The hotel isn't perfect, but it was perfect for us. It's a little on the older side so everything is outdated but you're in Hawaii for Hawaii, not the hotel room. The pool area WAS renovated so I'd imagine they are working their way up to the rooms. Also, the have a bunch of things you can borrow in the pool area( beach umbrella , beach chairs, etc)The reason for such a high rating is because the staff was top notch, extremely helpful and attentive. Not once did one of our requests meet resistance. ALSO, the hotel is in a perfect location. Literally 1 minute from Waikiki Beach and the " main strip". Close enough to everything that nothing is far but far enough to not be drowned by noise. It was also a few blocks(5 min walk) from the international market place which offers an insane amount of shopping and food. This was our second trip to Hawaii and rest assured our third will be at this hotel once again!