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Serenity Alma Heights

5.0 star property

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Photo gallery for Serenity Alma Heights

3 outdoor pools, pool umbrellas, sun loungers
Sauna, steam room, Turkish bath, body treatments, body scrubs, facials
Game room
Exterior
Game drive

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast included
  • Room service
  • Spa

Explore the area

Map
36 KM, Hurghada Safaga road, Makadi Bay
  • Big Dayz Water Sport Center
    ‪7 min drive‬
  • Makadi Water World
    ‪10 min drive‬
  • Old Town Sahl Hasheesh
    ‪27 min drive‬
  • Hurghada (HRG-Hurghada Intl.)
    ‪33 min drive‬

Room options

View all photos for Club Room, Pool View

Premium bedding, minibar, in-room safe, blackout drapes

Club Room, Pool View

  • 376 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Pool View (Interconnected)

Family Room, Pool View (Interconnected) | Premium bedding, minibar, in-room safe, blackout drapes

Family Room, Pool View (Interconnected)

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Room - Side Pool View

Premium bedding, minibar, in-room safe, blackout drapes

Premium Room - Side Pool View

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, Garden View

Premium bedding, minibar, in-room safe, blackout drapes

Superior Room, Garden View

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Valentine's Special Offer

Premium bedding, minibar, in-room safe, blackout drapes

Valentine's Special Offer

  • Sleeps 2
  • 1 King Bed

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About this property

Serenity Alma Heights

5-star Makadi Bay resort with private balconies
Catch some rays on Serenity Alma Heights's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Serenity Alma Heights offers 515 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. LED televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers, complimentary toiletries, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor tennis court, a health club, and a complimentary water park with waterslides are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Fayroz Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Some rates at Serenity Alma Heights are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Unwind on the private sand beach, located just 500 meters away. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Serenity Alma Heights you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This luxury resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary self parking is available on site.

Serenity Alma Heights has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Le Monde - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Al Dente - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Andalucia - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Sayonara - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Food Court - This café serves lunch only. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Serenity Alma Heights are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Arabic, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Dente
  • Andalucia
  • Food Court
  • Le Monde
  • Sayonara

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Sauna
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center (5,918 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 12.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way)
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 November to 30 April
No pets and no service animals are allowed at this property

Property is also known as

Fun City Makadi Hotel
Fun City Makadi
Serenity Fun City Resort Makadi Bay
Serenity Fun City Makadi Bay
Serenity Fun City
Serenity Fun City Hotel Makadi Bay
Serenity Fun City Hotel
Serenity Fun City All Inclusive All-inclusive property
Serenity Fun City All Inclusive Makadi Bay
Serenity Fun City All Inclusive
All-inclusive property Serenity Fun City - All Inclusive
Serenity Fun City - All Inclusive Makadi Bay
Fun City Makadi
Serenity Fun City
Serenity Fun City Resort
Serenity Fun City Inclusive

Serenity Alma Heights Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 101 out of 158 reviews
Rating 8 - Good. 39 out of 158 reviews
Rating 6 - Okay. 11 out of 158 reviews
Rating 4 - Poor. 3 out of 158 reviews
Rating 2 - Terrible. 4 out of 158 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Qiong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Very good experience. Reasonable price. Two adjacent resorts to meet the needs for both children and adults. There is shuttle to the beach. The snorkeling at the beach is great. We enjoyed our stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bechoy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aqua park was spectacular!!! and the staff was great.
Stayed 1 night in Sep 2024

10/10 Excellent

hayley anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel, always got beds, good good, only negative was the drinks. Warm beer and awful cocktails. I didn’t drink all week due to them being so bad. Staff lovely and attentive
Stayed 6 nights in Jul 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food, drinks and amenities.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly helpful staff, beautiful pools with good animation team. Food and drinks very good
Stayed 3 nights in Jun 2024

10/10 Excellent

hossam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly stuff, most of the food is great, accommodation and facilities are awsome Highly recommended for family with kids that they want to enjoy time on swimming pools and aqua parks, beach is accessible with a shuttle evry 15 minutes and the breach is good for relaxing and diving
Stayed 5 nights in May 2024

8/10 Good

mitesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

4/10 Poor

Mohammed

Stayed 14 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
So much to do, great for a family week in the sun!
Staff here are so friendly and helpful. The rooms are a little tired and basic but had everything we needed. The water slide park was fantastic and we used it everyday. The fun fair rides and arcade are also great, an extra cost but reasonable. There was a great variety of food in the various restaurants although the rules around the a la carte bookings were not clear with different people saying different things. The animation team and activities were great fun and provided variety for us all. Amazing being able to dive from the other hotel and see such great coral and fish. Weather was gorgeous, especially coming from winter in the UK!
Stayed 7 nights in Dec 2023

10/10 Excellent

Abbygail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family absolutely loved our stay here. We had the most lovely welcome with drinks on arrival, we was able to get food and drinks upon on arrival whilst we were being checked in. Our bags were all brought to our rooms really promptly with care. The facilities are great, and all the pool areas and gardens were let clean and safe. We loved the aqua park, wave pool and crazy river they were great fun and the fair is a fantastic bonus. The food was amazing, we were a family of 11 taking up 5 rooms and everyone throughly enjoyed the food and drinks. The staff were absolutely fantastic and could not do enough for us. Dasha always checked in with us regularly assuring we was having the best holiday and offered great advice about the best services available around the hotel, she was really friendly and super helpful and we enjoyed seeing her around the hotel she is definitely a credit to serenity. The service is up there with the best I have received and I have been to a lot of hotels in Egypt. There are to many staff to name for their great service as every member of staff was brilliant and couldn’t do enough for us. Our room needed updating but it was kept spotless, the room was really spacious and the beds really comfortable and the bathroom was big with a lovely big shower cubical which is great when you have young children. We had fresh towels and toiletries daily and the cleaner even made a few towel displays for us. I would definitely recommend serenity fun city.
Stayed 9 nights in Dec 2023

10/10 Excellent

Mohamed

Stayed 2 nights in Nov 2023

10/10 Excellent

Amir

Stayed 3 nights in Oct 2023

10/10 Excellent

Gillian

Stayed 2 nights in Aug 2023

10/10 Excellent

SUAAD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Every thing is wonderful the stuff friendly thanks for Mr Emad and Mr Mahmoud
Stayed 3 nights in Jul 2023

2/10 Terrible

boula

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor food quality, dirty swimming pool
Stayed 1 night in Jun 2023

2/10 Terrible

boula

Traveled with family
Disliked: Cleanliness, staff & service
Food quality was very poor. Dirty swimming pool due to vomiting kids .
Stayed 3 nights in Jun 2023

10/10 Excellent

Abdelrahman

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a super pleasant experience with friendly staff especially Mahmoud Fawzy the receptionist, house keeping and the restaurant staff A strongly recommended venue for families
Stayed 4 nights in Jun 2023

6/10 Okay

Omayma

Traveled with family and small children, Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad beach - old furniture- bad room service Pool floor is disaster for foot Animation team is very great and so much variety for food very great that it
Stayed 3 nights in Jun 2023

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
Amazing resort. Water park for kids and one for all ages. Theme park with many rides. River rafting. Many pools and evening shows. Huge selection of food. Rooms are spacious. Best option for families.
Stayed 1 night in Jun 2023

10/10 Excellent

doaa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for kids
Nice place for kids but the food quality was not very good overall it is a very good stay but not excellent
Stayed 3 nights in Apr 2023

10/10 Excellent

Ahmed

Stayed 3 nights in Apr 2023

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Amazing staff nice place
Stayed 1 night in Apr 2023

10/10 Excellent

Karen