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Hotel Central

4.0 star property

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Photo gallery for Hotel Central

Lobby
Standard Triple Room | Living area | Flat-screen TV
Superior Double Room | Living area | Flat-screen TV
Lobby lounge
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • 24/7 front desk

Explore the area

Map
Gilmstrasse 5, Innsbruck, Tirol, 6020
  • Hofburg
    ‪4 min walk‬
  • Innsbruck Old Town Christmas Market
    ‪6 min walk‬
  • Golden Roof
    ‪6 min walk‬
  • Innsbruck (INN-Kranebitten)
    ‪17 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Living area | Flat-screen TV

Standard Twin Room

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, minibar, in-room safe, iron/ironing board

Standard Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, minibar, in-room safe, iron/ironing board

Standard Triple Room

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, iron/ironing board

Superior Double Room

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Single Room, 1 Twin Bed

Superior Single Room, 1 Twin Bed | Premium bedding, minibar, in-room safe, iron/ironing board

Superior Single Room, 1 Twin Bed

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Comfort Triple Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Hotel Sailer

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, (1002)
$410 nightly
The price is $410 total
includes taxes & fees
Hotel Sailer

About this property

Hotel Central

4-star hotel in Innsbruck City Centre
Pamper yourself in Hotel Central's spa, enjoy the bar/lounge and restaurant, or hop on the free ski shuttle and hit the slopes.
Hotel Central offers 87 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2020.
A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 6 years old are not allowed in the spa.

After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the other amenities, including a health club and a steam room. For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. Hotel Central helps provide the perfect ski vacation with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

The hotel offers a restaurant. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in April 2020.

Hotel Central is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Cafe Central - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

Croatian, Czech, English, French, German, Italian, Polish, Russian, Serbian, Slovak

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Free ski shuttle
  • Secured self parking on site (EUR 25 per day)
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cafe Central

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 527 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 5 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1884
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Renovated entire property - April 2020
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 19 per person
  • Secured self parking fee: EUR 25 per day
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Guests under 6 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Central Innsbruck
Hotel Central Innsbruck
Hotel Central
Hotel Central Hotel
Hotel Central Innsbruck
Hotel Central Hotel Innsbruck

Hotel Central Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1013 reviews
Rating 8 - Good. 351 out of 1013 reviews
Rating 6 - Okay. 81 out of 1013 reviews
Rating 4 - Poor. 43 out of 1013 reviews
Rating 2 - Terrible. 16 out of 1013 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Daphne

Nice hotel near centre of Innsbruck

Comfortable stay near centre of Innsbruck and a short walk to the golden roof and old part of Innsbruck. Friendly and helpful staff at reception but staff in restaurant not as friendly. Good breakfast with lots of fresh fruit and nice cooked options. Few minor issues - broken window fitment, shower gel dispenser broken. Would recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Nice hotel with great breakfast. Good spot in town close to train station and the old town. Spacious room and bathroom, pity the shower is in a deep bad tub and the showerhead did not fit in it’s holder so you had to keep it in your hand while showering.
Stayed 1 night in Feb 2025

6/10 Okay

Colin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

3 Stars

The 4 star hotel adverts state that there's a bar and cafe (only open for guests for breakfast), yet both were closed. This appears to be an ongoing issue. Besides being misleading advertising, the response I got when I asked about it was words to the effect of "Nothing I can do about it, its not my area of responsibility. We chose this hotel because it had a bar and cafe, so as not to need to venture out into the cold to find a drink or food. The room was nice but attention to detail is sadly lacking. The power outlet in the bathroom was not properly fixed in place, and came away from the wall when you removed the cord. There was also an issue in the shower with the tap not being properly sealed, allowing water to get into the wall cavity. There was only one power outlet in the room, at the far side, under the TV, not atbeither bedside tables to allow for multiple charging of phones or laptops. There was no powerboard to assist with multiple charge cables. Charging was done one at a time. There was not water heater (kettle) in the room...you had to go down to reception to get one, after paying a bond. I wasvtold this was because 4 star guests sometime take the kettle with them when they leave??? If you want more than one cup of coffee or tea each, you must go to the reception and pay €1.50 for each coffee capsule or tea bag. I understand that a packet of 25 tea bags cost ca. €2.00 so a mark up of such magnitude seems 'excessive'. The 4 star ratingbis not deserved.
Stayed 1 night in Feb 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing hotel.

