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Cabañas Balcón del Lago

3.0 star property

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Photo gallery for Cabañas Balcón del Lago

Basic Cabin, Balcony, Mountain View | 1 bedroom, premium bedding, down comforters, laptop workspace
Exterior detail
View from property
Panoramic Cabin, Fireplace, Lake View | 1 bedroom, premium bedding, down comforters, laptop workspace
Food and drink

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Breakfast included
  • Laundry
  • 24/7 front desk

Explore the area

Map
San Rafael de la laguna, Comunidad Cachimuel, San Rafael, Imbabura, 100450
  • Lago San Pablo
    ‪7 min walk‬
  • Instituto Otavaleño de Antropología
    ‪7 min drive‬
  • El Lechero
    ‪10 min drive‬
  • Quito (UIO-Mariscal Sucre Intl.)
    ‪60 min drive‬

Room options

View all photos for Family Cabin, Fireplace, Lake View

Family Cabin, Fireplace, Lake View | 1 bedroom, premium bedding, down comforters, laptop workspace

Family Cabin, Fireplace, Lake View

  • 248 sq ft
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Panoramic Cabin, Kitchenette, Lake View

Panoramic Cabin, Kitchenette, Lake View | 1 bedroom, premium bedding, down comforters, laptop workspace

Panoramic Cabin, Kitchenette, Lake View

  • 258 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Cabin, Fireplace, Mountain View

Family Cabin, Fireplace, Mountain View | 1 bedroom, premium bedding, down comforters, laptop workspace

Family Cabin, Fireplace, Mountain View

  • 377 sq ft
  • Mountain view
  • Sleeps 5
  • 1 Queen Bed and 1 Double Bunk Bed

View all photos for Panoramic Cabin, Fireplace, Lake View

Panoramic Cabin, Fireplace, Lake View | 1 bedroom, premium bedding, down comforters, laptop workspace

Panoramic Cabin, Fireplace, Lake View

  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Cabin, Balcony, Mountain View

Basic Cabin, Balcony, Mountain View | 1 bedroom, premium bedding, down comforters, laptop workspace

Basic Cabin, Balcony, Mountain View

  • 178 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

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Front of property

Hostal Santa Fe 1

  • Free WiFi
  • Restaurant
  • Game room
  • Breakfast available
4.5 out of 5, Wonderful, (24)
The price is $25
per night
$25 total
includes taxes & fees
Mar 9 - Mar 10
Hostal Santa Fe 1

About this property

Cabañas Balcón del Lago

3-star San Rafael hotel walkable to Lago San Pablo
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and 24-hour room service. Housekeeping is available on request.
Cabañas Balcón del Lago offers 4 accommodations, which are accessible via exterior corridors and feature complimentary toiletries and blackout drapes/curtains. Rooms open to balconies or patios. Accommodations offer separate dining areas. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site at this 3-star property. This Baroque hotel also offers gift shops/newsstands, karaoke, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Cabañas Balcón del Lago has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily (reservations required).
Cabañas Balcón del Lago - This family restaurant specializes in Regional cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open 24 hours.
Bar Balcón del Lago - Onsite bar. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 5; reservation required
  • Snack bar/deli

Restaurants on site

  • Bar Balcón del Lago
  • Cabañas Balcón del Lago

Things to do

  • Karaoke
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Free grocery shopping service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Garden
  • In the mountains

Accessibility

  • No elevator

More

  • 1 floor
  • 4 buildings
  • Banquet hall
  • Baroque architecture
  • Built in 2014
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Separate dining area

More

  • Access via exterior corridors
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Separate sitting area

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 3 per pet, per night
Welcoming dogs and cats only

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Firewood fee: USD 3 per person, per night
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 80.00 per room (one-way)
  • Pet fee: USD 3 per pet, per night
  • Hosted evening meal: USD 5

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts mobile payments and cash
Cashless transactions are available

We should mention

This property does not have elevators
Guests under 14 years old are not permitted at this adults-only property
Alcohol is not permitted at this property

Property is also known as

Cabañas Balcón Lago Hotel Otavalo
Cabañas Balcón Lago Otavalo
Cabañas Balcón del Lago Hotel
Cabañas Balcón del Lago San Rafael
Cabañas Balcón del Lago Hotel San Rafael

Cabañas Balcón del Lago Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 27 reviews
Rating 8 - Good. 6 out of 27 reviews
Rating 6 - Okay. 3 out of 27 reviews
Rating 4 - Poor. 6 out of 27 reviews
Rating 2 - Terrible. 3 out of 27 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Burton

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Cute rustic cabin with a beautiful view. Unfortunately the village party had loud music til 3 am.
Stayed 1 night in Jun 2024

