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Divi Heritage Beach Resort - Adults Only

2.0 star property

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Photo gallery for Divi Heritage Beach Resort - Adults Only

On the beach, sun loungers, beach towels
Outdoor spa tub
On the beach, sun loungers, beach towels
Pool
On the beach, sun loungers, beach towels

Reviews

5.8 out of 10

Popular amenities

  • Gym
  • Parking available
  • Housekeeping
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
Sunset Crest, Holetown, St. James
  • Sandy Lane Beach
    ‪3 min walk‬
  • Lime Grove Shopping Centre
    ‪15 min walk‬
  • Holetown Beach
    ‪17 min walk‬
  • Bridgetown (BGI-Grantley Adams Intl.)
    ‪33 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed | In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

  • 387 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Divi Heritage Beach Resort - Adults Only Reviews

Reviews

5.8
Rating 10 - Excellent. 11 out of 126 reviews
Rating 8 - Good. 29 out of 126 reviews
Rating 6 - Okay. 42 out of 126 reviews
Rating 4 - Poor. 20 out of 126 reviews
Rating 2 - Terrible. 24 out of 126 reviews

6.2/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The property has a great location but it's state is bad. Hard to understand why a owner would let such a place so run down.
Stayed 14 nights in Feb 2019

2/10 Terrible

Verified traveler

Stayed 15 nights in Feb 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
To tell you the truth i was waiting for a truck load of plywood and some guys to come by and start boarding up all the windows....everything is totally worn out..the room was clean but worn out..the big tubs are all shut down...most of the shutters are screwed almost shut ...the staff were very friendly because they are so embarrassed that they work there but can't do much for you....it is cheap and you get what you pay for....the pool next door is beautiful.
Stayed 7 nights in Feb 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Location is good here and we enjoyed it again unfortunately the hotel was very busy and we had to take an alternative room, which was fine location but it was tired to the extent the AC gave up on day five of six and did not get fixed till we were leaving on the last day. Generally the rooms are tired and need an overhaul but we knew that was the situation and accepted it.
Stayed 6 nights in Feb 2019

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Heritage with a problem
A resort with a "Heritage" - Location gives good access to the beach and to nearby shopping and eating facilities. The rundown condition of the resort leaves a lot to be desired. It shows the lack of investment by the owners over many years. Full credit to the local staff for making the stay comfortable despite the rundown condition. Luxurious it isn't
Stayed 14 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Overbooked!
We didn’t actually stay here as it was overbooked! We only found this out when we arrived, even though they had made a reservation elsewhere some days beforehand. There was no one from reception to discuss it with us. A poor lady from security had been left to carry the can of discussing the issue. I believe a number of other people had been left in a similar predicament. The alternative accommodation was significantly cheaper and there was no explanation of how to reclaim the difference between the two. On contacting hotels.com they swiftly resolved this, but feel that Divi’s handling of their overbooking error was poor. It is a great location on the edge of Holetown, so you can get to all the bars & restaurants. However, I’d be very reluctant to consider staying there again given the overbooking debate. Although I would highly commend hotels.com for the swift resolution of the cost difference.
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveler

Stayed 15 nights in Feb 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Property is rather run down and in need of renovations. There is potential to make it a lovely resort as the rooms are spacious. The staff are kind and helpful. The beds are comfortable. The kitchen is well equipped.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s only good feature is its front line location and close to holetown
Stayed 8 nights in Feb 2019

6/10 Okay

Verified traveler

Stayed 7 nights in Feb 2019

2/10 Terrible

Verified traveler

they didnt have a room for me!!!!! refund me!!!! this is criminal
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
This place is in a beautiful spot on the ocean front (although it's not really a lie-on-the-beach spot). The property is a little run down and there's no amenities - it's more a self-service apartment than hotel, which is great if that's what you're looking for. Great basic accommodation in close walking distance to beachfront bars and some restaurants/cafes. And the bed was one of the comfiest I've slept in a while.
Stayed 6 nights in Feb 2019

4/10 Poor

Nikki, NYC

Disliked: Cleanliness, property conditions & facilities
The only thing I liked was the location. The property looks nothing like the website. Everything is outdated and there was no hot water to shower with. Towels and the only curtain (that was in the bedroom) were old and stained. I could barely open the doors to the balcony. They website shows a hot tub but when I asked I was told they got rid of that years ago. This place isn’t a resort it more like apartments. It’s nothing even close to Divi Southwinds. I wouldn’t go back.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired grubby hotel in need of rennovations. Jacuzzi in room not working Room dirty, shower and bathroom disgusting
Stayed 10 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for less than 24 hours before checking out. There were no towels, the tap in the bathroom wouldn’t turn off, there was no hot water, the toilet didn’t flush, there was a smell of sewage outside the front door, the air-con was on 16 degrees with no remote control to turn off and there was no doona/rug on the bed so we were freezing all night. We request a refund for the 3 nights we didn’t stay there. Will reluctantly pay for the 1 night we stayed.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Amenities are outdated. Lovely location, clean andwell maintained.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Stayed 7 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water all week. I had to use facility at the hotel next door. The hob JD only one ring to cook. The other ring was missing
Stayed 7 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Fab Location. The rooms are large, clean and functional. The property is a little tired, but tge location is 5 star.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were right on the ocean and the sunsets were beautiful. It was a 2 star at best. The exception was the very friendly and helpful security person named Angela.
Stayed 14 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Expedia are our “go to” holiday provider/agent. We’ve been loyal customers of yours for over 10 years now, spending thousands with you and your partner organisations. We regularly recommend you to our family, friends and colleagues as we regularly receive exceptional service. However, surprisingly for us, our experience at Divi Heritage did not live up to previous experiences of holidaying with you. Given the images and write up in the advert we were seriously let down by the accommodation. Had we known the condition of the room we would never have booked this hotel and would not recommend anyone to stay there. Sadly, there were no towels in the room - I had to ask for them *and* when we returned after our evening out they had not been delivered. We had none. Cupboard doors were missing. Then fridge was damaged and rusting. The bathrm taps fell away from the wall when turned on. The hot tub was dirty, tap didn’t work. There were large gaps all around the doors and windows allowing mosquitos in and the shutters were not closeable - we had to put bedsheets up at the doors and windows to try to help and keep the air con on coldest setting. There was only 1 tiny lumpy pillow each and no additional blankets. Handles were missing on cupboards. Lamp shade missing and light bulbs blown. Safe battery so low it didn’t work. This was the worst experience we have had booking a hotel with you and feel strongly that the hotel was misrepresented ruining our NYE experience.
Stayed 1 night in Dec 2018

8/10 Good

Richard, Canada

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a quiet and close to a good beach. The staff are helpful. Don’t expect too much with amenities. The rooms are spacious but have limited furnishings and appliances are showing signs of age, but overall we liked its location and will return.
Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveler

Stayed 10 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water the entire stay and there was no action to the continued complaints. Property very run down, showers and bathtubs filthy, rusty, cracked toilet seats, doors that don't close, two thin little pillows on a king bed, stained upholstery, filthy kitchen without the majority of the things that were meant to be there according to the list of items posted on the fridge.....you get the picture. Great location but more like a hostel than a hotel. Definitely not a resort.
Stayed 9 nights in Dec 2018