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Casa del Jaguar Beach Hotel

4.0 star property

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Photo gallery for Casa del Jaguar Beach Hotel

Outdoor pool, open 9:00 AM to 7:00 PM, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Front of property
Aerial view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle Zazil Ha #118, Playa Norte, Isla Mujeres, QROO, 77400
  • North Beach
    ‪1 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪12 min walk‬
  • Dolphin Discovery
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪120 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 2 Bedrooms

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

On the beach, white sand, sun loungers, beach umbrellas

Privilege Aluxes Isla Mujeres Adults Only

  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
4.5 out of 5, Wonderful, (1137)
The price is $234
per night
$286 total
includes taxes & fees
Mar 25 - Mar 26
Privilege Aluxes Isla Mujeres Adults Only

About this property

Casa del Jaguar Beach Hotel

4-star hotel in Centro - Supmza 001
Catch some rays at the beach or spend the day relaxing at Casa del Jaguar Beach Hotel's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Change of towels is available on request.
Casa del Jaguar Beach Hotel offers 12 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including reflexology.
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Casa del Jaguar Beach Hotel, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 2 restaurants. A beach bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Casa del Jaguar Beach Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 11:00 AM.
Guru - Onsite fine-dining restaurant.
Green Demon - Onsite seafood restaurant.
Guru Bech Club - Onsite bar. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • 2 restaurants
  • A beach bar
  • Couples/private dining

Restaurants on site

  • Green Demon
  • Guru
  • Guru Bech Club

Things to do

  • Free beach club
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 300 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casa Jaguar Hotel Isla Mujeres
Casa del Jaguar Beach Hotel Hotel
Casa del Jaguar Beach Hotel Isla Mujeres
Casa del Jaguar Beach Hotel Hotel Isla Mujeres

Casa del Jaguar Beach Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 45 out of 53 reviews
Rating 8 - Good. 4 out of 53 reviews
Rating 6 - Okay. 2 out of 53 reviews
Rating 4 - Poor. 0 out of 53 reviews
Rating 2 - Terrible. 2 out of 53 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Meredith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Definitely Return For Another Visit
I recently stayed at Casa del Jaguar Beach Hotel for four nights, and overall, it was a delightful experience. The staff stood out the most—they were incredibly attentive and accommodating, going above and beyond to make sure our stay was comfortable. We encountered a couple of minor issues during our visit, such as malfunctioning bracelets for room access and a hair dryer that stopped working, but the staff resolved both problems quickly and efficiently. The hotel itself was a tranquil retreat, offering a much-needed escape from the busier parts of the area. Breakfast, which was included in our stay, was delicious and fresh each morning. The beach had a steady flow of boats bringing in snorkelers, making it lively, but the hotel’s designated sunbed area still felt relaxing. Vendors occasionally passed by, but they were respectful and never intrusive, adding a local touch to the experience without being disruptive. The location was excellent, just an easy 10-minute walk from the ferry, and there were plenty of great restaurants and shops nearby. This made exploring the area very convenient. I highly recommend Casa del Jaguar for anyone looking for a quiet, well-located hotel with exceptional service and relaxing amenities.
Stayed 4 nights in Nov 2024

10/10 Excellent

Din

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place!
Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Armando

The property is old and needs renovation But the real issue was the super loud music the hotel beach bar and those around would play the whole afternoon, impossible to relax And not to mention all the boats coming from the mainland, all of them parking in front of the hotel laguna literally obscuring the nice panorama you would see
Stayed 3 nights in Aug 2024

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean and quiet That’s what I’m looking for vacations
Stayed 7 nights in Aug 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
The beach front was amazing the food & drinks were great. They cleaned the rooms really good and the front desk people were really nice and helpful.
Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place! Very clean! This place was walkable to all restaurants and shops !!
Stayed 3 nights in Jun 2024

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Norte
Beautiful room, very clean and in good taste. Patio was nice but weather was too hot to enjoy as it had no shade. Service overall was good but some mediocre/inconsistent service in restaurant that provided breakfast. Great location and easy access to activities and food/drinks in town. I would book again.
Stayed 7 nights in May 2024

10/10 Excellent

MAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 2 nights in Mar 2024

6/10 Okay

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Could use some tips on hospitality
Overall the staff was good, especially in the evening. Twice I went to the bar in the early afternoon on two different days and was ignored. Both times I sat for 10 minutes then finally gave up and left. Swimming pool is very cold, which explained why nobody was in it during our entire 7 day stay. We paid $600 a night for this hotel, and it was not all inclusive. The overall service didn't match the price, especially at check out. We were charged for 2 tiny cans of Pringles and three bottles of water. We explained that there were not two cans of Pringles in our room when we arrived. The clerk looked at us like we were idiots and charged us anyway. Additionally, when we arrived we were told that water and coffee in the room was included. We were charged for 3 bottles of water anyway. When we asked why, we were told that only the refillable glass bottle waters were included, not the cheap plastic bottles. We explained that that was not what we were told. Again, a blank stare that insuinated we were stupid or attempting to scam them. So, we were charged $29 for 2 tiny cans of Pringles and 3 cheap, plastic bottles of water. It left a really bad final impression of this very expensive hotel. We visit Isla at least once a year, often twice. This hotel could have earned our repeat business. Unfortunately, it failed to do that.
Stayed 7 nights in Feb 2024