10/10 Excellent

Bryan, Brooklyn, NY

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay! Had some difficulty finding it, as I was driving alone and my Spanish is terrible, but once I arrived, I had zero complaints! There are two Balcon del Lagos on Google Maps, make sure to go to the one closer to the lake. The staff is extremely friendly, and truly care about your experience. The cabins themselves have stunning views, hot water, and are very cozy. I would highly recommend staying here, for a fun and authentic Ecuadorian experience!
Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view was great. There was no sound proofing so you would hear everything from the outside, the multiple dog fights during the night, the neighbor's loud music, people having sex in the cabin next door, the roosters from 4am.
Stayed 1 night in Jul 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great getaway spot.
My wife and I enjoyed our stay, We live in Cotacachi and love to visit the local area. Food was great and service was a family atmosphere. We would stay again.
Stayed 1 night in Dec 2018

6/10 Okay

Sam

Liked: Staff & service
Was much more rustic than the description. Was OK for us but hard for some. We did have a fire in our room but not in dining area and that was quite bold. We were the only ones there and meals seemed kind of awkward. The family members were very nice and tried very hard. But different from advertised: no hot water, no bottled water, no “bar” ( they did have some beer) and 24 hour service does not really apply. But if you want to stay as “locals”. This was fine
Stayed 2 nights in Feb 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views. Warm family and community vibe.Hard to find.
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Misleading
Unfortunately, we were not looking for the rustic experience and that is what we received. The guys helping out and the lady assisting were very good. If you are looking for the rustic experience and want to be away from Otavalo as well as going up a dirt road then this is your place. However, you can't beat the view.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view!
A beautiful stay!! Jessica, Efrain and Andres were so wonderful, warm and welcoming. Rooms have an awesome view but getting there was a little tricky. I read the reviews ahead of time and followed the directions that someone posted because our GPS on our rental car did not find the lodge. We looked for the man on a horse as land mark and made the turn on the church. Road was mostly dirt. The couple of down falls of the place was the small signs to guide you there and the hot water. We could only get hot water if you turned it at very low pressure, but glad we had some hot water! Quick showers is the way to go. If you just follow the mark points it's easy to get there and a must stay! Food was great, close to site seeing and hospitality was 5 stars. Would recommend this without hesitation.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok there were some issues Community water problems for instance

2/10 Terrible

Ximena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las sabanas están llenas de rotos
Terrible el lugar. En las fotos se ve rustico pero lindo y agradable. Es rustico y cochino, incomodo y las sabanas son todas llenas de rotos. Da asco dormir en esas camas
Stayed 1 night in Jul 2024

2/10 Terrible

Maria

Stayed 1 night in Aug 2024

10/10 Excellent

CARLOS JAVIER

Stayed 1 night in Apr 2023

8/10 Good

Nelson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Todo en orden.
Stayed 2 nights in Mar 2022

4/10 Poor

Diego

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El sitio tiene una vista espectacular pero las habitaciones son reas y la parte de afuera está sucia y descuidada. El servicio es bueno
Stayed 1 night in Sep 2021

8/10 Good

GABRIELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Héloïse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un estafa
El lugar es muy descuidado, desde las áreas comunes hasta la habitación. La única parte bien cuidada es el exterior. En nuestro caso, no tuvimos ni agua caliente, ni WiFi, mientras el estacionamiento consiste en pegarse a la pared de la casa, en labcalle. Quasi todo en la descripción es falso, no tiene cortinas blackout, tampoco edredón de plumas o ropa de cama de alta calidad. No tiene calefacción, y la chimenea indicada está en la área común así que sufrimos bastante del frío. Pero más que todo, la atención fue pésima, obviamente no ganas de recibir a huéspedes. El desayuno si era correcta y la vista muy bonita.
Stayed 1 night in Sep 2019

10/10 Excellent

ALIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atencion de sus propios dueños
Muy buena la experiencia para quienes buscan algo que no sea tan caro y tan lujoso, es un ambiente campestre y rustico, la atención excelente, lo recomiendo
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Es un establecimiento hermoso manejado por gente muy buena. Jesica nos ayudó mucho con cualquier duda. Seguramente volveremos.
Stayed 1 night in Apr 2019

8/10 Good

Julian Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia tranquila ;)
Una excelente estancia en un lugar tranquilo y con hermosa vista; regresaré en proximas ocaciones. Les sugeriría colocar mayor señalética para el acceso.
Stayed 1 night in Apr 2019

4/10 Poor

Maycol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El precio no está acorde a las instalaciones.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Vista increíble al lago
Es una experiencia diferente. La vista es extraordinaria. Los propietarios muy amables. Si busca turismo más de aventura es una buena alternativa.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
linda vista
excelente trato, un lugar hermoso rodeado de la naturaleza

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Schwer zu finden
Sehr einfache Zimmer.

8/10 Good

lise, Jonquière

Liked: Cleanliness, staff & service
Chambre rustique et environnement paradisiaque
Navette de l'aéroport à las Cabañas offerte par l'hôte pour $70. CAD parfait. Accueil chaleureux des hôtes et de la communauté indigène. Village sécuritaire, autobus pour aller à Otavalo ou à Quito à proximité et peu coûteux. Paysage magnifique avec vue sur le lac San Pablo et le volcan Imbabura. On peut prendre le souper sur place avec réservation. Confort minimal et rustique compensé grandement par l'accueil et le paysage.