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Hyatt Regency Waikiki Beach Resort & Spa

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Regency Waikiki Beach Resort & Spa

On the beach, beach towels
Exterior
Lobby
Couples treatment rooms, sauna, body treatments, aromatherapy
On the beach, beach towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pet friendly
  • Spa
  • Pool
  • Gym
  • Breakfast available

Explore the area

Map
2424 Kalakaua Ave, Honolulu, HI, 96815
  • Waikiki Beach
    ‪1 min walk‬
  • Kuhio Beach Park
    ‪3 min walk‬
  • International Market Place
    ‪6 min walk‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (with Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (with Roll-in Shower)

  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

65-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Ocean View

65-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite, 1 King Bed with Sofa bed, Ocean View

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse (Suite)

Penthouse (Suite) | Premium bedding, in-room safe, desk, laptop workspace

Penthouse (Suite)

  • 1435 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Diamond Head)

65-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Diamond Head)

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed (Waikiki View)

  • 475 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Oceanfront

  • 435 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (Waikiki)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (Waikiki)

  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View

  • 435 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (with Roll-in Shower)

  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Oceanfront

  • 435 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Waikiki View)

  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Oceanfront (Diamond Head)

Room, 1 King Bed, Oceanfront (Diamond Head) | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Oceanfront (Diamond Head)

  • 435 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Diamond Head)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Oceanfront (Diamond Head)

  • 435 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View (High Floor, Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View (High Floor, Waikiki View)

  • 385 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View

  • 435 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (High Floor)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (High Floor)

  • 435 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (High Floor, Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (High Floor, Waikiki View)

  • 400 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (High Floor)

  • 435 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

65-inch flat-screen TV with cable channels, TV, iPod dock

Suite, 1 Bedroom, Oceanfront

  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Waikiki View)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Waikiki View)

  • 950 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hyatt Regency Waikiki Beach Resort & Spa

Honolulu resort connected to a shopping center, steps from Waikiki Beach
Catch some rays at the beach or spend the day relaxing at Hyatt Regency Waikiki Beach Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hyatt Regency Waikiki Beach Resort & Spa offers 1230 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to lanais. Beds feature premium bedding. 65-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Na Ho'ola Spa has 16 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Hyatt Regency Waikiki Beach Resort & Spa features an outdoor pool and a spa tub. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and 9 meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This beach resort also offers a 24-hour fitness center, a sauna, and spa services. Parking is available onsite for a surcharge.

Hyatt Regency Waikiki Beach Resort & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Shor Restaurant - Overlooking the ocean, this buffet restaurant specializes in American cuisine and serves breakfast and light fare.
Kai Coffee - Onsite coffee shop. Open daily.
Tucker & Bevvy - This café serves breakfast, lunch, and light fare. Open daily.
The Buffet at Hyatt - This buffet restaurant overlooks the ocean. Open daily.
SWIM - This poolside restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 60 per night; includes in/out privileges)
  • Covered valet parking on site (USD 70 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 42.99 to 42.99 for adults and USD 21.49 to 42.99 for children
  • 2 coffee shops/cafes
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Kai Coffee
  • Shor Restaurant
  • SWIM
  • The Buffet at Hyatt
  • Tucker & Bevvy

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Spa tub

Family friendly

  • Children's games
  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (10,000 square feet of space)

Outdoors

  • Beach towels
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 40 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 57.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 42.99 to 42.99 for adults, and USD 21.49 to 42.99 for children
  • Covered self parking fee: USD 60 per night (in/out privileges)
  • Covered valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - GE-046-203-2896-01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's TAT number is TA-020-671-2832-01.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 7:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hyatt Regency Waikiki Beach
Hyatt Regency Waikiki Beach Resort
Hyatt Waikiki Beach
Hyatt Waikiki Beach Resort
Resort Waikiki Beach
Waikiki Beach Hyatt
Waikiki Beach Hyatt Regency
Waikiki Beach Resort
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Honolulu
Hyatt Regency Waikiki Resort Spa
Hyatt Honolulu
Hyatt Regency Waikiki Beach Resort & Spa Hawaii/Honolulu
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Waikiki Beach Resort Spa
Hyatt Regency Waikiki & Spa
Hyatt Regency Waikiki Beach Resort Spa
Hyatt Regency Waikiki Beach Resort & Spa Resort

Hyatt Regency Waikiki Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2304 out of 3830 reviews" "
Rating 8 - Good. 916 out of 3830 reviews" "
Rating 6 - Okay. 354 out of 3830 reviews" "
Rating 4 - Poor. 136 out of 3830 reviews" "
Rating 2 - Terrible. 120 out of 3830 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2024

2/10 Terrible

Trisha

Stayed 1 night in Oct 2024

8/10 Good

Louis

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Barry

Stayed 4 nights in Sep 2024

10/10 Excellent

Alejandro

Stayed 2 nights in Oct 2024

10/10 Excellent

viridiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Oct 2024

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt Regency
Great hotel in centralized location. Lots of shops and restaurants. Cross the street and you are on the beach. Lots of tours to choose from whle your stay.
Stayed 7 nights in Oct 2024

10/10 Excellent

Brenda Michelle

Stayed 3 nights in Sep 2024

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Loved the hotel and love that there was a bidet. They gave complimentary water bottles and eco bag which is so cute!
The view from my balcony!
Stayed 1 night in Oct 2024

