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The Guesthouse by the Hey Hotel

3.0 star property

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Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Standard Double Room | Bathroom | Towels
Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Daily buffet breakfast (CHF 25 per person)
Family Quadruple Room | Bathroom | Towels

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Housekeeping
$186
includes taxes & fees
Jan 12 - Jan 13

Explore the area

View in a map
Höheweg 7, Interlaken, 3800
  • Place, Hoeheweg
    ‪2 min walk‬
  • Place, Mystery Rooms
    ‪8 min walk‬
  • Place, Interlaken Casino
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.2 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Family Quadruple Room

8.2 out of 10
Very good
(25 reviews)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2

View all photos for Family Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Family Room

  • Sleeps 2

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About this property

The Guesthouse by the Hey Hotel

3-star Interlaken hotel, connected to a rail/subway station in Central Interlaken
This hotel features a restaurant, a bar/lounge, and free use of bicycles. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 3 meeting rooms are available. This Interlaken hotel also offers ski storage, tour/ticket assistance, and a front-desk safe.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Guesthouse by the Hey Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

The Guesthouse by the Hey Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 142 out of 370 reviews
Rating 8 - Good. 111 out of 370 reviews
Rating 6 - Okay. 55 out of 370 reviews
Rating 4 - Poor. 38 out of 370 reviews
Rating 2 - Terrible. 24 out of 370 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

alexandria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So if I was to judge the first room we were supposed to stay in it was awful! Though cute, the room smelled like a used litter box and unbreathable. I told the front desk and they said they'd send a maid to fix the issue while we went out. Came back, front desk said the problem was fixed and was because the room had been empty for a couple nights. Mmmm. No. Went to room, still reeked.
Stayed 2 nights in Sep 2025

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic clean hotel room. Breakfast was just all right.
Stayed 3 nights in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location in sde streetso quiet. Excellent breakfast
Stayed 3 nights in Sep 2025

10/10 Excellent

Eleanor, Arden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 3 nights in Sep 2025

10/10 Excellent

jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities
Bathroom could use some general repairs and updating but a very confortable stay. Overall a comfortable and good stay, would recommend. Great location
Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. There was no AC but you could open the windows which was nice in the evenings. The staff were very nice. There are dining options onsite and just behind the hotel in a courtyard. It was a nice walk to Interlaken train stain and a shorter walk to Interlaken West.
Stayed 2 nights in Sep 2025

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service
Room was good but bathroom was small. Great location’ Staff was very helpful and friendly!
Stayed 3 nights in Sep 2025

10/10 Excellent

David, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one-night stay was comfortable and good value. Staff are very friendly and happily answered all our questions and requests. Breakfast buffet is comprehensive and in a lovely space; good wi-fi; very convenient location near Interlaken West station.
Stayed 1 night in Sep 2025

4/10 Poor

Nadya

Traveled with family and small children
Disliked: Staff & service
I like the place of hotel But I didn’t like the strong smell of meat as pork in the buffet of breakfast
Stayed 4 nights in Sep 2025

8/10 Good

Keelinn

Stayed 2 nights in Sep 2025

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the train station and near plenty of shopping. Staff was gracious enough to upgrade our room. Only thing was the paint was peeling in the shower. Other than that, nice hotel to stay in.
Stayed 1 night in Sep 2025

8/10 Good

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Guesthouse is utilitarian but offered all the essentials. We had no problems with the bath facilities. And it was not hot so the lack of A/C was not a problem. It was expensive but it was also the cheapest available when we booked. Also we heard nothing from the other rooms. I recommend but would urge them to offer two pillows per person.
Stayed 2 nights in Sep 2025

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to transport and fun sho
Stayed 5 nights in Aug 2025

8/10 Good

David

.
Stayed 3 nights in Sep 2025

2/10 Terrible

Pranav

Disliked: Cleanliness, staff & service, property conditions & facilities
Entered the room to find out the sink was not passing water. A person came to fix it and removed the sink button and did some temperate fix. Totally pathetic experience. Wasted 2 hours. In terms of daily room cleaning, no bedsheet changes just folding the blanket. Even the stains on the bedhsheet remained as is.
Temporary fix wi to bucket that too bad
See the condition of sink
Stayed 6 nights in Aug 2025

10/10 Excellent

Misty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with nice clean rooms. The breakfast the next day offered so much variety and was so good. Staff was great and helpful also! 10/10 recommend.
Stayed 2 nights in Sep 2025

8/10 Good

Bikash

Liked: Cleanliness, staff & service, property conditions & facilities
Great, loved this place. Location is great!
Stayed 3 nights in Aug 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Staff was extremely courteous. Walkable to most attractions. Would highly recommend.
Stayed 2 nights in Sep 2025

8/10 Good

Bikash

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place, great location.
Stayed 1 night in Aug 2025

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great scrambled eggs, great breakfast, close to trains
Stayed 4 nights in Sep 2025

6/10 Okay

Mary

Traveled with family
Disliked: Amenities
Room is ok but for the price I paid I expected more. No kettle and no microwave. Room is hot, the fan is noisy
Stayed 2 nights in Sep 2025

4/10 Poor

Faiza

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has no Ac no phone in room to contact front desk no fridge price very high no amenities
Stayed 3 nights in Aug 2025

8/10 Good

Lina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Train Station, quite and friendly staff
Stayed 3 nights in Aug 2025

8/10 Good

Gaurav

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room service didn't clean the room even once during the 5 days stay even when reminded on the front desk. Location is great though for commute, grocery and restaurants.
Stayed 4 nights in Aug 2025