I liked the help at the check in and the check out. When we found out we had a broken fridge, it was solved within a few minutes. I also liked the option for breakfast, i just think that the restaurant should learn some rules about serving food.
The housekeeping will clean your room when you leave your key at the reception, thats what we were told. We tried it once, but nothing was cleaned, so i decided to do it myself (i keep my promises)...
Just a tip for the hotel: because you are so close to the beach/sand, maybe a sweeper/dustpan on each room isnt such a bad idea.