The staff was amazing, however our room was defiantly not what we had expected. The bathtub and big paint chips, one of the railings in the bathtub was broke, the shower curtain had not looked like it had been cleaned. The floors throughout hadn't looked they had been cleaned, dead bugs smashed in, dirt build up in the corners, the socket by the sink was loose and had a hard time getting my blower dryer to come on, which I am glad I brought mine as the room did not include one. My youngest daughter found hair in her bed. Was really expecting a lot nicer rooms, but for the price I guess it is what is to be expected.