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The Mansion

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Mansion

Lobby
Front of property
Outdoor pool
Junior Suite | Living area | TV
Deluxe Premier | Balcony view

Reviews

6.2 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
101 General Luna Street, Iloilo, Iloilo, 5000
  • Iloilo Esplanade
    5 min walk
  • Medicus Medical Center
    11 min walk
  • Iloilo Museum
    19 min walk
  • Iloilo (ILO-Iloilo Intl.)
    34 min drive

Room options

View all photos for Deluxe Premier

Minibar, blackout drapes, rollaway beds, free WiFi

Deluxe Premier

  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite

Junior Suite | Minibar, blackout drapes, rollaway beds, free WiFi

Junior Suite

  • 983 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, blackout drapes, rollaway beds, free WiFi

Deluxe Room

  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

Similar properties

Building design

Citadines Amigo Iloilo

Pet friendly
Free WiFi
Air conditioning
Gym
3.8 out of 5, Good, (4)
The price is $56
per night
$100 total
includes taxes & fees
Dec 7 - Dec 8
Citadines Amigo Iloilo

About this property

The Mansion

3.5-star hotel in Iloilo City Proper
This smoke-free hotel features 3 restaurants, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a conference center, and a coffee shop/cafe are onsite.
The Mansion offers 187 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to balconies. Cable television is provided.

Bathrooms include slippers, complimentary toiletries, and hair dryers. This Iloilo hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Iloilo hotel also offers an outdoor pool, complimentary newspapers in the lobby, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Mansion is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
The Dining Room - Onsite fine-dining restaurant. Reservations are required.
The Pool Club - Onsite restaurant. Open daily.
Freddie's kitchen + bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: PHP 399 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • freddie's kitchen + bar
  • The Dining Room
  • The Pool Club

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Conference center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 1200.00
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PHP 1000.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately PHP 399 per person
  • Airport shuttle fee: PHP 1000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Pool access available from 6:00 AM to 8 PM
No pets and no service animals are allowed at this property

Property is also known as

Sarabia Hotel
Sarabia Manor
Mansion Hotel Iloilo
Sarabia Manor Hotel Iloilo
Sarabia Manor Iloilo
Sarabia Manor Iloilo City
Sarabia Manor Hotel Iloilo City
The Mansion Hotel
The Mansion Iloilo
The Mansion Hotel Iloilo

The Mansion Reviews

Reviews

6.2
Rating 10 - Excellent. 3 out of 45 reviews" "
Rating 8 - Good. 14 out of 45 reviews" "
Rating 6 - Okay. 14 out of 45 reviews" "
Rating 4 - Poor. 10 out of 45 reviews" "
Rating 2 - Terrible. 4 out of 45 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

6/10 Okay

Joe, Charlotte,NC

Business traveler, Traveled with family
I booked this for my mom who stayed in iloilo according to her the room is clean, food is great and comfort wise is ok but i notice every time i am trying to contact my mom the Wifi connection is very poor i guess if you only wanted to stay and not connect with your friends and family this place is commendable.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Problem with the room was sink was clogged. We had an issue with our belongings taken out of the room, followed it up the next day since no one called to follow up and was returned on check out. Staff stated it was just in the room but looked everywhere the night before and did not find it. But good news the staff found the missing item. 😶
Stayed 1 night in Mar 2019

8/10 Good

Romina

The newly renovated rooms were amazing. The space was big, new bathroom, very clean.
Stayed 1 night in Aug 2018

4/10 Poor

Avis, Hong Kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shows its age - has quite a musty smell to it. Even the newly renovated rooms have bad carpeting and the toilets/drainage is woeful, with one of our rooms having sewage exit through it. Only one elevator operational out of two. Surprised that everything was at a cost - extra disposable slipper? Extra blanket? Nope. And reception hangs up on you for asking these. These are amenities that most good hotels will happily provide at no cost. The only redeeming thing I can think of is that breakfast was good.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
not very good.
Stayed 1 night in Jan 2017

6/10 Okay

Eva Lynn

Overall it was ok, the only thing was when we requested for the towels, they charged us for the extra when there are only 2 pcs of towels in the room. I do not thing hotels should asked for that, it should be included already.
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 1 night in Sep 2017

4/10 Poor

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Manor to Mansion
Having lived in Iloilo for years, I love the history of this hotel but sadly, the rooms have become so run down that I would not consider staying there again until they have modernised it. I'm sad to see the Sarabia name go. The staff was very friendly and the buffet breakfast was excellent although it could do with a bit more variety of fruit.
Stayed 7 nights in Sep 2017

10/10 Excellent

Genevive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great staff.
We had a pleasant experience from checking-in to checking out. The front desk staff, the bellman, security guards to the room service staff were all pleasant. There was a problem with their cable box and the room phone but they were promptly fixed.
Stayed 1 night in Jul 2017

10/10 Excellent

Mabel, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel with lovely staff
We had a lovely stay and everyone was very lovely and helpful.
Stayed 7 nights in Jul 2017

