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Medina del Lago

4.0 star property

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Photo gallery for Medina del Lago

Suite | Egyptian cotton sheets, premium bedding, down comforters, in-room safe
Lobby
Indoor pool
Mountain view
Outdoor wedding area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Breakfast included
  • Free WiFi
  • Gym

Explore the area

Map
Gualabi, Colinas de San Pablo Lote 25A, San Pablo del Lago, Imbabura
  • Araque Water Park
    ‪3 min drive‬
  • Lago San Pablo
    ‪5 min drive‬
  • Tahuantinsuyo Weaving Workshop
    ‪8 min drive‬
  • Quito (UIO-Mariscal Sucre Intl.)
    ‪97 min drive‬

Room options

View all photos for King Room

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

King Room

  • 431 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Double Room

  • 431 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite

  • 517 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for King Suite

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

King Suite

  • 549 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for King Room with Lake View

King Room with Lake View | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

King Room with Lake View

  • 248 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Superior King Suite

  • 1076 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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Front of property

Hacienda Cusin

  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, (14)
The price is $185
per night
$203 total
includes taxes & fees
Mar 9 - Mar 10
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About this property

Medina del Lago

4-star San Pablo del Lago hotel with restaurant
An indoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and spa services.
Medina del Lago offers 15 accommodations with safes and hair dryers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This San Pablo del Lago hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and Swedish massages.
Medina del Lago features an indoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and a meeting room. This family-friendly hotel also offers spa services, a terrace, and an arcade/game room. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site.

Medina del Lago is a smoke-free property.

A complimentary continental breakfast is served each morning between 8 AM and 10 AM.
Medina del Lago has a restaurant on site.
Room service (during limited hours) is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Terrace

Spa

  • Hot stone massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Ballroom
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 60

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Thursday - Sunday (8:00 AM - 10:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 70 per vehicle (one way)
  • Late check-out fee: USD 60
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Medina Lago Hotel Otavalo
Medina Lago Hotel
Medina Lago Otavalo
Medina Lago
HOTEL MEDINA DEL LAGO
Medina del Lago Hotel
Medina del Lago San Pablo del Lago
Medina del Lago Hotel San Pablo del Lago

Medina del Lago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 36 out of 47 reviews
Rating 8 - Good. 7 out of 47 reviews
Rating 6 - Okay. 1 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, room comfort
Best hotel in the area with outstanding view
Best hotel in the Otavalo area, with an outstanding view and a very caring service. The fireplace was a particularly nice touch that you don't often find in hotels. While the location and the staff cannot be faulted, the hotel clearly need some renovations in the spa and common areas. Also the rooms could do with a bit more equipment (although the staff did provide everything we asked for). The two local guardian dogs Mia and Tia are incredibly friendly, and the surrounding area is very nice for a little nature walk.
Stayed 1 night in Feb 2024

2/10 Terrible

Juan Martin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Malazo

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien solo otorgar mejores beneficios a los clientes VIP y frecuentes
Stayed 1 night in Feb 2023

10/10 Excellent

Eliana, Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel with a magnificent view from Lago San Pablo only 1.5 hours away from Quito
Stayed 1 night in Sep 2023

10/10 Excellent

austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful mountain-side hotel. The view was amazing and they had horses that you could ride for a very reasonable price on a very scenic route. Would highly recommend if going to lago san pablo.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio de primera. Atención personalizada y amable. Instalaciones geniales con una vista increíble y excelente comida. Cuidado con los precios del transporte local que consigue el hotel. Son casi el doble el valor real de mercado.

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great service
Stayed 1 night in Oct 2022

4/10 Poor

Mario

Stayed 2 nights in Dec 2021

10/10 Excellent

Mauricio, Pennsylvania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely incredible place! The view will blow your mind! Will definitely recommend it
Stayed 2 nights in May 2022

10/10 Excellent

Stefan

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very beautiful and the staff was very helpful. However, we were the only guests at the property. I had purchased a King Suite through Expedia, but when I checked in they told me that I didn't pay enough for the suite and they tried to put me in a regular room. After waiting almost two hours they gave me the suite I paid for. The room and view were spectacular, but frustrating that they didn't honor the room I paid for on Expedia immediately.
Stayed 2 nights in May 2021

10/10 Excellent

Miguel, New York, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had a great time at Medina del Lago. This place has a gorgeous view from the rooms, lobby and restaurant. The food and service were fantastic. The staff was really friendly and made sure our stay was great. We enjoyed the use of the jacuzzi and sauna every day we were there (they also have a pool). For anyone having to work remotely, we had no problems with the wifi and were able to have Zoom video calls daily. We are definitely planning to come back!
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place, top level. Spectacular views of San Pablo lake and Imbabura mountain from everywhere at the hotel. We had a two persons suite with beautiful views, a fireplace and a nice hot tub. Food was delicious, the crew was so nice and thoughtful, there are beautiful paintings made by local artists everywhere and the whole experience is really satisfying. The only downside- the isolation between rooms is pretty poor and we could hear everything that was happening and being said at the rooms around us.
Stayed 1 night in Nov 2019

10/10 Excellent

Irina, New York, NY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great view, a perfect getaway destination
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful and secluded. Amazing views. Excellent service. Very accommodating. Very romantic. Everything was perfect. Excellent food from restaurant as well.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to rest, excellent food, awesome view of San Pablo.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not proper control of SPA apointments The date hour and service not the correct
Stayed 1 night in May 2019

10/10 Excellent

Sean, St. Louis Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t usually bother rating hotels, but I felt I must because the people here were so kind, personal, and made everything we could have experienced better. If you are in the area of Otavalo and want to have a guarantee to have your trip better, stay here. I promise you, everything about this place is genuinely good to the core. We even had the owner of the hotel give us a ride into town just out of kindness of her heart
Stayed 1 night in Jul 2018

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great place! This is one of the best hotels in Otavalo. Great views, great service.
Stayed 1 night in Jan 2018

8/10 Good

Brian, Philly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel out in the woods
Nice check in. Hotel in good condition. Fast free WiFi. Clean and good condition. Hotel near ti- nothing! Also no A/C or heating. One expensive restaurant. Peaceful and nice.
Stayed 1 night in Dec 2017

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!
Amazing place! We loved it! We celebrated our 15th wedding anniversary here and loved it!

10/10 Excellent

Santiago

Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular sitio
Stayed 1 night in Dec 2023