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Arsma Hotel

4.0 star property

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Interior
Front of property - evening/night
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Dining

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
970 No.68 Bo-ai Street, Hualien City, Hualien County, 970
  • Hualien Dongdamen Night Market
    ‪4 min walk‬
  • Hualien Cultural Creative Industries Park
    ‪5 min walk‬
  • Pine Garden
    ‪1 min drive‬
  • Hualien (HUN)
    ‪14 min drive‬

Room options

View all photos for Arsma Suite

Arsma Suite | Premium bedding, minibar, in-room safe, desk

Arsma Suite

  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Elite Quadruple Room

Elite Quadruple Room | Premium bedding, minibar, in-room safe, desk

Elite Quadruple Room

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Twin Room, Indoor atrium view

Premium bedding, minibar, in-room safe, desk

Superior Twin Room, Indoor atrium view

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Quadruple Room, Shower Only

Standard Quadruple Room, Shower Only | Premium bedding, minibar, in-room safe, desk

Standard Quadruple Room, Shower Only

  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, Ocean View

Superior Double Room, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Double Room, Ocean View

  • 279 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room, Bathtub Only

Standard Quadruple Room, Bathtub Only | Premium bedding, minibar, in-room safe, desk

Standard Quadruple Room, Bathtub Only

  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • 279 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • 279 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Arsma Hotel

4-star hotel in Hualien City Centre
A restaurant, a fitness center, and a conference center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center.
Arsma Hotel offers 126 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. This Hualien City hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Arsma Hotel features a fitness center and complimentary bicycles. The hotel offers a restaurant and a coffee shop/cafe. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers a vending machine, an arcade/game room, and karaoke. For a surcharge, the property provides an airport shuttle during limited hours, a train station pick-up service, and a train station drop-off service.

Arsma Hotel is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Arsma Cafe - This café serves light fare only.
The Shangri-La Restaurant - This restaurant specializes in international cuisine and serves breakfast only. Open daily.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 8:30 PM
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: TWD 400 for adults and TWD 300 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Arsma Cafe
  • The Shangri-La Restaurant

Things to do

  • Arcade/game room
  • Free bicycle rentals
  • Gym
  • Karaoke
  • Playground

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room refrigerator
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately TWD 400 for adults and TWD 300 for children
  • Airport shuttle fee: TWD 300 per vehicle (one-way)
  • Airport shuttle fee per child: TWD 300 (one-way), (up to 7 years old)
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parking is available on a first-come, first-served basis. Parking reservations are not accepted.
Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Property is also known as

Arsma Hotel
Arsma Hotel Hualien
Arsma Hualien
Arsma Hotel Hualien City
Arsma Hualien City
Arsma Hotel Hotel
Arsma Hotel Hualien City
Arsma Hotel Hotel Hualien City

Arsma Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 836 reviews
Rating 8 - Good. 294 out of 836 reviews
Rating 6 - Okay. 46 out of 836 reviews
Rating 4 - Poor. 12 out of 836 reviews
Rating 2 - Terrible. 5 out of 836 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

QIUPING

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It’s a nice hotel in a very good location. The staff are super nice and helpful
Stayed 4 nights in Oct 2024

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - worth it
Very nice stay in the suite with a delicious breakfast. Unfortunately the earthquake cut our stay short, but they were so accommodating and made sure we were taken care of. What a terrifying thing for the staff to navigate - they were wonderful. I fear the hotel had significant damage and hope they will be able to reopen.
Stayed 2 nights in Apr 2024

8/10 Good

Fred

Stayed 2 nights in Mar 2024

8/10 Good

Richard

Stayed 1 night in Mar 2024

10/10 Excellent

Winnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is huge and clean!
Stayed 1 night in Mar 2024

10/10 Excellent

pei cheng

Stayed 1 night in Mar 2024

10/10 Excellent

Mei Kuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean. Walking distance to Dong Da Men night market. There is a wide variety of choices for breakfast. Strongly recommended place to stay.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
service was excellent. Staffers were polite and helpful. Only thing was the carpet was old and worn off. Need upgrade
Stayed 2 nights in Jan 2024

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with walking distance to the night market and beach. We enjoyed the breakfast. There were a lot of options and it was really great. Kids commented it's one of the best. Also really appreciated that hotel provided the biking service, we had opportunity to bike around. that was nice too. Wish they could tell us that they do provide shuttle service to train station but need lead time.
Stayed 1 night in Dec 2023

10/10 Excellent

Danny

Stayed 1 night in Jan 2024

6/10 Okay

talia

Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast (wide selection) Short walking distance to Luodong night marke
Stayed 2 nights in Dec 2023

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has exceeded my expectations. It is clean, well maintained and has a good spread of breakfast. It is also very accessible to the night market. Highly recommended. I'll choose this hotel again if i come to Hualien.
Stayed 1 night in Dec 2023

10/10 Excellent

Chi-Fen

Stayed 2 nights in Dec 2023

10/10 Excellent

Brendon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was most polite and helpful. I enjoyed my stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Megan

Stayed 2 nights in Nov 2023

8/10 Good

Kerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Handy location, friendly staff, fantastic breakfast. The property is getting run down inside, carpets all need replacing as they are a bit smelly, and there is mould on the bathroom ceiling coming through.
Stayed 2 nights in Nov 2023

10/10 Excellent

IHUNG

Liked: Staff & service
房間寬敞乾淨舒適 入住退房都很迅速 早餐食材豐盛 中式為主部分西式 還有融入當地早餐 服務人員都很熱心 美中不足的是 當餐盤上的食物還沒送到
了
Stayed 1 night in Nov 2023

8/10 Good

Nobuko

Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

8/10 Good

Lin Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Air condition control is not user friendly.
Stayed 3 nights in Nov 2023

8/10 Good

Sheng-Kai

Stayed 2 nights in Nov 2023

10/10 Excellent

Shing Yee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arsma was one of 6 hotels we booked for this trip, and so far everyone loved Arsma the most, wondering why didn't we stay with them for longer. Check in was swift, and the team was very hospitable The rooms were large and comfortable with all necessary amendments, water pressure to the shower was amazing (perfect for after a long day walking in Tarokko). Breakfast was wonderful as well with lots of local food to try, for coffee drinkers, they provide 2 kinds of coffee - brewed coffee and a pretty decent coffee machine. The supper provided comes in take away container where each room is given 2 vouchers - 1 voucher is entitled for 1 item. I'd say the supper was not for everyone tho I enjoyed it. Didn't manage to check out their other facilities so won't comment on those. All-in-all, Arsma is a great place to stay with reasonable charges. Will recommend and return to this property every time I'm at Hualien.
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023