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Russ Hill Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Russ Hill Hotel

Interior
View from property
Family Room | In-room safe, desk, iron/ironing board, rollaway beds
Lounge
Breakfast, lunch and dinner served

Reviews

5.8 out of 10

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet friendly

Explore the area

Map
Charlwood, Gatwick, Horley, England, RH6 0EL
  • Gatwick Aviation Museum
    4 min drive
  • Crawley Town Hall
    14 min drive
  • Manor Royal Business Park
    16 min drive
  • London (LGW-Gatwick)
    17 min drive

Room options

View all photos for Twin Room

Twin Room | In-room safe, desk, iron/ironing board, rollaway beds

Twin Room

  • 135 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | In-room safe, desk, iron/ironing board, rollaway beds

Family Room

  • 228 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room

Double Room | In-room safe, desk, iron/ironing board, rollaway beds

Double Room

  • 135 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | In-room safe, desk, iron/ironing board, rollaway beds

Single Room

  • 79 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Russ Hill Hotel

Horley hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk, and a garden are onsite. Housekeeping is available once per stay.
Russ Hill Hotel offers 190 accommodations with safes and coffee/tea makers. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided once per stay.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Mediterranean hotel also offers a garden, a fireplace in the lobby, and room service (during limited hours). Onsite parking is available (surcharge).

Russ Hill Hotel is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Ruspers Restaurant - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Garden Lounge Bar - This bistro serves lunch and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 7 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 5 per day)

Food and drink

  • Daily English breakfast available 7:00 AM to 9:30 AM for a fee: GBP 10.50 for adults and GBP 5.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Ruspers Restaurant
  • The Garden Lounge Bar

Things to do

  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 10.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10.50 for adults and GBP 5.25 for children
  • Fee for in-room wireless internet: GBP 7 per 24-hour period (rates may vary)
  • Self parking fee: GBP 5 per day
  • Pet fee: GBP 10 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Russ Hill Horley
Russ Hill Hotel Horley
Hotel Russ Hill
Russ Hill Hotel Hotel
Russ Hill Hotel Horley
Russ Hill Hotel Hotel Horley

Russ Hill Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 107 out of 1038 reviews" "
Rating 8 - Good. 244 out of 1038 reviews" "
Rating 6 - Okay. 282 out of 1038 reviews" "
Rating 4 - Poor. 215 out of 1038 reviews" "
Rating 2 - Terrible. 190 out of 1038 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Nova

Disliked: Room comfort
Needs improvement
Definitely not recommend for more than 1 night due to noise from planes in & out of Gatwick. Booked as had flight from Gatwick 2 days later. Stayed for 2 nights and room was not cleaned on morning after check-in. Carpet in hallways dated. Breakfast quality, poor for price….sausages dried out.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kalyan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for small family
Family Room is very spacious, clean and nice
Stayed 1 night in Aug 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance foyer classic timbered decor comfortable and very clean. Reception and service staff friendly and professional
Stayed 1 night in Aug 2024

4/10 Poor

chris

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There were lots of little bugs on two of the beds and the hotel was quiet tired looking
Stayed 1 night in Aug 2024

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, room comfort
Excellent value for money with kind helpful staff
We enjoyed our stay. The staff we met were really friendly. They were all very polite and helpful. Our room was small but adequate. The bathroom was great with a fantastic double size shower. Lots of hot water and nice towels. It was a little diamond in the rough. We would definitely recommend and have already booked to stay again next week.
Stayed 2 nights in Aug 2024

4/10 Poor

Sergiu

Traveled with family
Good price, but no free WiFi or shuttle to airport
I called the hotel from the airport 5 times in 30 mins, every time phone was either not picked up, or picked up and hanged up right away. When I got at the hotel, the free WiFi advertised on the website, was not free.
Stayed 1 night in Aug 2024

