The hotel was great in ALL respects, but the Hotels.com's communication was bad. First, the confirmation mail from Hotels.com said there's no check-in counter at this hotel and that I'd have to call in advance. There was actually a fancy check-in counter, but good thing I called ahead. I was first told there was no reservation under my name. They eventually found it under a different last name. Second, I had reserved a twin with breakfast, but they didn't have a record about our breakfast reservation, despite that fact that I had paid Hotels.com the full accommodation including two breakfasts. In any case, this is a fabulous hotel at which even the current Emperor had stayed. The whole place is beautiful, the room large and clean, the people very nice, close to the station, and very inexpensive. The miscommunication may have occurred because hotel people's English is not very good (I am a native speaker of Japanese, and spoke to them in Japanese.) It'll probably be a good idea for Hotels.com to have someone proficient in Japanese to handle reservations at hotels in small cities in Japan.