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Ok so lots of things I like about this property and have stayed here before but things that need improved. Great location in the heart of Riva but on the outer edge, so parking a scooter is easy. Waterfront 2-5 mins walk. Most properties in Riva don't have elevators and you have to carry your luggage up several flights of narrow stairs. This property has an elevator but it shakes a little and needs maintenance. Never met anyone at the front desk from Prima Luce, and was able to check in with a host from the sister company Proma Life. Room was large and clean, fridge didn't work. TV remote also didn't work. There is a mini supermarket on the 1st floor and Taxi and Bus stop immediately out front. Would stay here again because of location elevator and large clean rooms and price

Wonderful staff. Great location. Very clean and confortable room. Great breakfast included in the price. I had a wonderful stay.

Grat hotel, great location, great breakfast, but above all, great staff service and attention. I will repeat for sure!

It was very nice stay. The host was very rwapobsive and helpful. Check in went smoothly and she advised us wherw the best parling would be. It was a good stay for us. She also allowed us early check in to drop off our luggage in the room which was very kind.

The location and beach are great. The breakfast buffet was amazing. The dinner buffet was awful with no service so we didn't even get wine. Our room was not properly cleaned - with towels left in the cupboard and clothes left in the drawers plus random hangers hanging from the bed. There was no reconciliation for the issues - just the evening buffet which as noted above was terrible. I am sure others has a better experience and if we went back I am sure we would have a better experience.

The room was below the street level. The door to the bathroom did not close and it was evident that it had been that way for sometime because there was a patch to the door at the bottom preventing it from closing. The host pretended like it was probably the previous guests who had broken it. We also had an early morning visitor in the bathroom- a snail, crawling around. The host while very friendly just told us that since it was Saturday, they wouldn’t find anyone to fix the door and that it was common for insects and small animals coming to the rooms at that level.

Amazing stay, great location, good amenities, and the host was very responsive and kind! The water heater was out and the host was able to fix it same day! Amazing service and GREAT spot to stay to discover split.