Silk Hotel

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests traveling with a service animal must contact the property prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash.

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Cash or credit card deposit required

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are not cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Debit cards not accepted

Property does not follow sanitization practices of any association

Staffed front desk

Service animals are allowed

Service animals are exempt from fees/restrictions

UnionPay

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are not available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Mobile key entry is not available

Protective clothing is not available to guests

Food service has not been amended for enhanced safety

No shield between guests and staff in main contact areas

Children stay free - maximum age 9

Guests are not provided with hand sanitizer

Social distancing measures are not in place

Contactless check-in is not available

Property does not follow regional sanitization guidelines

Property registry number - 長野県飯田保健所指令27飯保第35-1

Property confirms they are implementing enhanced cleaning measures

Children stay free

Individually-wrapped food options are not available

No gap period between guest stays

Children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.