2/10 Terrible
Christy
Traveled with family
Jun 21, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely unprofessional & rude
I had a room with 2 double beds reserved. We were running late to our concert in Somerset so we just checked in quick (as they have no check ins after 9pm) and went right to the venue without looking at the room. We returned around 12:30am, we were shocked to see only 1 king size bed and a chair. There were 4 of us! By this time no one was answering. So we made due. The toilet seat was broken and the AC was crap. It smelled musty without any airflow. The breakfast was cereal and milk and they had 1 bagel left. I did get ahold of the people there and he said that there was no way i didnt get the room i reserved even though i had my reservation in front of me to show him... he wouldn’t come out from his home (apartment?) on the other side of the front desk area. He told me I had to take that up with the company i booked it through. There was another lady in the lobby that overheard me talking on the front phone with them and proceeded to tell me all of the issues they have had for the 2 nights they were there. It was then that this owner or whoever came out of his home and out the door into the lobby. He proceeded to scream at the lady and tell her to stop "causing trouble" or he would have to call the cops. She was simply telling me he issues in a calm way. These people didnt even bother to check my reservation from my phone or offer anything as simple as an apology. I will NEVER EVER go to another one again. I will scream this horrible service from the rooftop for all to hear
Christy
Stayed 1 night in Jun 2025