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Holten Vacation Packages

The hotel smells bad so the staff constantly sprays this air freshener around that smells like bug spray..the towels r frayed and have holes in them..my single room was very small and so was the shower..there is a big hole by the front steps that is dangerous..8 steps to get into the hotel..the breakfast was OK.

When we arrived, there was a light out in our room. It was fixed the next day but I really could have used it at night as it was the hallway light in front of the closet. The guest services person took an order for room service for the second morning as we had to leave before the breakfast opened. Instead of a blueberry muffin, I received blueberry pancakes. Instead of a small mango/yogurt parfait, I received a dish of some kind of yogurt and a dish of mangos. Needless to say, I did not eat breakfast. The best thing about the hotel was the location. We have stayed in and loved other Mandarin Orientals. This was not up to their standards.

Customer service was outstanding. The clerks were extremely nice, helpful and professional. But the hotel needs a little maintenance.

Really nice hotel in a great area. The breakfast is well worth booking and the bar is a great place for a drink at night.

Clean and comfortable hotel with very welcoming and helpful staff. Great location, near museums, restaurants and the beautiful park. I would recommend and may visit again.

Location is great but the property is old and a bit run down.