check in was smooth and easy. after a 9 hour drive we needed to use the bathroom, so that’s the first thing we did when we got to our room, and our toilet was broken. we got switched to a different room with no issues. when we get to our new room, our shower was dirty. there was hair all in the tub, and there was dirt or something else too. our towels were dirty, crusty, and stained. all our bedding was stained, and the sheets didn’t feel clean. thank god we were only there for a few hours at night.