I called the hotel direct and asked for the 2 rooms to be on the bottom floor, when we got there they only gave us one, because when I called they thought I only rented one, that was the excuse they gave anyway. We had to take a room upstairs and away from the other couple with us, my husband does not do stairs very well, because of health reason, but he did it anyway. Our room had 2 light bulbs out. The tub was very slippery like they didn't rinse out what they cleaned it with. I almost fell in there. The drain ran slow, so you had to take a shower in ankle deep water. Not enough towels. The central air unit face cover was almost off. My husband put it back on right. The other couples room, the hot water was slow to warm up. It was a handicapped room with was not asked for. The should ask you if you would mind this before it's offered to you. [...]