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Hoian Sincerity Hotel & Spa

4.0 star property

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Photo gallery for Hoian Sincerity Hotel & Spa

Exterior
Lobby
Outdoor pool, pool umbrellas, sun loungers
Junior Twin Room, Balcony, City View | 1 bedroom, minibar, in-room safe, desk
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service

Explore the area

Map
No1 Le Dinh Tham, Hoi An, Quang Nam Province
  • Hoi An Market
    ‪3 min drive‬
  • Hoi An Night Market
    ‪3 min drive‬
  • An Bang Beach
    ‪7 min drive‬
  • Da Nang (DAD-Da Nang Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, Balcony

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Connecting Rooms, Balcony

Connecting Rooms, Balcony | Room amenity

Connecting Rooms, Balcony

  • 614 sq ft
  • City view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room, Balcony, Pool View

Family Room, Balcony, Pool View | 1 bedroom, minibar, in-room safe, desk

Family Room, Balcony, Pool View

  • 355 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Double Room, Balcony, City View

Junior Double Room, Balcony, City View | 1 bedroom, minibar, in-room safe, desk

Junior Double Room, Balcony, City View

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Twin Room, Balcony, City View

1 bedroom, minibar, in-room safe, desk

Junior Twin Room, Balcony, City View

  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Balcony

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, Balcony

  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | 1 bedroom, minibar, in-room safe, desk

Superior Double Room, Balcony

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, Balcony

Suite, Balcony | 1 bedroom, minibar, in-room safe, desk

Suite, Balcony

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Balcony

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room, Balcony

  • Sleeps 3
  • 2 Large Twin Beds

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  • Parking included
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4.7 out of 5, Exceptional, (475)
The price is $51
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$58 total
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About this property

Hoian Sincerity Hotel & Spa

4-star hotel in Cam Chau
Along with an outdoor pool, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hoian Sincerity Hotel & Spa offers 70 air-conditioned accommodations with computers and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
In addition to a children's pool and an outdoor pool, Hoian Sincerity Hotel & Spa provides a sauna and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

This Hoi An hotel also offers spa services, barbecue grills, and tour/ticket assistance. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests.

Hoian Sincerity Hotel & Spa has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Hoian Sincerity Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: VND 100,000 for adults and VND 50,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas

Spa

  • Facials
  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels
  • Computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 345000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately VND 100000 for adults and VND 50000 for children
  • Airport shuttle fee: VND 400000 per vehicle
  • Rollaway bed fee: VND 345000.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property

Property is also known as

Hoian Sincerity Hotel Hoi An
Hoian Sincerity Hotel
Hoian Sincerity Hoi An
Hoian Sincerity
Hoian Sincerity & Spa Hoi An
Hoian Sincerity Hotel & Spa Hotel
Hoian Sincerity Hotel & Spa Hoi An
Hoian Sincerity Hotel & Spa Hotel Hoi An

Hoian Sincerity Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 701 out of 1001 reviews
Rating 8 - Good. 253 out of 1001 reviews
Rating 6 - Okay. 38 out of 1001 reviews
Rating 4 - Poor. 5 out of 1001 reviews
Rating 2 - Terrible. 4 out of 1001 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lucinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great rooms and a free frequent bus to and from old town. Everyone was so helpful in organising activities and answering our questions. Highly recommend.
Stayed 9 nights in Dec 2024

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was very comfortable, the staff welcoming and helpful, helping us to organise daily trips. The breakfast allowed for different food choices, and the massages in the spa were wonderful. The shuttle bus to Old Town made trips easy, and gave access to the many restaurants in the town
Stayed 9 nights in Dec 2024

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
If I could give more than 5 stars I would! Not only is this a beautiful place, but the service is absolutely impeccable! Big shoutout the Kein who made our stay magical. He always went out to make sure we were looked out for. It was also my birthday, and the staff left a birthday surprise for me in my room! The buffet breakfast is beautiful with a wide range of options. Had a massage at the spa that left me feeling so relaxed and also swam in the beautiful pool everyday! The hotel also has a shuttle to Hoi An Ancient Town and the beach that you can reserve for free which is so convenient. When you go to A Bang beach with the shuttle, you are taken to a Dolphin Beach Club where you have a private space with a lounge chair, towels and a shower. We spent our whole day there at the beautiful beach. THANK YOU Sincerity Hotel for making our stay so amazing! We will be back very soon!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended our stay
The shuttle bus into town or the beach was very useful. The hotel is clean, the staff friendly and breakfast was plenty full. The room was spacious and cleaned daily. I loved the swinging lounges by the pool and used the pool on a daily basis. Thank you and we will return.
Stayed 4 nights in Jul 2024

10/10 Excellent

Vu

Stayed 1 night in Jul 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY RECOMMEND
The staff at this hotel couldn’t have done more! The room was beautiful. Beds comfy. Pool Devine! Had a massage at the Spa and it was the best I’ve ever had. Oh and do t get me started on the breakfast. Wow!! There’s a shuttle from the hotel to downtown and the beach leaving often throughout the day. Highly recommend this hotel
Stayed 4 nights in May 2024

10/10 Excellent

Ronald, St Pete Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here was great. We enjoyed the pool to get a break from the heat. Room was spacious and clean.
Stayed 5 nights in Apr 2024

10/10 Excellent

RICHARD, CHICAGO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel

10/10 Excellent

elizabeth

Traveled with partner
Liked: Amenities
Such great service, and really convenient with the shuttle to the old town and beach
Stayed 3 nights in Feb 2024

