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Mercure Inverness Hotel

4.0 star property

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Photo gallery for Mercure Inverness Hotel

Daily English breakfast (GBP 17.95 per person)
Eco-friendly toiletries, hair dryer, towels
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services
$75
includes taxes & fees
Feb 22 - Feb 23

Explore the area

View in a map
Church Street, Inverness, Scotland, IV1 1DX
  • Place, Victorian Market
    ‪1 min walk‬
  • Place, Eastgate Shopping Centre
    ‪2 min walk‬
  • Place, Inverness Castle
    ‪4 min walk‬
  • Airport, Inverness (INV)
    ‪15 min drive‬

Room options

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds

8.4 out of 10
Very good
(17 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Double Room, 1 Double Bed

8.4 out of 10
Very good
(28 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free WiFi

Privilege, Double Room, 1 Double Bed

7.4 out of 10
Good
(19 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free WiFi

Double Room, 1 Double Bed (Compact)

8.6 out of 10
Excellent
(14 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free WiFi

Classic Double Room, 1 Double Bed

8.2 out of 10
Very good
(11 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Inverness Hotel

4-star hotel in Inverness City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services. Housekeeping is available on request.
Mercure Inverness Hotel offers 121 accommodations with safes and coffee/tea makers. LED televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Mercure Inverness Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.
33 Church St Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per night)

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 33 Church St Brasserie

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Hotel Mercure Inverness
Inverness Mercure
Inverness Mercure Hotel
Mercure Hotel Inverness
Mercure Inverness
Mercure Inverness Hotel
Mercure Inverness Hotel Scotland
Inverness Ramada
Ramada Inverness
Mercure Inverness Hotel Hotel
Mercure Inverness Hotel Inverness
Mercure Inverness Hotel Hotel Inverness

Mercure Inverness Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 349 out of 1006 reviews
Rating 8 - Good. 354 out of 1006 reviews
Rating 6 - Okay. 165 out of 1006 reviews
Rating 4 - Poor. 88 out of 1006 reviews
Rating 2 - Terrible. 50 out of 1006 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, customer service was good, check in-out quick and no complications My only issue is no water supplied for the 'complimentary tea and coffee' charged for water at check out
Stayed 1 night in Oct 2025

8/10 Good

Annette

Traveled with partner
Liked: Amenities, property conditions & facilities
Clean room, lovely shower, good comfy bed, and warm room, good facilities. down side mirror in bathroom not working, couldn't open window for some fresh air was told by reception 1rdt floor rooms the windows don't open,, think we should have been advised about this as and accommodated on a higher floor room. Being the week end it was rather noisy , we asked for a room with a view to the river and we're given a room facing the buildings and bars thorough fair. The room 110 was very clean and comfortable but not with the river view.
Stayed 3 nights in Oct 2025

10/10 Excellent

Loriann, Grantsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. It was a good location for walking around the city. Would definitely stay here again
Stayed 5 nights in Oct 2025

6/10 Okay

Allison

Clean enough. Comfortable bed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for tourists .

Had a slight issue at check-in . This was resolved by the manager the following morning . Very professionally and without a big fuss . The location of the hotel is second to none . Would highly recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with choices for breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent throughout, staff very friendly and helpful. Food excellent and wholesome.
Stayed 1 night in Oct 2025

6/10 Okay

Oliver

Traveled with group
Liked: Cleanliness, staff & service

Overpriced but ok for one night

Hotel needs refurbishing. Lack of plug sockets in bedroom. Small bathroom with bad pressure in the shower. Excellent breakfast. Rooms on the town side are very noisy at night with all the bars and pubs. Overpriced for what it is.
Stayed 1 night in Oct 2025

8/10 Good

Andrew

Liked: Cleanliness
The room appeared to be unheated. Although the door to room appeared to be secure it had previously been damaged along the lock/door pillar which was concerning. (Room 115). The room was clean and comfortable but exterior noise in the streets echoed between the buildings. As a light sleeper this was not ideal.
Stayed 1 night in Oct 2025

