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Best Western Gatwick Skylane Hotel

3.0 star property

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Photo gallery for Best Western Gatwick Skylane Hotel

Bar (on property)
Standard Room, Multiple Beds, Non Smoking | Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi
Property entrance
Reception
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Laundry
  • Breakfast available

Explore the area

Map
34 Bonehurst Road, Horley, England, RH6 8QF
  • East Surrey Hospital
    ‪5 min drive‬
  • Manor Royal Business Park
    ‪6 min drive‬
  • Gatwick Aviation Museum
    ‪8 min drive‬
  • London (LGW-Gatwick)
    ‪11 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking

Shower, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking

  • 150 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Standard Room, Multiple Beds, Non Smoking

  • 150 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • 150 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Travelodge Gatwick Airport Central

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
3.6 out of 5, Good, (328)
The price is $86
per night
$103 total
includes taxes & fees
Mar 8 - Mar 9
Travelodge Gatwick Airport Central

About this property

Best Western Gatwick Skylane Hotel

3-star Horley hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.
Best Western Gatwick Skylane Hotel offers 73 accommodations with safes and coffee/tea makers. Flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Horley hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3-star property.

A computer station is located on site and wired and wireless Internet access is complimentary. This Horley hotel also offers concierge services, dry cleaning/laundry services, and 24-hour room service. For a surcharge, an airport shuttle during limited hours is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Gatwick Skylane Hotel is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Watershed Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, French, Hindi, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Free self parking on site
  • Extended parking on site (GBP 8 per day)
  • Limited onsite parking

Food and drink

  • Daily English breakfast available 6:30 AM to 9:30 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Watershed Restaurant

Family friendly

  • Free crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space

Accessibility

  • Elevator

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 8.50 per person
  • Airport shuttle fee: GBP 3 per person (one-way)
  • Airport shuttle fee per child: GBP 3 (one-way)
  • Extended parking fee: GBP 8.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Days Gatwick
Days Gatwick Hotel
Days Hotel Gatwick
Gatwick Days Hotel
Hotel Days Gatwick
Best Western Gatwick Skylane Hotel Horley
Best Western Gatwick Skylane Hotel
Best Western Gatwick Skylane Horley
Best Western Gatwick Skylane
Gatwick Skylane Hotel Horley
Best Western Gatwick Skylane Hotel Hotel
Best Western Gatwick Skylane Hotel Horley
Best Western Gatwick Skylane Hotel Hotel Horley

Best Western Gatwick Skylane Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 148 out of 862 reviews
Rating 8 - Good. 353 out of 862 reviews
Rating 6 - Okay. 197 out of 862 reviews
Rating 4 - Poor. 108 out of 862 reviews
Rating 2 - Terrible. 56 out of 862 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Amenities
When we arrived the hotel was closed and we had to find somewhere else!
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived late and had to move rooms because of a dozen large bugs in one of the beds. The second room appeared to be fine. We checked the double bed for my 6ft 16 year old and I relaxed by having a bath. By the time I was out of the bath, he was asleep and I discovered different small bed bugs / flee like animals. By this time it was too late to move again, my son asleep and I was exhausted after driving with an early flight next day. Next morning no one was there to talk to. Terrible, didn’t sleep
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service
Beddings had stains and there were insects in bathroom
Stayed 1 night in Jul 2021

8/10 Good

Jan

Stayed 1 night in Jul 2021

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Mrs L

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great for an overnight stop
Room was basic but clean. Bed was really comfortable, pillows were especially comfy. Shower was great, towels pure white. TV was digital so lots to choose from.
Stayed 1 night in Jun 2021

10/10 Excellent

Andy

Stayed 2 nights in Jun 2021

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness, room comfort
Run down hotel
Due to Covid there was no restaurant or even breakfast services. Hotel seemed run down
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Stayed 2 nights in May 2021

2/10 Terrible

Brian

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, although only experienced room and reception as bar/restaurant was closed due to Covid restrictions I'm assuming. Evening meal was room service only, but was delicious and well presented. Breakfast however was delivered the night before in a small carrier bag, consisting of a yoghurt, 2 x chocolate muffins, an apple and a Capri Sun (but no fridge to put any of it in).
Stayed 1 night in May 2021

8/10 Good

Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience,staff friendly and value for money.
Stayed 1 night in Apr 2021

4/10 Poor

Roger

Disliked: Staff & service
2 night stay near Gatwick Airport
Initial impression was of a very dilapidated hotel. The car park surface was badly broken up in many places. The atmosphere felt dreary, mainly due to the fact there only seemed to be 1 or 2 guests. Reception was unmanned except for arrival, a telephone number was shown on reception for emergencies. No instructions available to switch on bathroom towel tail heater. Shower was like standing under a waterfall, it had a very poor shower head. No hot breakfast available. This may have been a better place prior to Covid when there would have been more guests
Stayed 2 nights in Apr 2021

4/10 Poor

GARY

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skylane hotel.
Very basic rooms with no upto date conveniences. looks very tired and in need of updating throughout.
Stayed 2 nights in Mar 2021