10/10 Excellent

margie, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to downtown area
Food and their breakfast buffet is good. Hotel staff was helpful and corteous

6/10 Okay

Jean, Hong Kong

Disliked: Property conditions & facilities
Lack booking information
No doubt hotel is good. Are you guys kidding toiletries and amenities are not included in booking. Even a non star hotel and lodge provide these items for free nowdays. When we ask at reception they told us it's not included in our booking. Wow ! keep it up. Very much upset

6/10 Okay

Al, Manila

Liked: Cleanliness, property conditions & facilities, room comfort
just ok
First, is the flexibility of service or request. Example, they are very strict in not allowing early check-in and in case, there is available room, there will be extra charge for it. Food receipt can't also be charged to hotel accommodation. Second,there should be a free shuttle to and fro the airport. Other than these, welcome staff are quick to assist.

8/10 Good

stevie, G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balikbayan
Staff are nice and helpful. The bathroom need to be renovated. The room are nice clean and comfortable. Breakfast buffett is good. In between sm 1mile and robinsons mall .4 mile to walk15 minutes.

2/10 Terrible

Henrik, Manila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place to visit
Extremely badly managed hotel. Staff seem to be instructed by management to control rather than serve the guests. Hospitality is catastrophic. Maintenance of facilities is terrible. I'm a very frequent traveler and this is definitely a candidate for my worst experience.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel was dated. Management needs to update hotel.
Pool required refinishing and the water was cloudy

8/10 Good

Prapa

Liked: Staff & service, property conditions & facilities

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont book here
Booked in a junior suite and all the stuffs from pillows to covers to blankets were all old. Not a really nice place to stay. We waited for 20mins to be sent to our room even though we already have our confirmed booking as the some of their colleagues changed the password of the computer and they can't open it. Rooms were not properly cleaned, the used toothbrush of the previous customer was still there and bathrobe has a lipstick.

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
american stockbroker in iliolo
i have read reviews of all the hotels in iliolo and i can set them all straight this hotel is old yes...has old world charm...i liked that....needs updating but still good the pool is huge, heated and easily accessible and open many hours the water is hot in bathroom ...not always the case in all hotels they serve a good free breakfast every day.... their service is top notch...they try to make you happy wi fi service is bad....this is like many hotels free bottled water is important for americans elevator is very fast and their are camera in the hallways stores are nearby for shopping ..you are on a main strip...important for traveling and getting a cap 3 restaurants on premises for eating ....they are decent but i am spoiled with american food there is no casino...do not believe the ads there is a work out room and a large one up the block always someone at the front desk room have working air condition.....not always the case in other hotels room maids are hard workers and punctual you are very safe and feel that way the prices are reasonable and good deals can be found on the internet large sm city mall about 5 minute cab ride refrigerator in room....this is a necessity coffee tea maker also included....very important slippers and robes daily....very nice flat screen tv with some cable and two hbo stations.... i recommend the suites even the junior suite over any room they speak english plenty of staff and all very nice karaoke bar up the street

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room that we stayed was very disappointing. Old looking and needs a lot of work. Booked for 3 nights. Ask for a room transfer after 1st night but no effort for the hotel staff to make our stay pleasant. Would never go back to this hotel.

2/10 Terrible

maria encarnacion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient but very dirty hotel
bad

2/10 Terrible

Don, Brisbane, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bed Was Good But Everything Else.....
The hotel is very old and run down. The check in process is over 10 minutes. The room itself was large enough but face out to a wall, no view at all even though it was advertised as having a view and a balcony. It had neither. The room has carpet which is filthy and caused me to cough incessantly and eventually get bronchitis. Above every bed is a Christian cross with jesus nailed to it. The wifi simply does not work and no amount of complaining will get it fixed. The breakfast is pretty disgusting, its precooked cold eggs We were sitting enjoying a bento box from the japanese restaurant, which was passable. Some homeless guy can to our table and mumbled at us and just stared. The staff did nothing and I had to yell at them to get rid of this creep. They, for reasons only a Filipino could come up with thought this guy was our friend. He eventually wandered off and I asked the staff why didnt they summon the 2 security guards who were lounging around outside. It took soem time for that concept to dawn on them. No doubt it was the security guys who opened the door for this very obviously homeless person. Made me concerned for security at night in the hotel. Anyway, if you would love a frustrating annoying hotel stay then sure go right ahead and book this place...

6/10 Okay

Lizzie, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel need maintenance
Hotel need manitenance, carpet is old and stained. Bathroom is also old, sink & bath tub is old, water is not hot and tap is faulty. Air-con stop working in the middle of the night and the second night it happened again several times - rang maintenance & was told to wait for their service person in the morning. The air-con stopped due to got frozen/dirty, etc.. No compaints when it comes to staff, they are friendly and helpful all the time.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Disappointment!
Disappointing! More disappointing and disappointed