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Hue Serene Palace Hotel

3.0 star property

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Photo gallery for Hue Serene Palace Hotel

Terrace/patio
Family Quadruple Room | City view
Reception
Family Triple Room | City view
Family Quadruple Room | Down comforters, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
21 Lane 42 Nguyen Cong Tru Street, Hue, Thua Thien-Hue
  • Hue Night Walking Street
    ‪5 min walk‬
  • Truong Tien Bridge
    ‪14 min walk‬
  • Nguyen Dinh Chieu Walking Street
    ‪15 min walk‬
  • Hue (HUI-Phu Bai Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior Room

Superior Room | Down comforters, minibar, in-room safe, desk

Superior Room

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Room

Junior Room | Down comforters, minibar, in-room safe, desk

Junior Room

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, City View

Deluxe Room, City View | Down comforters, minibar, in-room safe, desk

Deluxe Room, City View

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | Down comforters, minibar, in-room safe, desk

Family Triple Room

  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Down comforters, minibar, in-room safe, desk

Family Quadruple Room

  • 377 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

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About this property

Hue Serene Palace Hotel

3-star hotel in Hue City Centre
This smoke-free hotel features a restaurant, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.
Hue Serene Palace Hotel offers 30 accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. Wired and wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. This Hue hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Hue Serene Palace Hotel is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 1:00 PM and noon.
Hue Serene Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily English breakfast available 1:00 PM to noon for a fee: VND 200,000 per person
  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 250000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately VND 200000 per person
  • Airport shuttle fee: VND 350000 per person (one-way)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: VND 250000.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hue Serene
Hue Serene Palace
Hue Serene Palace Hotel
Serene Hue
Serene Palace
Serene Palace Hotel
Serene Palace Hue
Hue Serene Palace Hotel Hue
Hue Serene Palace Hotel Hotel
Hue Serene Palace Hotel Hotel Hue

Hue Serene Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 548 out of 826 reviews
Rating 8 - Good. 249 out of 826 reviews
Rating 6 - Okay. 24 out of 826 reviews
Rating 4 - Poor. 3 out of 826 reviews
Rating 2 - Terrible. 2 out of 826 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Adnan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable, great service, perfect location … staff was extremely helpful with all our requests and needs. Very pleasant stay!
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene Palace in the ancient Nguyen kingdom of Hue is, indeed, a charming little palace of serenity. Offering convenience, personalised care and a safe, quiet 'home away from home', this little gem of a hotel is staffed by a hand-picked team of gracious, genuine people. The management team, lead by the beautiful Amy, exude professionalism and decency. Located in a quiet, quirky little lane just behind the business of Hue's night life, Serene Palace is walking distance to shops, restaurants and the jewel in Hue's crown - the ancient citadel. If you need support, advice or basic information regarding Hue's highlights and how to get around (e.g. visiting the 3 famous royal tombs), the management team will gladly help you out. The highly affordable rooms are quiet, very comfortable and clean. I enjoyed the jet spa bath :) Breakfast is nutritious, hygienic and fresh. Serene Palace offered me the very best in Vietnamese graciousness and hospitality. My only regret is that I did not stay longer at Serene Palace in Hue ... 3 nights was insufficient to fully enjoy all that Hue has to offer. Thankyou to Amy and all of the Serene Palace team. Kind regards, Ann Yates, Australia
Stayed 3 nights in Jun 2024

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel. Loved the city of Hue
Fantastic service. Great breakfast. Just wish they provided a water source to refill reusable water bottles instead of having to purchase/use one-time-use bottles.
Stayed 3 nights in Jun 2024

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!!!
This hotel exceeded expectations in every way. The one change I would suggest is providing a large water jug for travelers to refill water bottles vs having to use one use plastic bottles. They were super helpful with booking a tour excursion to Hoi An. They helped with bags, the food was great, and we highly recommend this hotel!
Stayed 3 nights in Jun 2024

10/10 Excellent

cu

Liked: Cleanliness, staff & service
Gdhsh
Stayed 1 night in May 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Super friendly staff, particularly the affable gentleman in his 30s who worked nights. Prime area of the city. Would stay again in a heartbeat. Recommended without hesitation. The transport they booked for us was cheaper than Grab and our driver had a fancy car and spoke English well.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, well air conditioned rooms in a very accessible part of the city.
Stayed 3 nights in Sep 2022

10/10 Excellent

quyen

Traveled with family
Liked: Staff & service
I love the staff working there as they are very helpful and had great customer service. I don’t like room and the bed linen….they are not as cleaned. I saw stains and hair on my bed sheet. In addition, the water drain was plugged up and I see that they probably have plumbing drainage issues that they need to figure out to resolve it.
Stayed 2 nights in Jul 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Basic but good service
Basic but clean hotel with very friendly staff. Furniture is a little dated and simple, repetitive breakfast, but a cost-effective and comfortable place to stay in Hue.
Stayed 3 nights in Jun 2020

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gem of a hotel with some of the friendliest staff we met in Vietnam . Our room was spacious and spotlessly clean. We ate in the restaurant for the 3 nights we were there as very few places open due to the coronavirus restrictions but we really pleased by the delicious food and the choice offered. I would certainly have no hessitation at staying here again.
Stayed 3 nights in Mar 2020

10/10 Excellent

Kendra, Nashville, TN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful! The staff is amazing, really sweet, and helpful. The room was large and spacious with a nice balcony and city view. The bed was super comfortable. Their restaurant had amazing food. We ate almost every meal there. I can highly recommend this hotel.
Stayed 3 nights in Mar 2020

10/10 Excellent

James

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are what make the hotel fantastic. The young ladies in the reception and dining room are pleasant and so helpful. It is a pleasure to meet them.
Stayed 1 night in Mar 2020

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, nice room and good location. Great stay.
Stayed 2 nights in Feb 2020

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little hotel
This was a great base for exploring both north and south of the river. Very happy and helpful staff. No hesitation in recommending.
Stayed 3 nights in Mar 2020

10/10 Excellent

SHIN WEN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Room very clean and comfortable..Even bath tab also big ...nice breakfast ...we really enjoy our stay ..hope in future can come again...and is high recommend
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was as expected, staff was helpful. Manager looks intimidating but very helpful and professional
Stayed 2 nights in Feb 2020

10/10 Excellent

Kay, UK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, meeting our every need. We would certainly visit again.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
Very nice rooms in the center of Hue. Front desk staff helpful in arranging tours and transportation.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
I can hear the sound of the next room and I can't sleep slowly
Stayed 2 nights in Feb 2020

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick but very nice stay
Great location, helpful staff, and the restaurant was very good.
Stayed 1 night in Feb 2020

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay in Hue
We had a great stay at Hue Sarena Palace. The location was ideal, the food in the restaurant was really delicious, the staff was outstanding. Julia helped us arrange several outings, Mary was a delightful receptionist and all of the drivers that took us on our outings were personable and patient. The staff of the restaurant were very attentive.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020