed and 1 Large Twin Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double or Twin Room

  • 237 sq ft
  • Sleeps 3
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

  • 581 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

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About this property

Hai Yen Hotel

3.5-star hotel in Hoi An City Centre
Along with an outdoor pool, this hotel has a restaurant and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Hai Yen Hotel offers 41 air-conditioned accommodations with fireplaces and minibars. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers an outdoor pool, tour/ticket assistance, and a garden. Onsite secured self parking is complimentary.

Hai Yen Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
HaiYen - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: VND 80,000 for adults and VND 50,000 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • HaiYen

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Built in 1997
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 150000.0 per day

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately VND 80000 for adults and VND 50000 for children
  • Airport shuttle fee: VND 350000.00 per vehicle (one way)
  • Rollaway bed fee: VND 150000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 6:30 AM to 9:30 PM
No pets and no service animals are allowed at this property

Property is also known as

Hai Yen Hotel Hoi An
Hai Yen Hotel
Hai Yen Hoi An
Hai Yen
Hai Yen Hotel Hotel
Hai Yen Hotel Hoi An
Hai Yen Hotel Hotel Hoi An

Hai Yen Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 30 out of 75 reviews
Rating 8 - Good. 26 out of 75 reviews
Rating 6 - Okay. 13 out of 75 reviews
Rating 4 - Poor. 3 out of 75 reviews
Rating 2 - Terrible. 3 out of 75 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Hannah

Disliked: Cleanliness, staff & service

You pay for what you get

The property is clearly run down and our room smelled strongly of smoke
Stayed 2 nights in Apr 2025

6/10 Okay

peter

Stayed 6 nights in Mar 2025

4/10 Poor

Trinh

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Old, run down.

Property was very run down. Not like the photos at all.
Stayed 2 nights in Jan 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing the manager is very polite and helpful !
Stayed 4 nights in Jan 2024

6/10 Okay

Alan Murray

Liked: Staff & service
Service and staff very good. Rooms very neat tidy and comfortable.Breakfast excellent. Outside and pool area untidy and neglected
Stayed 6 nights in Oct 2023

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, excellent stay for 2nd time

I stayed here for the second time in 2 years. Hai Yen has a great location, nice rooms, great swimming pool and a lot of nice facilities such as laundry, scooter rentals, taxi to/ from Da Nang Airport available at the reception. From the instant we entered the hotel premises, we had a staff member coming and picking our bags and carrying it to the room. The room had all the facilities- AC, bathroom with hot shower, bottled water, double bed with toilet amenities. The front-desk was very resourceful in making sure to arrange everything for us, and I didn’t have to worry on how to return scooter with flight at 7 am in the morning. They included filling petrol as well, at a slight premium (50 cents in USD) thus saving me a lot of time and hassle in filling petrol. As for our taxi, we changed the time at the last moment and the front-desk was very cooperative in getting it successfully done for us. All this for dirt cheap prices. The only slight complaint I had is this time the room I got was slightly smaller than last time, when I came alone and got 2 double beds which was lavish. The other thing was that we had a cockroach in the bathroom. I was able to kill the roach without much issues, but it wasn’t great to have this small inconvenience. Of course if we called the staff, they would have helped us out but we didn’t need to. But in an otherwise extremely clean hotel, this was a small annoyance.
Lobby with christmas decor
Room
Pool
From outside
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very close to the main hustle and bustle of Hoi An.
Stayed 3 nights in Dec 2019

2/10 Terrible

Hila, Israel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a very bad smell in the bathroom, and my complained about it got ignored..and they were fixing all the rooms in our stage with a lot of noise, and we didn’t know about it before we came..
Stayed 2 nights in Sep 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2019

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort

Initial reception turn the stay a little sour.

Front desk staff slightly curt and unfriendly. Not so nice which made the stay a little uncomfortable. Room itself was rather worn. Housekeeping staff very sweet. Breakfast not so good. Didn’t go near pool. I’d return but would hope to pay a little less than we did. Wasn’t overly impressed but it was certainly comfortable enough on a rainy stop over.
Stayed 2 nights in Dec 2018

10/10 Excellent

Domoni, Australia

Liked: Cleanliness, staff & service, room comfort

Great value for money

This place is a little older but kept in great condition. It's clean and comfy, the pool area is great and the rooms are spacious enough. I found the staff to be very friendly and helpful. It's only a 10 minute walk to the riverside and there is plenty of eateries and coffee shops in the street.
Stayed 2 nights in Oct 2018

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Taxi we ordered turned up late and bar was shut so people congregated in recpetion area which my room was directly above with no corridor doors so didnt slepp great. Room was pleasant enough and pool was ok. Wouldnt recommend breakfast.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Good if you don't have a wall view

We booked the room with city view but we had wall view. The day after we asked to change our room because there is no natural light in the room (because of the wall), we said we booked city view, but according to the hotel we didn't book it. But there were great and accepted to change our room. The second room was really great with a view and natural light. Pool is great and the hotel is close to the old city. Our stay was pleasant.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A bit old but overall still not bad. Pool was great
Stayed 4 nights in Aug 2018

10/10 Excellent

ChuckGriswald, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in good location

this hotel is well placed if you want a bit of peace and quiet.....it is just near the edge of the old town, but it is easily accessible (would recommend you hire bikes for your stay - the pace of this town is so much slower. it is also only a 5 min taxi to the beach.
Stayed 5 nights in Jul 2018

10/10 Excellent

Patricia , Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 weeks and loved it. The staff are always great and attentive . Location is great about a nice 10 minute stroll to old town. Pool was great and towels were provided. Our room was cleaned daily & the tv was also great. Beds were big nice and comfy. Overall great stay. Only downfall was brekfast was expensive for what it was, but there’s lots of nice breakfast places nearby.
Stayed 14 nights in Apr 2018

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had really friendly staff. Staff were very helpful. Breakfast was good, especially the freshly made omelettes. The hotel is so close to the old market and lots of eating places. Old property but had character.
Stayed 5 nights in Apr 2018

8/10 Good

Kyla

Liked: Staff & service

Would recommend.

We booked this place for the pool, had been traveling through Vietnam for a while and wanted some chill time. In that respect the hotel didn’t disappoint, it was an oasis of calm by the pool in bustling Hoi An town. Unfortunately we had room 128 which was ground floor pool side. Lovely until both nights people came back at 2 am, shouting, drinking and jumping in the pool. I called reception but there was no answer. Asked the people to chill as they were sat on a table right outside our room and they did move to be fair. Just felt the hotel could deal with this better, perhaps ask people to sit away from the bedroom windows at night. The hotel booked our onward travel including train which was really helpful. Comfy bed and an actual bath with shower over rather than wet room which is popular here. Overall would recommend, but ask for a room at the back, not ground floor.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice rooms and staff

Great stay, very friendly staff, very nice room, big buffet breakfast

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

Good location. Very friendly staff. Free water available. Great selection at breakfast.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Seamus

Liked: Cleanliness, room comfort
Great location. Had an issue with WiFi but got sorted. Pool is lovely.

10/10 Excellent

tg, fi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great stay, great location

super satisfied
Stayed 7 nights in Jan 2018

8/10 Good

Austin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017