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The Craiglands Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Craiglands Hotel, Sure Hotel Collection by Best Western

Front of property
Executive Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Reception
Terrace/patio
Meeting facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly
  • Laundry

Explore the area

Map
Cowpasture Road, West Yorkshire, Ilkley, England, LS29 8RQ
  • Ilkley Pool and Lido
    ‪18 min walk‬
  • Ilkley Moor
  • Ilkley Golf Club
    ‪4 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪17 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, 1 King Bed, Non Smoking (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

The Craiglands Hotel, Sure Hotel Collection by Best Western

3-star Ilkley hotel with restaurant
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, conference space, and dry cleaning.
The Craiglands Hotel, Sure Hotel Collection by Best Western offers 62 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 7 meeting rooms are available. This business-friendly hotel also offers a terrace, a garden, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

The Craiglands Hotel, Sure Hotel Collection by Best Western has designated areas for smoking.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Craiglands Hotel, Sure Hotel Collection by Best Western has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Hindi, Polish, Romanian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 10 to 12.50 for adults and GBP 6.25 to 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 1 floor
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 50.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 10.00 to 12.50 for adults, and GBP 6.25 to 10.00 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Craiglands
Best Western Plus Craiglands Hotel
Craiglands Hotel Ilkley
Craiglands Ilkley
The Craiglands Hotel Ilkley, Yorkshire
Best Western Plus Ilkley Craiglands
Best Western Plus Craiglands
Craiglands Hotel
Best Western Plus Craiglands Hotel Spa
Best Western Plus Ilkley Craiglands Hotel
Best Western Plus Ilkley The Craiglands Hotel Spa
The Craiglands Hotel Sure Hotel Collection by Best Western

The Craiglands Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 119 out of 437 reviews
Rating 8 - Good. 150 out of 437 reviews
Rating 6 - Okay. 88 out of 437 reviews
Rating 4 - Poor. 56 out of 437 reviews
Rating 2 - Terrible. 24 out of 437 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Stephen Miles

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

John

Stayed 2 nights in Mar 2025

4/10 Poor

Simon

Stayed 1 night in Feb 2025

4/10 Poor

Ken

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
On the first night there was an Ilkley Business awards night. On the second night there was a wedding party. Both nights were noisy into the early hours. The fire alarm went off 3 times during our 2 night stay, once very late at night and twice at 4.45am. Leaving there very tired &looking forward to a good nights sleep at home. Not the relaxing break I thought I would get.
Stayed 2 nights in Mar 2025

6/10 Okay

Elizabeth Ann

The building itself is a beautiful building, however there was a slope in the floor of our bedroom we had frosted glass windows and the furniture is all very tired and needs a complete overhall. The cobwebs between the wardrobe and wall were unacceptable and the bathroom was clean but very old.
Stayed 2 nights in Mar 2025

6/10 Okay

Ian

Disliked: Property conditions & facilities, room comfort

Good location but needs modernisation

My allocated room was in the annex reached by some very, very steep stairs. The room was clean but stark, no pictures on the wall. The bath and sink were very old, chipped and cracked. There was a door on the corridor outside with a squeaky hinge that was noisy for a prolonged period overnight. There was limited choice on the breakfast buffet and it wasn't refreshed promptly. The drinks dispenser produced truly awful (instant) coffee. The hotel is in a good location but I believe is in need of a thorough update.
Stayed 2 nights in Feb 2025

8/10 Good

Martin

Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Stayed 3 nights in Feb 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Saturday Night Stay

One night stay room only which was very comfortable. Hotel is a grand old dame which is slightly tired in places but was very clean and with a warm welcome. The car park access should be better signposted when approaching from front of hotel. We did not experience the bistro nor bar.
Stayed 1 night in Mar 2025

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time visit for an overnight stay in an area we used to live in. The standard rooms are large, clean, well furnished and have a big modern bathroom. Public rooms were all clean, well decorated and furnished. Didn't use Bistro but the breakfast choice was good and plentiful. Great location for touring the Dales.
Stayed 1 night in Feb 2025

6/10 Okay

Richard

Liked: Staff & service
Great position, lovely building. Good value but a bit tired .
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price, comfortable bed

Decent hotel easily walkable into Ilkley
Stayed 1 night in Feb 2025

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and the bed was super comfortable. I can't comment on the restaurant as we ate out but overall we enjoyed our stay and its an excellent location for Ilkley and the area.
Stayed 1 night in Feb 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a deluxe room which was huge. Superking bed,refurbished bathroom with roll top bath and separate shower. For the price and location, we thought it was excellent value.
Stayed 1 night in Feb 2025

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort

Enjoyable stay.

Beautiful hotel. Staff lovely. Room clean and comfortable. Very little staff, so they were multi-tasking, so I had to wait for a while for service at the bar for food and drink as it was the receptionist serving here too. Breakfast was lovely. Its a great location for both town and walks.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Victorian Hotel in lovely area. Close proximity to moors and also town centre. Dining menu excellent and really enjoyed food. Very good breakfast. Bedroom very spacious and clean. Staff very friendly and helpful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sue

Stayed 3 nights in Jan 2025

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel at a reasonable price. Room was big. clean and comfortable bed although pillows could have been better. Excellent breakfast. Pity the view wasn’t better
Stayed 2 nights in Jan 2025

8/10 Good

David, Harrogate

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit isolated but nice hotel
Stayed 6 nights in Jan 2025