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Victoria Jungfrau Grand Hotel & Spa

5.0 star property

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Photo gallery for Victoria Jungfrau Grand Hotel & Spa

Indoor pool, outdoor pool, sun loungers
1 bedroom, premium bedding, minibar, in-room safe
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Exterior
Snow and ski sports

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service

Explore the area

Map
Höheweg 41, Interlaken, BE, 3800
  • Hoeheweg
    ‪2 min walk‬
  • Interlaken Casino
    ‪4 min walk‬
  • Mystery Rooms
    ‪11 min walk‬
  • Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Nescens Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Nescens Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Junior Suite

TV

Deluxe Junior Suite

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room

  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Junior Suite

Superior Junior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Superior Junior Suite

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Suite

Premium Suite | Property amenity

Premium Suite

  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Tower Suite

Tower Suite | Living area | TV

Tower Suite

  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Duplex Suite

Superior Duplex Suite | 1 bedroom, premium bedding, minibar, in-room safe

Superior Duplex Suite

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Duplex Suite

Balcony view

Deluxe Duplex Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite

Superior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Superior Suite

  • Sleeps 3
  • 1 Double Bed

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4.5 out of 5, Wonderful, (209)
The price is $389
per night
$412 total
includes taxes & fees
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About this property

Victoria Jungfrau Grand Hotel & Spa

5-star hotel in Central Interlaken
Enjoy the free ski shuttle and an indoor pool at Victoria Jungfrau Grand Hotel & Spa during the winter, and return in the summer for a round at the hotel's golf course.
Victoria Jungfrau Grand Hotel & Spa offers 216 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and toothbrushes and toothpaste.

This Interlaken hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and an indoor tennis court. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NESCENS has 20 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

During the winter, enjoy onsite recreation like ice skating and return when the snow melts for a round of golf at the onsite golf course. After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Victoria Jungfrau Grand Hotel & Spa helps provide the perfect ski vacation with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. This luxury hotel also offers a complimentary children's club, an indoor tennis court, and outdoor tennis courts. Onsite parking is available (surcharge), along with a car charging station.

Victoria Jungfrau Grand Hotel & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Sapori - This restaurant specializes in Italian cuisine and serves lunch and dinner.
La Terrasse Brasserie - This brasserie serves dinner only. Open select days.
Radius - by Stefan Beer - This fine-dining restaurant specializes in local cuisine and serves dinner only. Open select days.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: High-speed internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free ski shuttle
  • Self parking on site (CHF 35 per night)
  • Valet parking on site (CHF 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 45 for adults and CHF 45 for children
  • 3 restaurants
  • A bar/lounge
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • La Terrasse Brasserie
  • Radius - by Stefan Beer
  • Sapori

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 3 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Helicopter/airplane tours
  • Ice skating
  • Indoor pool
  • Indoor tennis court
  • Library
  • Outdoor pool
  • Pilates classes
  • Playground
  • Ropes course
  • Sauna
  • Shopping mall
  • Ski passes
  • Ski storage
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 6,641 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CHF 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CHF 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 35 per pet, per night
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 160.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: CHF 440.00
  • New Year's Eve (December 31) Gala Dinner per child: CHF 220.00 (from 4 to 12 years old)
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 45 for adults and CHF 45 for children
  • Fee for in-room wireless internet: CHF 0 per stay (rates may vary)
  • Airport shuttle fee: CHF 660 per vehicle (one way)
  • Self parking fee: CHF 35 per night
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 35 per pet, per night
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: CHF 160.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for golf tee times, massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel Jungfrau
Grand Hotel Jungfrau Victoria
Grand Hotel Victoria Jungfrau
Jungfrau Victoria Grand Hotel
Jungfrau Victoria Hotel
Victoria Jungfrau
Victoria Jungfrau Grand
Victoria Jungfrau Grand Hotel
Victoria Jungfrau Grand Hotel Interlaken
Victoria Jungfrau Grand Interlaken
Victoria Jungfrau Grand Hotel And Spa
Victoria Jungfrau Grand Spa
VICTORIA-JUNGFRAU Grand Hotel Interlaken
Victoria Jungfrau & Interlaken
VICTORIA JUNGFRAU Grand Hotel Spa
Victoria Jungfrau Grand Hotel & Spa Hotel
Victoria Jungfrau Grand Hotel & Spa Interlaken
Victoria Jungfrau Grand Hotel & Spa Hotel Interlaken

