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The Hey Hotel

4.0 star property

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Photo gallery for The Hey Hotel

Exterior
Minibar, in-room safe, individually decorated, desk
Lobby
Minibar, in-room safe, individually decorated, desk
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Room service
  • Laundry
  • Pet friendly

Explore the area

Map
Höheweg, 7, Interlaken, BE, 3800
  • Hoeheweg
    ‪1 min walk‬
  • Kletterhalle Interlaken
    ‪3 min walk‬
  • Kunsthaus Interlaken
    ‪3 min walk‬
  • Bern (BRN-Belp)
    ‪44 min drive‬

Room options

Standard Single Room, 1 Twin Bed

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Minibar, in-room safe, individually decorated, desk

Standard Twin Room

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

The Hey Hotel

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (379)
The price is $172
per night
$185 total
includes taxes & fees
Feb 25 - Feb 26
The Hey Hotel

About this property

The Hey Hotel

4-star hotel in Central Interlaken
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a conference center. Other amenities include a coffee shop/cafe, a business center, and laundry facilities.
The Hey Hotel offers 192 accommodations with minibars and safes. Each accommodation is individually decorated. Satellite television is provided. Bathrooms include bathtubs or showers and hair dryers.

This Interlaken hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 4-star property consist of a business center and 3 meeting rooms.

This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands.

The Hey Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
The Hey Hotel has 2 restaurants serving lunch and dinner.
Ristorante Mercato - Onsite restaurant.
Spice India - This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi

Parking and transportation

  • Offsite parking available (CHF 10 per day)
  • Ski shuttle nearby

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Ristorante Mercato
  • Spice India

Things to do

  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • Elevator

More

  • 5 floors
  • Built in 1978
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

City Hotel Oberland
City Oberland
City Oberland Hotel
City Oberland Swiss Quality
City Oberland Swiss Quality Hotel
City Oberland Swiss Quality Hotel Interlaken
City Oberland Swiss Quality Interlaken
Hotel City Oberland
Hotel Swiss Quality
Swiss Quality Hotel
The Hey Hotel Hotel
Hotel City Oberland
The Hey Hotel Interlaken
The Hey Hotel Hotel Interlaken
City Oberland Swiss Quality Hotel

The Hey Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 245 reviews
Rating 8 - Good. 101 out of 245 reviews
Rating 6 - Okay. 58 out of 245 reviews
Rating 4 - Poor. 17 out of 245 reviews
Rating 2 - Terrible. 5 out of 245 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location friendly people great experience
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
During vacation, one is supposed to wake up leisurely in the morning to a nice, quiet surroundings. However, there was major renovation going on and we were woken up to the noise of drilling and electric saws, not good. Secondly, because of this renovation,we were put up in an adjacent building, not the main one shown in the photos. The secondary building is not as pleasant as the main one, not much light falling into the room. During booking of this property on expedia, there was no information on this renovation, the reason is obvious but that does not mean the customers should get cheated.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
More like a dorm than a hotel
This hotel is currently under renovations, so I am sure the new hotel rooms will be nicer. However, our hotel room was very minimal and looked more like a college dorm than a highly-rated hotel. There was no way to control the temperature of the room, the bed was uncomfortable, and the shower head was broken. Overall, this hotel was disappointing.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with group
It’s clean enough with very few amenities. The rooms could be a little cleaner, more modern, and nicer.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
When arrived - the staff (she is about 45-50 year old) who checked me in was NOT friendly at all. She thought she was doing me a favor. Room was clean with a nice balcony.
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
The location in town was great. The room felt more like a hostel than a hotel. It looked NOTHING like the pictures online. Bed was comfortable, but I got little sleep. I had to wake up early and the DJ at the hotel bar played loud music that kept me up till 1:00. Definitely would not stay here again or recommend it to anyone other than someone who plans to be out at the bar.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
The room was very hot and had no air conditioner. In fact they said I did not book an air conditioned room. I did not know they had 2 kinds!! They switched me to a different room but gave me a twin bed with a horrible thin pillow. I had to bundle up a sweater and jacket which I used for a pillow. They have a breakfast buffet available for which they charge. Being on the main street is noisy since the door had to be open all night to cool. People walking outside were loud and talked late into the night, preventing sleep.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The property is old. But the location is convenient. It only took us about 5 min to get there from the train station.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Central location in Interlaken, easy walk from the train station, on bus route & close to Coop market & many restaurants & shops. Top floor room provided a nice viewpoint over the town & valley.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was worried, but it was an awesome stay
This hotel is in a great location. I was a bit worried at first, but from check in to check out, it was a great experience. I highly enjoyed staying at this property and the staff was very friendly. I was pleasantly surprised how wonderful this property actually is.
Stayed 3 nights in May 2019

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property with very professional staff...
Stayed 2 nights in May 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I only stayed one night and it was very pleasant. The staff was also nice and helpful. Our room was big and clean. Our bed was also quite comfortable. Although we had a balcony, we would have loved to have a small fridge in our room. Apart from that we recommend City Oberland Swiss Quality Hotel.
Stayed 1 night in Feb 2019

10/10 Excellent

Kimberly

Very accommodating staff, large, clean rooms, updated bathrooms. Perfect location. Would definitely return.
Stayed 2 nights in Nov 2018

10/10 Excellent

Sharon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quite room with a nice view of the mountains and an updated bathroom. Located in central Interlaken close to Interlaken West train station, several shops and restaurants, and a nice bakery around the corner.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Where do I begin?
Great location. The rooms are fine, a little bigger than usual for Europe. Our room had a little balcony which allowed for viewing the parasails. The room was quite nice except for one design flaw. The bathroom has a glass door which affords absolutely no privacy. The toilet might as well be right in the room. Breakfast was usually complete chaos as the hotel lodges numerous bus tours. They have difficulty keeping the food supplied so one thing or another is always being refreshed. The tours clean out the buffet before the regular guests have a chance to get anything. It’s a stressful way to start the day. The staff saw our frustration and made attempts to help us. However, eating breakfast in 3 different trips to the buffet was annoying. The males at the front desk could use some training in customer service, We requested an additional pillow to assist with a health condition and were met with a complaint about how everyone was asking for pillows. It made us uncomfortable, as it appeared that we were bothering him. Ultimately, housekeeping did provide us with the pillows and the young lady was very nice about it. This was our 6th trip to Switzerland and our 3rd trip to Interlaken. We would not stay here again and we would be more inclined to look for a small boutique style hotel.
Stayed 6 nights in Sep 2018

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2018

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location but.......
Good location. Poor breakfast, uncomfortable beds, towels threadbare. Staff very good. Expensive
Stayed 3 nights in Sep 2018

8/10 Good

Thelma, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near restaurants and sbopping. Breakfast with some variety included with accomodation. The only thing is the airconditioning is not working.
Stayed 1 night in Aug 2018

6/10 Okay

Elaine, Toronto

Liked: Cleanliness
Great location and spacious room. The breakfast had a good selection, was easy to use and the staff were friendly and prompt to bring coffee. The hotel though had a very ‘budget’ feel. One thin hard towel each, lumpy pillows, very tired hallways and stairs. This hotel is actually 3 separate buildings, we were in the Residence in the back which might be worse than the others. Also I was disappointed that their ‘free parking’ was limited to 10 spaces and the hotel probably has 80 rooms. So of course they were always full, especially since they are not monitored to be used just for guests. The people at the front desk smirked when I said it wasn’t fair to call to free parking “it is free it is just limited”. City parking is available very close by at 2 francs per hour, no cost between 7pm and 7am.
Stayed 3 nights in Aug 2018