6/10 Okay
Liliane
Dec 24, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I will start by saying, staff were wonderful and welcoming. This review does not pertain to them but the hotel itself. My family and I booked four rooms, they were able to have us on same floor which was great however two of our rooms needed our aircon fixed as it was not working the first day. My room also had a heavy odor to which they offered to move me to a different room. I declined as I wished to stay with my family on the same floor, so an air diffuser was brought to my room to remedy the smell (it didn’t help). Then the following day, my key wasn’t working so I went to check with front desk, long story short- my door lock battery needed to be replaced (at 11pm). I really appreciated management’s apology but it was back to back issues with my room for some odd reason, lol. The rest of the fam did not have issues, so maybe it was just my luck.
Liliane
Stayed 4 nights in Dec 2024