2/10 Terrible
Hayley
Traveled with group
Feb 28, 2025
Disliked: Cleanliness, property conditions & facilities
If I could give zero stars, I would. The rooms at the Aston at the Waikiki Banyan were nothing like the photos — extremely outdated, filthy, and full of mildew. The beds were unbearably uncomfortable, and the second room we were offered (thanks to Jonathan at the front desk, the only saving grace of this place) had bugs crawling everywhere. Jonathan did everything he could to help us despite what he was working with, and we have nothing but good things to say about him — but no amount of effort could make up for how unacceptable the rooms were.
We had no choice but to stay one night since we arrived late, but immediately cancelled the rest of our stay the next morning. While we appreciate the refund for the remaining nights, we feel a full refund would have been more than fair given how far off the rooms were from what we booked. This was meant to be a special 30th birthday trip, and this hotel was a huge disappointment. Do yourself a favour and book somewhere else.
Hayley
Stayed 5 nights in Feb 2025