4/10 Poor

Gary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Oct 2024

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
💛
Stayed 6 nights in Oct 2024

10/10 Excellent

Heyward, Villa Rica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open air atrium.
Stayed 6 nights in Oct 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th stay at the Hyatt Regency Waikiki and my wife and I have enjoyed all of our stays here. Great location, great staff and given it's design, there was many options for great views of Waikiki. Yes, many of the rooms are showing their age but it appears they are slowly being remodeled. We would like to thank all the staff including the front desk, housekeeping and at the Regency Lounge. Jaimie who helped us check in was very helpful and kind. At the Regency Lounge, we had appreciated the whole team's professionalism and service, including: Neil, Mark, Cris, Kealoha, Conner, Tiffany, Emiko and Yuki. You all made our trip wonderful and we look forward to coming back. Globalist benefits were recognized and we were upgraded to a high floor, ocean front room, club access, and more. We had two minor hiccups that were not the hotels fault but they did address immediately (thank you Security team). Valet parking was smooth but pricey and the team up front were fast, friendly and helpful (thank you Frank). We will be returning and always looking forward to our trip here.
Stayed 1 night in Oct 2024

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Ikina

Stayed 5 nights in Sep 2024

8/10 Good

Craig

This hotel has a wonderful location and beautiful views. The hotel itself is ok, but definitely showing its age. Peeling wallpaper, worn looking carpet, jerky elevators, archaic parking structure. The staff is very pleasant, and the room is comfortable, but it all feels very old. Time for a refresh.
Stayed 3 nights in Oct 2024

10/10 Excellent

NETORA CHINIQUE, MESQUITE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing . The front staff (James) was awesome. Excellent location. Beach was nice. Weather was great. No complaints!
Stayed 7 nights in Oct 2024

8/10 Good

Omar Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Parking was terrible, everything else was great. However, the rooms do feel pretty old for the price you're paying. Unfortunately for us, during our stay there was a huge construction project happening next door, so we wouldn't get any quiet in the morning, waking up really early
Stayed 7 nights in Aug 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel, great classes offered - ukulele lessons, lei making, bracelet making, etc - fun and educational.

6/10 Okay

Angela

Stayed 5 nights in Sep 2024

10/10 Excellent

Rossanne Lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large, bed was comfortable, nice amenities. loved the use of chairs and towels. Umbrella rental was very close. The location is great, across from the beach, close walking to shops and nice restaurants and close to the park. Best location in Waikiki.
Stayed 7 nights in Oct 2024

4/10 Poor

Alexander

Traveled with partner
Liked: Cleanliness, staff & service
Our stay at the Hyatt regency in Waikīkī was just about a total nightmare. For 4 days out of the 8 nights we spent at the hotel, we were awoken by a group of the Hyatt hotel employees protesting outside at 7AM on the dot with drums and megaphones. Even though we were on the 7th floor, we could still hear them loud and clear through the sliding glass door to the balcony. There was also another morning when we were awoken by drilling/ construction noises at 8AM from what sounded like the room directly above ours. There is also a restaurant/bar across the street with open walls that blasts loud music until 2AM each morning that also easily comes into the room making it hard to relax/sleep at night. To top it off, one would expect a 4-Star hotel to have their rooms in top condition but our room had clear wallpaper patches, uneven ceiling paint and even what appeared to be some water damage on the wall corner near the air conditioner vent. Overall this felt more like a 2-Star hotel at times and I was highly disappointed by my experience here.
Stayed 8 nights in Oct 2024

6/10 Okay

Andrea

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed our stay this week in Hawaii with our family. We enjoyed the local eateries and walkable entertainment centers. However, our check in experience was not very pleasant as the lady helping us was rude and talked over us whenever we had a question. It’s as though she may get the question asked often or was just irritated that we didn’t just provide our credit card, accept keys and leave her alone. So that was very unpleasant. Also, the parking is absolutely ridiculous. For us, who traveled with a family of 5 and 2 extra family members- 7 of us total- we rented a car to get around and explore around the island. We rented a full size SUV which was very hard to utilize parking structures because of the height, but to charge your guests a daily parking fee of $50 each night was just completely atrocious. And valet was $70 / they had the first 5 floors and the rest was shared between guests and public parking. We even had to park offsite and the market place one night. Parking should be included for hotel guests in my opinion and if it’s not, the price shouldn’t be more than what it costs to fill up a tank of gas for a week. Moving on, the hotel grounds were nice and maintained, the rooms were spacious but outdated a bit (especially the showers) but nothing we couldn’t get passed. Our hotel room faced the downtown area and sunset (beautiful) so we were satisfied. Overall our stay was good and comfy.
Stayed 5 nights in Oct 2024

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was across from the beach, which was great. However, it was in a busy area so if you are looking for seclusion take that into account. Check in was easy, except the website only mentions the $49 a night resort fee. On top of that, there is a $50 a day incidental charge which we were not prepped for. . Uber was able to get to us with ease. We did have issues with delivery for food and had to go down multiple times. The room we were in needed some upgrades for the cost- paint was worn, spots around the room, water spots in the bathroom ceiling. Was definitely shocked to see a Hyatt property in that condition. The property was upkept and the shops were good. Staff was friendly for those we encountered. We enjoyed the Luau dinner offered.
Stayed 4 nights in Oct 2024