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Hortolandia Vacation Packages

Staff service bad

Great place to stay

Beautiful property in a great location, but the check-in process and management issues were extremely frustrating. The building itself is stunning, with great amenities including a gym, convenience shop with snacks/essentials and the apartments are well-equipped with kitchens and washer/dryer combos. The location is also excellent, with plenty of grocery stores, restaurants, and food options nearby. Unfortunately, the check-in experience was a complete disaster. It took roughly an hour and a half of going back and forth with the property management company before we could access our units. The door codes provided initially didn’t work, and when I finally entered my assigned unit, it was still under maintenance. I then had to wait another 40 minutes to be moved to a different unit. The Wi-Fi also did not work for the entire stay. After reporting it, I was simply told to unplug and restart the router, which did not resolve the issue, leaving me dependent on roaming data throughout my stay. Even more concerning, other members of our party experienced the same lengthy check-in process later that evening and were actually given the access code to one of my 2 units, which was already occupied. This raised serious concerns about security and the safety of our belongings. Overall, the property itself is beautiful and exceptionally well located, but the poor communication, complicated check-in process, unreliable access system, and security concerns significantly detracted from