8/10 Good

Eyitope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The highlight of my stay was the amazing 3 course buffet dinner for £12.50. Nice location, lots of comfortable common areas, large beautiful garden, Clean rooms, nice location for Gatwick airport. Negatives were dirty general toilet near the reception and about £10 per day additional for WIFI access in rooms but free WIFI in communal areas.
Stayed 1 night in Aug 2024

8/10 Good

grahame

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good quality accommodation ,But our room had no opening window only a sky light The TV Was inoperative, Tried ever remote button menus etc to no-avail.
Stayed 1 night in Aug 2024

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our bedroom could have been a little bit larger
Stayed 1 night in Jul 2024

10/10 Excellent

MOHAMMED

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating even tho we had arrived at 3am as we had a cancelled flight from Manchester so had to drive to Gatwick for an alternative
Stayed 1 night in Jul 2024

8/10 Good

Paula

Traveled with partner
Liked: Staff & service, amenities
The property and facilities were good, with plenty of easy parking. Food & drink reasonably priced. Staff were very friendly. HOWEVER - We had booked a double room and were given a twin, this didn't bother us too much as we were only staying 1 night. The room was hot but we had a fan. My husband fell sleep about 10.15pm and I was sat on the bed with just a towel over me watching tv when I heard a key in the door and a foreign guy (Scandinavian looking) popped his head round the door, saw me sat on the bed with just a towel over me and said 'oowww sorry, sorry, sorry' and swiftly disappeared. We were both tired so propped a chair against the door but didn't really relax until midnight when we knew check-in was over. When we went down to breakfast the next morning they didn't have our room down for breakfast. We explained what had happened during the night and the waiter went off to reception to check we had paid for breakfast and on his return explained there had been a mix-up with the rooms and we had been given the key to the wrong room at check-in. When mentioning it to reception they apologised and were going to make a note to switch our room but we said we were only staying 1 night, it was more of a security issue that 2 keys had been given out to the same room and in a case of a fire they would not have been able to account for everyone safely and our experience could've been a more terrifying experience for an older couple for family with youn children.
Stayed 1 night in Jul 2024

4/10 Poor

Claire

Traveled with family
Disliked: Property conditions & facilities, room comfort
Poor experience
When we checked in it was late 11pm they gave us our room key we went to our room opened the door and there was already a couple in the room who were in bed and very shocked when we opened the door, gave them a fright!! We then had to go back to the reception to ask for another room we were given one it was a hot night the room didn’t have a window!!
Stayed 1 night in Jul 2024

8/10 Good

Mark

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Worth the money. Nice building
Stayed 1 night in Jul 2024

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This property was very hot and because we had to have the windows open it was very noisy too. It was very clean, and staff friendly, breakfast was adequate but I would not purchase it again. It is very tired and could do with redecorating as all a bit drab.
Stayed 1 night in Jul 2024

4/10 Poor

tim

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Terrible
Huge hotel, checked in and got my keys no problem but upon finding my small room, I discovered it had NO windows!!!!! When I spoke with the receptionist no manager available and was informed if I wanted a window should have booked an executive room !!! So said for clarity in this hotel you actually charge extra for a window?? Yes sir !! I am not sure about the legality of the as I am sure you must have a point of escape?? So it is a very expensive Prison Cell
Stayed 1 night in Jul 2024

8/10 Good

Hamish

Stayed 1 night in Jul 2024

10/10 Excellent

robin

Traveled with partner
Disliked: Property conditions & facilities
Old end dated property in need of modernisation But if your on a budget you can’t complain
Stayed 1 night in Jul 2024

6/10 Okay

Greg

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Solid airport stay
Solid airport stay - a bit of a factory approach but all good
Stayed 1 night in Jun 2024

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Tyler

Stayed 1 night in Jul 2024

4/10 Poor

Csaba

Traveled with group
Liked: Cleanliness, staff & service
Staff friendly on the otherhand no free wifi in the rooms
Stayed 1 night in Jul 2024

2/10 Terrible

jacob

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
Hotel wasn’t too bad. Bad signal On phone for internet’
Stayed 1 night in Oct 2020