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Hotel Casa HX - Adults Only

3.5 star property

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Photo gallery for Hotel Casa HX - Adults Only

Spa Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Bungalow | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Master Suite | Private kitchen
King Suite with Plunge Pool | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Front of property - evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Restaurant

Explore the area

Map
Av Pedro Joaquín Coldwell Predio 006, Manzana 0115, Zona 002, Lázaro Cárdenas, Isla Holbox, QROO, 77310
  • Bioluminescence Beach
    ‪5 min walk‬
  • Punta Coco
    ‪6 min walk‬
  • Holbox Ferry
    ‪4 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room

  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite

Master Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 King Bed

  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Spa Suite

Spa Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Spa Suite

  • Ocean view
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Plunge Pool

King Suite with Plunge Pool | Egyptian cotton sheets, premium bedding, minibar, in-room safe

King Suite with Plunge Pool

  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 2 Queen Beds

  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Casa HX - Adults Only

3.5-star Isla Holbox hotel close to Holbox Beach
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Casa HX - