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Kempinski Hotel Huizhou

5.0 star property

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Deluxe Suite | Premium bedding, down comforters, pillowtop beds, minibar
Front of property - evening/night
Interior
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Hot Tub
  • Spa
  • Room service

Explore the area

Map
No.2 Yunshan West Road, Huizhou, Guangdong, 516000
  • Xinhu Park
    ‪10 min walk‬
  • Huizhou Science & Technology Museum
    ‪11 min walk‬
  • Huizhou Sports Park
    ‪15 min walk‬
  • Huizhou (HUZ)
    ‪30 min drive‬

Room options

Similar properties

Exterior

Renaissance Huizhou Hotel

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (150)
The price is $89
per night
$103 total
includes taxes & fees
Mar 12 - Mar 13
Renaissance Huizhou Hotel

About this property

Kempinski Hotel Huizhou

5-star Huizhou hotel, connected to a shopping center in Huicheng District
This smoke-free hotel features 2 restaurants, 3 outdoor pools, and a full-service spa. Other amenities include an indoor pool, a health club, and a bar/lounge.
Kempinski Hotel Huizhou offers 340 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LCD televisions come with digital channels and DVD players. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a health club, a hot tub, a sauna, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. Services include massages and body treatments. The spa is equipped with a hot tub.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Kempinski Hotel Huizhou features a full-service spa, 3 outdoor swimming pools, an indoor pool, and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 32906 square feet (3057 square meters) include a conference center. This luxury hotel also offers a children's pool, a seasonal outdoor pool, and a hot tub. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Kempinski Hotel Huizhou is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
御龙轩中餐厅 - This restaurant serves lunch and dinner. Reservations are required.
四季西餐厅 - This buffet restaurant serves breakfast, lunch, dinner, and light fare. Reservations are required. Open daily.
凯宾美食廊 - This delicatessen serves brunch and light fare. Happy hour is offered. Open daily.
大堂吧 - Overlooking the garden, this lobby lounge serves light fare only. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Self parking on site (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 136 for adults and CNY 68 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • 凯宾美食廊
  • 四季西餐厅
  • 大堂吧
  • 御龙轩中餐厅

Things to do

  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting
  • Children's pool
  • DVD player
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (32,906 square feet of space)
  • Meeting rooms

Outdoors

  • In a regional park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 28 floors
  • 61,063 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels
  • DVD player
  • iPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Living room
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 250.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 136 for adults and CNY 68 for children
  • Airport shuttle fee: CNY 1000 per vehicle (one way)
  • Airport shuttle fee per child: CNY 1000.00 (one-way), (up to 12 years old)
  • Rollaway bed fee: CNY 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Kids Club is open Friday from 2 PM to 9 PM, Saturday from 10 AM to 9 PM, and Sunday from 10 AM to 3 PM. Schedule subject to change without notice.
In summer (July 15-August 31), the Kids Club is open Wednesday-Friday from 2-9 PM, Saturday from 10 AM to 9 PM, and Sunday from 10 AM to 3 PM. Closed Monday-Tuesday. Schedule subject to change without notice.

We should mention

The seasonal pool will be open from May to November
Pool access available from 8 AM to 10 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Huizhou Kempinski
Huizhou Kempinski Hotel
Kempinski Hotel Huizhou
Kempinski Huizhou
Kempinski Huizhou Hotel
Kempinski Hotel Huizhou Hotel
Kempinski Hotel Huizhou Huizhou
Kempinski Hotel Huizhou Hotel Huizhou

Kempinski Hotel Huizhou Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 59 out of 155 reviews
Rating 8 - Good. 75 out of 155 reviews
Rating 6 - Okay. 14 out of 155 reviews
Rating 4 - Poor. 4 out of 155 reviews
Rating 2 - Terrible. 3 out of 155 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Pelepchan

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Room comfort
Decent enough hotel. Check in experience was not good - they couldn’t locate my paid booking through this website. Condition is fine though certain corners of the room show wear and tear.
Stayed 1 night in Dec 2019

10/10 Excellent

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge staffs are helpful, booking a taxi for us.
Stayed 2 nights in Oct 2019

8/10 Good

Kok Boon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Fabulous breakfast. Will be great if can improve staff's knowledge for coffee options available for breakfast
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff .... If you approached a staff member who couldn’t speak English they would find a staff member that did. Excellent buffet breakfast with almost every imaginable breakfast option. Comfortable beds, shower like a tropical downpour. On the downside: this building was built about 20 years ago, I guess, and some areas are showing a little wear and tear. But this didn’t detract from our overall experience.
Stayed 3 nights in Aug 2019

10/10 Excellent

Kwan Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Sio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. A few minute ride from airport shuttle bus. Behind the hotel there is a huge shopping mall. Room is clean and facilities is generally quite new.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, warm room, strange staff
The room was spacious, clean, well-furnished. Bed was extremely comfortable and wide.Bathroom was large with both shower and a very big bath tub,hot water running immediately which is what you want from a 5*hotel and on a cold day!Had foreign tv channels-not always a given even in top hotels in China! Reception was happy to replenish our water and fruit bowl, however we got a shock when a staff member INVITED herself into the room insisting that she had to put the items on the table herself as opposed to just passing them to my husband-very awkward situation that I have never experienced before, certainly not in a 5* hotel. The only issue with the room was very thin door-I could hear every noise coming from the hallway, conversations, music, all very clearly..Location is good as it's right next door to a shopping mall, cafes and restaurants, and a walking distance away from a large shopping area with even more restaurants and fancy shops. Bus stop right outside, if you want to go to West Lake. I was slightly put off by the receptionist as... well.. she wasn't very welcoming, just a blank face. I started the conversation, in English (as I would expect staff in an international 5* chain to know a good level of English), but she seemed uncomfortable and after a second turned to my husband to speak in Mandarin, completely ignoring me for the rest of the check-in even though the room was in my name...Hmm not the best customer service...
Stayed 2 nights in Dec 2018

8/10 Good

Christopher, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bussines Trip
Nice suite and attentive staff for foreigners, good location
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent except shower room
It was excellent except shower room's drainage cover was not well placed and covered which causes problem cave in during shower when you step on it. Potential to hurt your leg nails if not careful.
Stayed 3 nights in Aug 2018

8/10 Good

yeon-no

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

6/10 Okay

Ginny

Stayed 2 nights in Jun 2018

6/10 Okay

Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception of Wifi in room is not so good. Generally, hotel is clean. Breakfast is ok
Stayed 1 night in Jun 2018

10/10 Excellent

Sudomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Wanted a cab, Staff told us to go outside to wave for a cab. Did not expect such service from a 5 star hotel.

10/10 Excellent

Sengtak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work or Play, Kempinski Huizhou is where you Must
Great rooms and very convenient location.
Stayed 1 night in Feb 2018

8/10 Good

Foo yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good.
Stayed 2 nights in Jan 2018

8/10 Good

Kheng Hong

Liked: Cleanliness, staff & service, room comfort
Security
Door locked was defective which was not noticeable till i left the room and push the door inwards then realized it wasn't locked for first two nights. Glad nothing was lost but still feeling very uncomfortable to stay in such un-secure 5 star hotels.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017