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Imatra Vacation Packages

Convenient to the hockey area and ski trails but otherwise pretty basic with no amenities. Had to knock on a couple doors to talk to a receptionist and when wifi didn't work, she was unable to get it working area. I checked out a day early and received a prompt refund for the additional night.

Our stay was okay. The hotel room wasn’t bad, the sink was just dirty at the base. They set up a sofa bed even though we had an infant and needed to set up our playpen. But we could have asked them to take it down after check in. The breakfast wasn’t bad, they had a lot of food. Just busy and expensive. We liked the resort itself and the cafe on the beach. Our biggest complaint is the misinformation on the Expedia website. It says there are 4 pools, 1 outdoor pool, and 1 whirlpool. We assumed these were free because it didn’t say anything was extra. However, it was 27€ per person for one day. We opted not to pay that and use the beach instead. They need to clarify this on their Expedia.

The hotel looks lovely and is set in beautiful grounds but our stay could really have been better. The restaurant was unavailable the both nights we stayed there as it was booked for a private function. In addition, our room was not cleaned during our stay and the toiletries provided were rudimentary. Tea and coffee were not replenished either. I felt for the price paid, the property was not value for money.