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Ifs Vacation Packages

The place was so beautiful and the staff were very friendly and helpful. Both of the restaurants were excellent and the food was incredible.

On arrival, lack of a warm welcome and information about anything. Given the keys to what I can only describe as a dingy dark hole in the attic with thread bear stained carpet. Asked to move rooms straight away. Second room... Stains on carpet, peeling paint, cracked tiles, couldn't open any windows, coffee making items non existent but coffee machine in place. Light bulb missing, light fittings loose. Dirty wine glass given when we asked a reception staff member for a drink from the bar. Restaurant not open. Overall this place felt really depressing, lacking in life and friendliness. Stayed 1 night instead of 4 and found somewhere else. Can't comment on breakfast as it didn't seem to be there and no one bothered to show us where anything was. So disappointed as this was a special treat for my husband.

Everything was good. It was just not exceptional

It would be helpful to have a map of the property provided. We had some trouble finding our room the first night

Great location and great property

The hotel was generally clean. Some parts were a little run down, but nothing major. The pool was very cold, despite been listed as heated - even in the August heat wave! The hotel advertises air conditioning - it does not have A/C!! It has a general 'air cooling system' which doesn't cool the rooms in the slightest. You can't alter the temperature in the room and no cool air comes from the vent. This was confirmed by reception when we reported our 'A/C' not working.

The staff were excellent and we were made to feel very welcome. Our room was much larger than we expected and extremely comfortable.