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The Guesthouse by the Hey Hotel

3.0 star property

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Superior Double Room | In-room safe, soundproofing, iron/ironing board, travel crib
Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, travel crib
Daily buffet breakfast (CHF 25 per person)
Standard Double Room | In-room safe, soundproofing, iron/ironing board, travel crib
Standard Double Room | Bathroom | Towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    ‪1 min walk‬
  • Kletterhalle Interlaken
    ‪2 min walk‬
  • Kunsthaus Interlaken
    ‪2 min walk‬
  • Bern (BRN-Belp)
    ‪42 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, travel crib

Family Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, iron/ironing board, travel crib

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, travel crib

Superior Double Room

  • Sleeps 2
  • 2 Twin Beds

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Exterior

Hotel Derby Interlaken - Action & Relax Hub

  • Breakfast included
  • Pet friendly
  • Air conditioning
  • Parking available
4.2 out of 5, Very Good, (535)
The price is $170
per night
$184 total
includes taxes & fees
Mar 7 - Mar 8
Hotel Derby Interlaken - Action & Relax Hub

About this property

The Guesthouse by the Hey Hotel

3-star Interlaken hotel, connected to a rail/subway station in Central Interlaken
A restaurant, a bar/lounge, and free use of bicycles are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 3 meeting rooms are available. This Interlaken hotel also offers ski storage, tour/ticket assistance, and a front-desk safe.

The Guesthouse by the Hey Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Guesthouse by the Hey Hotel has a restaurant on site.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Family friendly

  • Highchair
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 221 reviews
Rating 8 - Good. 68 out of 221 reviews
Rating 6 - Okay. 35 out of 221 reviews
Rating 4 - Poor. 24 out of 221 reviews
Rating 2 - Terrible. 17 out of 221 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ralph

Stayed 1 night in Oct 2024

8/10 Good

Florence

Stayed 2 nights in Sep 2024

2/10 Terrible

Thuvaraga

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very small unclean washrooms
Stayed 1 night in Oct 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Great location!
Stayed 8 nights in Oct 2024

8/10 Good

Taimoor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Estrellita

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very convenient to shopping and bus stop, but the room they gave us was on the 4th floor which looked like an attic. Our heads got bump all the time on the ceiling. It would have been nice if there was a small table below where the TV was.
Stayed 2 nights in Sep 2024

6/10 Okay

Shena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in felt like we were an inconvenience. We were led through to the main hotel exit and pointed to the building across the street. Seems like those staying in the Guesthouse across the street rather than the main hotel are second class citizens. The elevator carpet was disgusting and as not cleaned in the three days we were there. The bathtub and bathroom floor needed a good scrubbing. The large window over looked a courtyard (at the same level on the second floor, and there were a few guys sitting there who could easily see right in to our room, so as two females that was uncomfortable and we had to keep our curtains closed the whole time we were there. You scan a QR code to get access to their services online. We wanted a couple of extra pillows (there’s only two provided for two people and with nowhere to sit other than the bed, two pillows per person are more comfortable). I requested them through the site as indicated. We went out for the rest of the afternoon and retuned after dinner. No extra pillows were brought so I had to go get them. Lastly, they use motion sensor lighting, which is great for the obvious reasons, however, lighting is critical, particularly on stairs. I took the stairway one evening and almost fell in a dark spot. I highly recommend Interlaken—it’s absolutely beautiful. But I would not stay here again.
Stayed 2 nights in Sep 2024

6/10 Okay

Maria, COVINA

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in the guest house. The first room that was given to one of the people I was traveling with, looked like a dirty dungeon. After complaining they did move her up to a room with no filty carpet. Housekeeping took my personal eating utensils and there’s no way they could have confused it with hotels. They are teeny tiny. I would not stay in guest house again
Stayed 4 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location, but what was not explained was that the actual building where most of the rooms are, is located in a building behind the main hitel and that none of the rooms in that building have air conditioning. Also, parking at the hotel is some what complex as they park in a little alley behind the main hotel.
Stayed 3 nights in Sep 2024

2/10 Terrible

Nitish

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this property…
Stayed 4 nights in Sep 2024

4/10 Poor

Xueheng

Liked: Staff & service
Disliked: Property conditions & facilities
Room is very small , towel has holes, hot pot is leaking, shower is very small.
Stayed 3 nights in Sep 2024

6/10 Okay

Patricia

Traveled with family
Hotel was entirely too hot, very uncomfortable for sleeping. Rooms were nice. My only disappointment was how hot it was in the room.
Stayed 2 nights in Sep 2024

8/10 Good

Kevin

Traveled with partner
Liked: Staff & service, amenities
Nice room but it smelled like someone had smoked in the room previously, and they tried to cover it up with detergent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance from the property. The staff is very friendly and helpful.
Stayed 1 night in Sep 2024

6/10 Okay

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Little noisy in the evening
Stayed 2 nights in Sep 2024

6/10 Okay

Brian

Liked: Cleanliness, staff & service
It was average for an overpriced accommodation
Stayed 2 nights in Sep 2024

8/10 Good

Hanh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the heart of Interlaken, walkable to train train station.
Stayed 1 night in Jul 2024

8/10 Good

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a central location to tourism office and shopping, restaurants however it is a busier area. The view was directly into other peoples hotel room so a challenge to keep windows open when curtains need to be closed (you could look directly into others aswell across laneway. Not the easiest hotel to find and parking was not by hotel (about 5 min walk). We only stayed 1 night so not a big issue but if I were to stay in Interlaken for a few nights I would look for a place with parking and more importantly views and more atmosphere. Staff were great and helped me when I lost my parking tickets - really appreciated this service. About 20 min walk to Harder Kulm - but beautiful walk.
Stayed 1 night in Aug 2024

4/10 Poor

brian

Disliked: Property conditions & facilities, room comfort
Guest house poor, hotel good.
The accommodation was in the building next door in the guest house ( we thought it was in the hotel) The room had two single beds at ground level and two in a loft up a narrow steep ladder. This was too small for teenagers or adults and over promoted. The worst aspect was the mini bathroom ( for four people) A small toilet by the door , a BATH SHOWER and small sink. The most dangerous aspect was the shower ,which when placed on medium would suddenly change to boiling , potentially burning your skin even if you switched it to cold,as it stayed boiling. I mentioned this to reception,who seemed unconcerned but they would report it to an engineer. The hotel entrance is spacious, inviting and well designed. Breakfasts were excellent ( we paid for seperately) But as I stated to the receptionist, the bathroom was 2 star quality and the room not suitable for three adults ( even though sold for four)
Stayed 2 nights in Aug 2024

10/10 Excellent

Xumin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Kamen

Stayed 1 night in Aug 2024

10/10 Excellent

Shimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. Friendly helpful staff
Stayed 1 night in Aug 2024

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
The guest house doesn’t have any AC and it just has a small fan. The rooms don’t come with a mini fridge either. You have to open the windows in summer so you aren’t hot and then a lot of little flies come in. The area is great and the staff was great but it’s not worth the price. It’s a glorified hostel and for the price it isn’t worth it.
Stayed 1 night in Aug 2024

8/10 Good

SAI MAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure n temperature could be improved by a lot. The slanted roof is health n safety hazard. The staff are helpful n good.
Stayed 3 nights in Aug 2024