8/10 Good

Eileen

Stayed 3 nights in Oct 2025

8/10 Good

Vera

Liked: Cleanliness, staff & service
Overall the hotel is ok. The staff are hard working and very good at what they do. The hotel could do with an upgrade. We had an issue with our room, th
Stayed 3 nights in Oct 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
It’s an older property with heating issues in the rooms & no soundproofing from external noise
Stayed 3 nights in Oct 2025

8/10 Good

Mandi

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

2/10 Terrible

Oliver

Big queue at check in. One lady, Janet, doing her best but clearly under staffed.
Stayed 1 night in Oct 2025

6/10 Okay

DAVID C, STATE COLLEGE

Traveled with group
Liked: Staff & service
Great location, rooms were modernized but quite some time ago. Only 1 elevator working, lobby and exterior dated, but it is Scotland.
Stayed 1 night in Oct 2025

2/10 Terrible

Andrew

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Double room was tiny and bed was hard against the wall on 1 side. Had to ask for side order for evening meal that didn't turn up and burger was dry and bland. Twice asked receiption about no heating in room but no one turned up and not resolved. Was told at breakfast that dining room was closed despite arriving 30mins before breakfast ended. No apology given, and lastly charging £15 for overnight hotel parking. Total lack of care and awareness from staff. Never to return here again
Stayed 1 night in Oct 2025

10/10 Excellent

Adria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right in the heart of downtown Inverness
Stayed 2 nights in Oct 2025

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
On checking in. Only 1 lift working took 25 minutes to get in the lift due to very busy. Room was perfect apart from couldnt turn heating on. Came down for Dinner in the Bar ordered a starter and mains went to Order Pigs un Blankets to be told not available. Normally when given a Menu you are told there and then if things are not available. ALL the food came out at the same time. Sent the mains back until we had finished the starter. Mains arrived were warm. Ate it as was not long out of Hospital and was hungry. Waited 25 minutes for someone to clear the plates and asked for pudding menu and another drink. Then waited 15 minutes for someone to take our order decided in the end to leave. 3 staff in bar working then 2 of them went and looked after a coach party in the dining room. Leaving 1 person doing nothing but the Bar. Came down for Breakfast was lovely. One Waitress saw i wasnt great due to my Operation and said if i needed anything just to ask for Help. Very appreciative
Stayed 1 night in Oct 2025

4/10 Poor

Mary

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
A lot of Noise from outside in the street until 10.30. Room was cold. Kettle impossible to fill as no space for it inder tap.
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok but noisy from stairwell door slamming and the very loud street noise and there was intermittent banging of a metal rail within building, alarms going off through out the night - windows definitely not sound proof
Stayed 2 nights in Oct 2025

10/10 Excellent

Elsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived with a very welcoming,Jo was excellent she makes you feel very welcome, breakfast was all over the place bumbing into each other some of the staff did not know what they where doing they stand about chatting a lot .had a evening meal once again staff should help customers more they seem to chat with each other than do there job also breakfast was there times and the salt shaker was not filled after been told lovely clean and comfortable room food was good .we will be back to stay next time we come up that way thankyou
Stayed 3 nights in Oct 2025

6/10 Okay

TAREN

Stayed 3 nights in Oct 2025

6/10 Okay

Gary

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities

Tired hotel but great staff.

Beds were comfortable. Bar was great. The hotel itself was tired and in need of decorating inside and out. Carpets looked dour. Cobwebs hung from the bedroom ceiling. One of the 2 lifts was out of action for a day and a half. Rooms at the front were noisy with revellers outside until the early hours noting it was the weekend. Windows could be better glazed. To finish on a positive note, the staff were friendly and helpful, working hard.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ishmael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great breakfast, GREAT VIEW from room or the river, great shower! Great walkable location, great parking only 15 pounds a night. Worth it! We did a small room and it was perfect bc we pretty much just slept in the room and had great views the rest of the time we were there.
Room view
Lobby
Lobby
Breakfast with a view. Great choices & great coffee!
Stayed 2 nights in Sep 2025

8/10 Good

Morgan, Stittsville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy bed, just a bit dated
Stayed 1 night in Sep 2025