8/10 Good

Scott D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa del Jaguar is a beautiful and very nice boutique hotel with very helpful staff. The location is perfect if you want to stay at Playa Norte. It’s on the beach, but also a very convenient and easily walkable few blocks to the main streets for food and shopping on the north side of the island, and actually about a 15 minute walk from the ferry terminal. The front desk was very helpful with things like renting golf carts, locating various places, and getting around the island. Be aware that the front desk does close at about 10pm each night, so you’ll have to make arrangements in advance if you arrive too late. The restaurant is nice, with friendly staff and right on the beach, and has good food. But because it’s a hotel/resort restaurant, it can be a little more expensive than other places in town. Overall, if you’re looking for a boutique beach front resort experience, then Casa del Jaguar is a great place to stay in Isla Mujeres.
Stayed 4 nights in Jan 2024

6/10 Okay

Raquel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly staff!
This was a special family trip. Our flight arrived late and we were rushing to get to the hotel before 10:30pm, because that was the closing check-in time. We finally got to the hotel at 10:20pm, but NOT A SOUL was in sight, no one was at the front desk to greet up, no email was sent with any instructions or at least a phone call, NOTHING. We finally notice on the side of the counter some sheets of paper with my name, and the fobs for our room. But where was the actual room, no further instructions were provided! So there we were, wandering aimlessly at night trying to figure out where to go! We finally located our room but no one was available to support us with our heavy luggage! No one even assisted when when we left in the AM several days later! Once inside, the room was immaculate and beautiful, the balcony was the perfect setting and we had a hammock. No complaint about the actual room, location, and access to beach front lounging. But when it comes to the service, I was beyond disappointed, I was disgusted that the staff would be so cold and unfriendly! They pride themselves in having a multilingual staff, but they sacrifice actual customers service by getting non-locals to work here. The friendliest staff were the cleaning staff. Their prejudice and judgment of us determined their treatment and utter disregard for us and our stay, perhaps if we were white and privileged we might have received better service, which is a shame in my own country of Mexico!!!
Stayed 6 nights in Nov 2023

10/10 Excellent

JOSE, PHARR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing place to stay, next to the beach, great food and easy to get there.
Stayed 1 night in Nov 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Robyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Casa de Jaguar. In the perfect area with many restaurant options that are walkable and places to rent golf carts nearby. The hotel felt safe, modern and clean. The staff that we interacted with were kind and helpful! Highly recommend
Stayed 3 nights in Oct 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is such a beautiful and clean property. The breakfast is amazing. The pool is beautiful and overlooks the beach. It is really nice to have a reserved bed on the beach with wait service. Can't beat this location! We would absolutely book here again.
Stayed 4 nights in Aug 2023

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class operation! Fantastic staff. Great food
Stayed 5 nights in Jul 2023

10/10 Excellent

jennifer

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Definitely must stay here!
From the minute Diego checked us in until he checked us out our stay was nothing but wonderful! The hotel is really neatly decorated, the best beach in Isla, the food is very very good!! We were so impressed with cocktails and food that we ate almost all meals at the hotel. Very detail oriented!! The service is superb! I can’t say enough about how much we enjoyed Casa del Jaguar!!
Stayed 5 nights in Jul 2023

10/10 Excellent

Farzana

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location. Diego at the reception was very helpful and pleasant. The restaurant could do with a change in evening menu. Sunny and bar staff were excellent. The beach area was very well maintained. Overall we had a great stay and would come back
Stayed 4 nights in Jun 2023

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing! They were very helpful and prompt when you asked for something at the restaurants, housekeeping or at the front desk. The food and drinks at Oceanus were so good! The rooms were clean and the a/c worked great! The location was absolutely amazing. The water along the beach is incredible, waist deep and so blue. The location is also within walking distance to shops, restaurants and bars.
Stayed 9 nights in Apr 2023

10/10 Excellent

Derick, Seattle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place especially if you want to be literally right next to the beach front. If you can be in the second level for a nice view of the Caribbean Sea. One thing I would change is the naming of the different rooms that they offer. For example the Junior Suite room and the Master Suite room size looked the same however the main difference is the quality counter space and closet is much nicer compare to the Junior Suite. Another thing is the Master Suite has more option on the Free breakfast hence the color difference on the room key ribbon. It would have been nice if they gave at least one free cocktail per day you stay. Also for those who stay at Casa del Jaguar you can use the amenities at the other hotel Na Balam across from this hotel which I didn’t know until two days before my check out of the hotel. Overall the staff their were amazing and I highly recommend this place. Also it’s about a 12 minute walk from the ferry terminal Ultramar.
Stayed 4 nights in Apr 2023

10/10 Excellent

Cheryl-Ann

Stayed 9 nights in Apr 2023