2/10 Terrible
Angie
Traveled with partner
Nov 18, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I called the front desk several times prior to our arrival because I needed to communicate about the 2nd room we reserved. The phone went unanswered most of the time and two times the phone was picked up and immediately hung up. Once we arrived, the front desk staff weren't always there. Also, our key card was disabled between the first and second days we stayed there so we had to go to the front desk where, after we told the woman at the front desk about our card, she answered the phone and had a whole conversation while we stood there.
The room was somewhat dirty. There was an open packet of coffee in the coffee cups. We put out the "do not disturb" sign and the cleaning staff came in anyway. They took away 2 soaps and only gave me 1 new soap so I had to "share" the soap with the shower and the sink. We only had 1 body towel that we ended up sharing.
There was a grocery bag over the fire alarm. We called the front desk and they said to leave it there.
The continental breakfast was unappetizing. Also, we walked past the food prep area and there was a bucket of sausages left sitting out a whole hour and a half after the breakfast time was over.
For the price we paid, I would expect more out of this hotel. We won't be coming back.
Angie
Stayed 2 nights in Nov 2024