2/10 Terrible

hollie

Disliked: Staff & service, property conditions & facilities, room comfort
Will not be staying again!
Confusion over what date it was at check-in, thinking we booked for the day after but we didn't. Room is very basic, one flat pillow each, aircon is locked on and very very noisey. Can hear everything others get up to in their bathroom, including whatever they are doing in the loo! Water pipes going over or around the room very loud and make a vibrating noise everytime someone uses water in another room. Left as soon as we woke up after an uncomfortable night on a very hard matress. Whole place needs a fresh update and need for more covid measures other than a bottle of hand gel at reception.
Stayed 1 night in Sep 2020

2/10 Terrible

Oscar

Business traveler
Disliked: Property conditions & facilities, room comfort
Room smelled bad was very noisy shower was cold, did not sleep here I left and went to the premier inn 2 minutes down the road cheaper and much nicer!
Stayed 2 nights in Sep 2020

4/10 Poor

Jamie

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Weird
At check in I got told if I wouldn’t mind being put in a room without a tv which obviously isn’t an option. Then got told they have no double rooms available even tho that’s the type of room I booked so ended up in a triple room with three single beds. Also I choose the option to add breakfast for £8 which turned out to be a grab and go breakfast, for £8 I don’t think so!!!
Stayed 1 night in Sep 2020

4/10 Poor

Iain

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
unimpressed
Having unpacked, I then had to change rooms as there was no TV remote - also no hot water in the shower - not very impressed
Stayed 1 night in Aug 2020

2/10 Terrible

Ollie, London Gatwick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air con in two different rooms Shower terrible Sink was about to come off the wall No one in any uniform Would not recommend at all
Stayed 1 night in Aug 2020

4/10 Poor

Marie

Disliked: Cleanliness, staff & service
Not a good experience
Said the price included breakfast but when we arrived was told it would only be a cold breakfast. The manager on Friday night did not supplies any thing and rang at 8am in the morning to see if we wanted anything ... we declined because the night before we stayed under my partner name Johnson and when we got back to the hotel at 10pm that night was 2 white plastic bags on the door handle ..inside was a yogurts one each apples and a carton of juice in cherry and a peice of cake..the apples were soft and two of us both dont like cherry flavoured..there was no spoon to eat the yogurt included.. i had no milk carton for a hot drink in my room so had to go to the garage to get milk to have a drink and only paper cups. I gave the items back (breakfast) to the manager in the morning said the item were warm and had no spoon to eat the yogurt anyway.. he offered to give a spoon i i declined because i like my yogurts cold from the fridge not left over night in my room. I was very disappointed the room was ok.. but the hallways were dirty and the large mirror in the hallway was so dusty and the carpets and smelled .. no change of towels or bed making service in fact no service at all .
Stayed 1 night in Jul 2020

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor cleanliness and service
Supposed to include a cooked breakfast, when we checked in the receptionist said the restaurant was closed and said he would leave a cold option outside our room, when we got back to the hotel after our night out we found two small bags hanging from the room door handle, in the bag was a yogurt with no spoon and no way of keeping chilled until the morning, there was some cake an apple and a small carton of drink, I don't eat cake for breakfast! Also while out on our night out I got a phone call around 10:00pm asking what time we would be back as the main door may be locked!! This is supposed to be an Airport Hotel! The room itself had hairs everywhere from a previous occupant, clearly there Covid-19 cleaning measures are way below standard, I advise caution for any future guests
Stayed 1 night in Jul 2020

8/10 Good

robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

8/10 Good

Abby

Traveled with family
Disliked: Property conditions & facilities
The hotel staff even after we had told them we were aware of checkout time and had put a sign on the door. Continued to knock multiple times and this was until 9 am. Check out time wasn’t until 11am, 2 hours away.
Stayed 1 night in Mar 2020

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
poor WiFi (you won't be able to get any work done if you're dependent on the WiFi), incorrect room booking, pointless shower... bathroom smells of overflowing sweage. customer service not a strength... so poor I've lost the will to try engaging in any more discussions... had a future stay booked and as I checked in manager was on the phone to another guest examining there was no issue with the WiFi (more on that later). ive been up since 5am, spent most of the day rolling in mud.... all I wanted was to freshen up and get some sleep. checked in, got to my room, headed straight for the bathroom... took ages for hot water to kick in. freshened up, about to jump onto the bed (the mattress felt like it had seen better days) and realised there were two single beds.... I had booked a room with a double. notified the manager of the issue.... he said I'd already used the room so couldn't do anything. After a bit of a discussion said he'd look into what he can do. called me up later and told me that no one was around now to make up a room for me so he couldn't switch me over. I looked online... 6 rooms with a double bed still available for booking. made a trip back down to reception... a new gentleman was starting his shift... gave me a different, more transparent reason "you've used the room, no staff about to redo the room you're in, if we move you now we've effectively lost a room
Stayed 1 night in Mar 2020