A very old hotel with some strange policies. Only given 2 small sachets of milk in the room, any more cost you €1.50 each, as do tea bags. Coffee machine supplied, but no kettle for tea, but you can get one from reception. Lovely big room, but small bathroom with shower over bath awkward to access, no grabrail. Had a snack in the cafe before the room, but the waitress only gave a note in change, kept the coins as a tip without even asking, even though we would have left one. Very friendly and helpful reception staff on afternoon of arrival, but not on morning of departure when the member of staff was quite offish. Would not stay here again.
Stayed 1 night in Feb 2025

8/10 Good

Pallavi

Traveled with family
Liked: Cleanliness, staff & service
Great place close to the city center
Stayed 2 nights in Feb 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to stay

Great stay. The front desk attendants were excellent and the rooms were comfortable and clean. The restaurant people were a little abrupt.. and the breakfast was pricey, but overall , I highly recommend.
Stayed 3 nights in Feb 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great location just off the main town square and river area.
Stayed 1 night in Feb 2025

4/10 Poor

Mehmet

Stayed 1 night in Feb 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Good central location. Very friendly helpful staff. Very traditional building but modern rooms.
Stayed 2 nights in Jan 2025

8/10 Good

Jennil, Sarnia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice center location
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal!

We stayed here for just one night. The room was amazing - spacious and spotless! We did get some street noise in the morning, but it was no big deal. Would absolutely stay here again. Loved the nice firm bed!
Stayed 1 night in Jan 2025

8/10 Good

Susan

Traveled with partner
Liked: Staff & service, amenities
The lobby was lovely, spacious, comfortable, and elegant. Buffet breakfast was excellent. Staff were friendly and helpful. Room was spacious. Unfortunately, room was not very clean. It needed a good mopping and bathroom cleaning.
Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Great location. Excellent breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Hotel Central, the facilities were clean and nice, the staff were friendly and helpful. It is so close to everything.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It's a hotel with atmosphere - the older areas (the cafe and the lobby) are very beautiful and you can sense the building's history. It's also very convenient for everything in central Innsbruck. We had a very enjoyable stay with our three year old. Only downside was the second bed in the room, which was very creaky, and the excess heat in the public areas.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

Thank you so much for the great time and customer service, we did really enjoyed! The only thing was that we were not able to regulate temperature.
Stayed 2 nights in Jan 2025

8/10 Good

Tracy

Traveled with family
Liked: Amenities, property conditions & facilities
The staff was very nice and helped me after my accident. Would really recommend.
Stayed 3 nights in Jan 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost made 5 stars.

The hotel is very central. I asked for 2 extra pillows to be in the room but they were not provided. There were 2 tea bags and 2 coffee caps provided (extra cost €1.50 each, but no milk. A kettle to heat water for the tea would have been nice to be standard in the room to make a cup of tea. Breakfast, while convenient, is over priced at €19 for what you get as the hot section is limited in variety. €12 to €14 is more realistic. Local taxes need to be added to the origional booking...it is never nice to be stung with an extra cost at xheck out.
Water €3
No milk
Stayed 1 night in Jan 2025

10/10 Excellent

Shenandoah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel would recommend
Stayed 2 nights in Jan 2025

8/10 Good

Sabrina

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly. Room was clean. Convenient location.
Stayed 3 nights in Jan 2025

10/10 Excellent

Joanna

Traveled with family
Fantastic location for exploring Innsbruck. Friendly staff & very clean rooms, view of the mountains! Amazing, def recommend
Stayed 2 nights in Jan 2025

6/10 Okay

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
What’s good… clean, comfortable, excellent and attentive reception. What’s bad… cleaners talking at full volume outside my door at 07.30 on a Sunday morning and very low pressure running water.
Stayed 1 night in Jan 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. As good or better than the first.
Stayed 1 night in Jan 2025