Victoria Jungfrau Grand Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 358 out of 460 reviews
Rating 8 - Good. 67 out of 460 reviews
Rating 6 - Okay. 24 out of 460 reviews
Rating 4 - Poor. 7 out of 460 reviews
Rating 2 - Terrible. 4 out of 460 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Allyssa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, beautiful. Friendly and helpful staff. Needed to ask staff for an HDMI cable as they didn’t have smart TVs (a little disappointing). Had no control over the temperature of the room, was told in the winter they set the entire hotel to a certain temperature so we found ourselves opening the windows at night to our dismay. Otherwise, pool area , gym and rooms themselves were lovely. Walking distance to town, shopping, laundromat, train stations and a lovely 3 mile walk around the lake.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff went above and beyond to help us enjoy our stay at the hotel and in Interlaken.
Stayed 3 nights in Dec 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, elegant property with exceptional staff!
Stayed 1 night in Dec 2024

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, loved this hotel!
Stayed 1 night in Oct 2024

10/10 Excellent

jeffrey, tampa

Liked: Cleanliness, property conditions & facilities
Beautiful hotel and great service
Stayed 1 night in Oct 2024

10/10 Excellent

Usman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful all around! The venue is stunning
Stayed 2 nights in Oct 2024

10/10 Excellent

Ramsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service and staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Ramsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location. Staff was very attentive and professional.
Stayed 2 nights in Oct 2024

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
This is a beautiful, well maintained, elegant hotel in the middle of Interlaken directly between the two railway stations. It is easy to reach and perfect as a location to explore the Jungfrau area. The inclusive breakfast is first rate with a wonderful view of two person Para-gliders landing in the park opposite the hotel. The reception staff are fabulous. The other staff are good, but the evening staff,in the same wonderful space as breakfast, do get the award for being the slowest servers in Jungfrau. The hotel has a strange heating and cooling system. It is either heating or cooling but cannot be switched from one to the the other at will. We froze on our first night. Reception arranged for an electric heater to be delivered to the room, which worked fine. They pointed out it was not time for them to change the system over from cooling to heating with the cold spell we experienced being unusual. The Spa and overall ambiance of the hotel are wonderful. We thoroughly enjoyed our stay.
Stayed 5 nights in Sep 2024

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely stunning. It was really well done. The issues that I ran into were that the air conditioning did not work any of the rooms we had. Either of us slept very well. The food and the hospitality was absolutely great. Other downside was that the main pool was closed and so we couldn't use any of the facilities. I wish we knew some of this before we booked but either way it was the nicest place in town.
Stayed 1 night in Aug 2024

10/10 Excellent

Weimin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of interlaken, with the best view of the snow mountain top from the dining hall. Very comprehensive spa facility with a Roman style open pool facing the Mountain View. The stay experience is unique and memorable. Room is spacious and comfortable. Impeccable service from everyone in the hotel. Highly recommend for anyone who would visit the area.
Stayed 2 nights in Jul 2024

10/10 Excellent

JESSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel in a beautiful city. The staff was very welcoming and took the time to tell us about sights to see and places to eat. We look forward to coming back again soon.
Stayed 3 nights in Jul 2024

8/10 Good

Daina and Clive

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a splurge but one worth taking... The building, restaurant and amenities are truly top notch. Stunning spa and we also used the gorgeous indoor tennis court. The restaurants were the best we had while in Interlaken. By far our favorite memory will be eating breakfast by a huge window watching the paragliders... Pricey place but priceless core memory!
Stayed 5 nights in Jul 2024

4/10 Poor

joe

Traveled with family
Disliked: Staff & service, property conditions & facilities
Way over priced. poor reception service. old, small junior suite room. terrible breakfast. never come back .
Stayed 4 nights in Jul 2024

8/10 Good

MARCIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Tivemos um upgrade de apto, porém o mesmo apresentou alguns problemas. Na primeira noite o cofre estava trancado e não pudemos ter acesso, e o problema foi prontamente resolvido no dia subsequente. Também tivemos um problema com a luz interna do armário que permaneceu ligada a noite toda, atrapalhando a primeira noite de sono. O staff sempre se demonstrou pronto a resolver o problema, porém fica a minha sugestão de haver um plano de manutenção preventiva.
Stayed 3 nights in Jun 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in EVERY way.
Well. What can I say. 5 stars from checking to leaving. The room itself & the hotel were perfect. Staff were kind & very helpful Dinner in the hotel restaurant was fantastic so much so we are there every night of our 3 night stay , ate something different each night & we’re not disappointed with the service or quality. I can understand the mixed reviews but we enjoyed the laid back , not rushed very European service …the staff were professional & knowledgeable regards the menu , wines & cocktails Facilities on offer were great & for us it was a fantastic base for our itinerary…lots to fo & see …we will definitely be back as we can’t wait to see it in Winter.
Stayed 3 nights in Jun 2024

10/10 Excellent

Dalal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is exceptional,, all the staff are well trained,, the dining options are very good
Stayed 2 nights in Jun 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

BALAGOPALAN JAYAGOPAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel with majestic views!
Stayed 1 night in May 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024