8/10 Good

Maria Thi

Traveled with family and small children
Liked: Staff & service, amenities
This is a 5 star property or so they say but it had definitely seen better days. Shower was over bathtub and water spray was really poor. The view outside the property made it feel as though they had picked up the property and placed it in a run down area...so many dogs running around and pooing...What makes this place amazing is the staff including cleaning staff. The free transportation to the beach and to the old town was really good as were the free bicycles. Area to the side of the hotel away from it was lovely, some really nice restaurants with some absolutely lovely staff. This is a lovely hotel, slightly rundown and the wifi isn't brilliant but the hotel itself and staff are which is all you want really. Very family friendly.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tanya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay. Not sure what star rating the hotel is but the service was what you’d expect from a 5 star hotel. Very warm, welcoming and helpful. The hotel has clearly tried their best to make guests feel comfortable. Shuttle buses, designated beach umbrella and chairs and great breakfast. I’ve read other reviews about shuttle buses being too full but we never experienced it. A special mention regarding the wonderful service we received from Flora, Snow and Win and other staff (including cleaning staff) from 30 Nov to 3 Dec who I didn’t get the names of. Highly recommend.
Stayed 3 nights in Nov 2023

10/10 Excellent

Makayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff went above and beyond to make sure we were comfortable and had a great experience. I hurt my foot earlier in the week and the ladies at the front desk (especially Jasmine) went above and beyond to get crutches delivered to me and to make sure I was cared for at all times… so sweet! I’d recommend this hotel to anyone.

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel from our Vietnam trip. Wonderful staff, lovely hotel and good location. We enjoyed the tasty and varied breakfast (particularly the vietnamese iced coffee) and also the spa. Spa massages and facials are excellent and very good prices. We used the free shuttle to go to the beach and into town. Silvia, Flora ans Ken were very helpful and always welcomed us with a big smile. Highly recommended.
Stayed 5 nights in Jul 2023

10/10 Excellent

XUNJIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It may not be as lavish as 5 star international hotel chain, but the staff were really attentive and always genuine in their service. Top notch hospitatily! Rooms were spotless and clean after every housekeeping. Any maintanence defects (blown light bulbs) were immediately addressed. Overall a pleasant 3 nights stay!
Stayed 3 nights in Jul 2023

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were so well taken care of! Everything was sparking clean and the breakfast buffet was varied and delicious. The desk staff bent over backwards to help us figure out the city and what we wanted to do. The pool was adorable and a lovely oasis from the crazy markets.
Stayed 2 nights in Jan 2023

10/10 Excellent

Rebeca Lissette, Managua

Traveled with family
Liked: Cleanliness, staff & service
Great staff. Very good service. The room was comfortable and very clean. Good value.
Stayed 1 night in Mar 2023

10/10 Excellent

Soumya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If I could give this hotel 10 stars I would. This amazing hotel was the highlight of our Vietnam Stay for many reasons. My husband and I got upgraded to a nice suite that was spacious, clean, cozy, and comfortable (not to mention it was quiet and located away from all the noise)! The staff were all so incredibly welcoming and hospital. When we checked in, I was feeling a bit under the weather and the kind receptionist sent ginger tea up to my room to make me feel better which I will never forget. They even helped arrange our trip to Ba Na hills very last minute when we decided to go see the Golden Bridge. The breakfast spread was awesome every morning which is a huge plus when traveling. We would definitely recommend this hotel to anyone visiting Hoi An! It is a must stay. My husband and I will definitely choose this location again if we come back to visit!

10/10 Excellent

Siong Guan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a serene resort in Hoian area. Good place to spend few nights to experience the calm and peaceful vibe of the city. Staffs are very friendly and welcoming.

10/10 Excellent

Douglas

Stayed 4 nights in Dec 2022

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel and super friendly, english speaking staff. They have free bikes that you can use to bike into the center of Hoi An or to the beach. There are also several nice spas w/in a few blocks of the hotel. Very efficient check in. They let us check in early and strived to accommodate. They also can easy arrange you a pickup from the Da Nang Airport ($15 from airport to hotel) and a transfer from Hoi An to Hue. Highly recommend and good value for the money.
Stayed 1 night in Dec 2022

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money. Very helpful staff. The staff on the front desk were lovely and couldn’t have been more helpful, they also spoke very good English. Very quiet location with free bicycle hire to get to the town and beach which doesn’t take long. The town is also walkable (25 mins). Lovely breakfast too.
Stayed 3 nights in Nov 2022

8/10 Good

stephanie

Stayed 3 nights in Jun 2022

6/10 Okay

Brian

Liked: Staff & service, room comfort
Staff friendly and helpful with good English. Bikes were poorly maintained and need to be renewed. Room could have been cleaned better.
Stayed 4 nights in May 2022

8/10 Good

Mick, Bolton UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and efficient.Comfortable room.Good location.Even a laptop in your room for use although I didn't use it.Would stay again when in Hoi an.
Stayed 7 nights in Feb 2020

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay here
My wife and I booked for 28 days here in March, but were forced to leave early due to flight changes (COVID 19). We did stay for 17 days, and wish we were still there! The staff are amazing at Sincerity and Anio. Breakfast was great, with lots of variety. They have a shuttle to town and the beach, and there are several very good restaurants, grocery, etc. within walking distance. We were also offered complimentary massages/facials, and a room upgrade! We did not eat at the restaurant, but did eat by the pool and the food was very good...the bbq smelled amazing. Everyone (staff) was wearing masks during our stay, so you couldn’t see their smiles, but you could hear it in their voices...always greeting you by name when you arrived or left the hotel. The gym was well equipped also. A couple very minor suggestions... in the gym, perhaps add a cup dispenser, and a garbage can. There is nowhere to put used cups. And in the room, bolt the safe to the cabinet that it’s in. The safe is loose, and someone could take the whole thing.... having said that, Vietnam is one of the safest places I’ve ever visited, and their crime rate is very low. It is just an observation that may make other guests feel more comfortable.
Stayed 27 nights in Mar 2020