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Best Western Plus Indianapolis NW Hotel

2.5 star property

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Exterior
Free daily buffet breakfast
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, cribs/infant beds, rollaway beds
Indoor pool
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet friendly
$84
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
7220 Woodland Drive, Indianapolis, IN, 46278
  • Place, Bethel AME Church
    ‪2 min drive‬
  • Place, Eagle Creek Park
    ‪3 min drive‬
  • Place, Lucas Oil Stadium
    ‪20 min drive‬
  • Airport, Indianapolis, IN (IND-Indianapolis Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(80 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(131 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Indianapolis NW Hotel

Indianapolis hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Best Western Plus Indianapolis NW Hotel offers 121 accommodations with complimentary bottled water and coffee/tea makers. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Best Western Plus Indianapolis NW Hotel features an indoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 764 square feet (71 square meters) include conference space. This business-friendly hotel also offers barbecue grills, a vending machine, and a fireplace in the lobby. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Indianapolis NW Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Crib (surcharge)
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 764 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 35.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 35.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per week
Cribs (infant beds) are available for USD 35.0 per week

Property payment types

Important information

Optional extras

  • Pet fee: USD 35.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out fee: USD 35.00 (subject to availability)
  • Crib (infant bed) fee: USD 35.0 per week
  • Rollaway bed fee: USD 35.0 per week

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Northwest
Best Western Plus Indianapolis NW
Holiday Inn Express Northwest Park Hotel Indianapolis
Holiday Inn Express Northwest Park Indianapolis
Holiday Inn Express Northwest Park Hotel
Holiday Inn Express Northwest-Park 100 Hotel Indianapolis
Best Plus Indianapolis Nw
Best Western Plus Indianapolis NW Hotel Hotel
Best Western Plus Indianapolis NW Hotel Indianapolis
Best Western Plus Indianapolis NW Hotel Hotel Indianapolis

Best Western Plus Indianapolis NW Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 520 out of 1007 reviews
Rating 8 - Good. 241 out of 1007 reviews
Rating 6 - Okay. 109 out of 1007 reviews
Rating 4 - Poor. 53 out of 1007 reviews
Rating 2 - Terrible. 84 out of 1007 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Norma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located right next to a Marriott so it’s very safe. It is under construction so the 4th floor king beds are closed but it is a still a very good place. They have a variety of breakfast options and one of the workers was personally making omelets for people, 10/10 love them for that. Unfortunately, I rated 4 stars bc the AC in the room doesn’t work very well and it was very loud on my floor. Idk if the people next door were just being obnoxious or if this is a reoccurring thing but they were screaming/yelling their conversations for the whole world to hear ALL NIGHT LONG. They continued this the entirety of my stay from check in to check out, debated on reporting to staff but I didn’t want to bother them with that.
Stayed 1 night in Aug 2025

10/10 Excellent

dongchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

MaKayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Internet access was good. Convenient parking.
Stayed 1 night in Aug 2025

10/10 Excellent

Temitope

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Meredith

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Got the job done. Needed some updating but overall was fine.
Stayed 1 night in Aug 2025

10/10 Excellent

value

Stayed 1 night in Aug 2025

4/10 Poor

Brittany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our experience started okay—the lobby looked nice. But once we got off the elevator, everything went downhill. The carpet was filthy and paint was peeling from the walls. When we got to the room assigned to us, there was a "Do Not Disturb" sign on the door. Just as I was about to use my key, a hotel employee walked up and rudely asked what we were doing outside her room. We explained it was the number given to us by the front desk, and she snapped, “You need to go back downstairs. Somebody messed up.” Back at the lobby, they gave us a different room. That one wasn’t much better—the fridge was dirty inside, the tub had grime, and there was a wad of hair over the drain. We were tired from traveling and decided to just clean it ourselves. The shower drained so slowly we were standing in water the whole time. To make matters worse, our room keys stopped working every day, and we had to keep going to the front desk to get them reactivated. On our last day, another guest mentioned the hotel was “supposed” to be remodeling. Honestly, I hope they do—but I won’t be coming back. Between the rude staff, dirty rooms, and constant key issues, this stay was nothing short of frustrating.
Stayed 4 nights in Jul 2025

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Jamie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Key card needed to be reprogrammed every time you left the room. Pool area had damaged parts that cut one kids hand. Breakfast was very basic. Fan in bathroom didn’t work, and paint was flaking off everywhere. AC pumped humid air into the room. Spend a few extra dollars and stay elsewhere.
Stayed 4 nights in Jul 2025

6/10 Okay

Jim

Traveled with family
Bed was very bad. We had a handicap room, shower leaked all over the bathroom floor. Hallway was very dirty. I will not stay here again. Not worth $277.00 a night.
Stayed 1 night in Aug 2025

8/10 Good

Leon

Stayed 1 night in Jul 2025

2/10 Terrible

Jonathan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Emily

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The photos provided for the property are not accurate to the condition of the building inside. The carpet through the hall was heavily stained.
Stayed 1 night in Jul 2025

4/10 Poor

Tyler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Lashawn

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Random Pick

Everything is outdated, holes in the wall in the hallway I guess they're trying to remodel for all the equipment is pushed to the side up against the wall in the hallway on the floors. They need more that one person that can work the desk on busy days.
Stayed 1 night in Jul 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Kamal

Traveled with family and small children, Traveled with family
Rooms were dirty. Staff at the reception was cold.
Stayed 1 night in Jul 2025

6/10 Okay

Chris

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Sade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and clean hotel staff was friendly
Stayed 1 night in Jul 2025

8/10 Good

MICHELLE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Convenient would stay again
Stayed 2 nights in Jul 2025

4/10 Poor

Brooke

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt really dirty,the carpets in the hallway and rooms are disgusting. The staff did not want to be bothered for any reason. I went down to the desk twice and asked for a light cleaning after 4 and 5 days because we were out of toilet paper, shampoo/conditioner and tissues and our trash cans were overflowing. They did not send anyone so by the 3rd day, at 3:00 I just wend down for the stuff we needed. They sent someone at 5:15 and at that point we had gotten everything we were out of so they just emptied the trash cans. I would not recommend at all.
Stayed 6 nights in Jul 2025

6/10 Okay

sherry

Liked: Staff & service
The staff was very responsive and check in was easy. I dont know why where were a ton of holes on the bottom of the walls in the hallways, and also mysterious stains on the carpet everywhere including in the room. I could also hear every little thing the person in room next to me was doing. I maybe slept 3 hours.
Stayed 1 night in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Jul 2025