8/10 Good
Michelle
Traveled with partner
Dec 23, 2024
Liked: Amenities, property conditions & facilities
While I truly appreciated the location and the convenience of being close to both great food and the beach, there were a couple of issues that impacted my experience.
Upon checking in, I was surprised by the lack of warmth and friendliness from the staff. Unlike my experiences at the other two hotels I stayed at in Hawaii, the staff member at check-in seemed distant and impatient, despite me not having any questions or concerns at that moment. A welcoming attitude would have been much appreciated.
Additionally, I discovered a dark red spot on the bedsheet. While it appeared to have been washed, the stain was still noticeable and made me feel uncomfortable. By the time I noticed it, I was too tired to contact room service, but I felt it was an issue worth noting.
On a positive note, the staff during checkout was incredibly friendly, and I also appreciated the bellman’s assistance with luggage storage. Their kindness and helpfulness made up for some of the earlier experience.
Michelle
Stayed 2 nights in Dec 2024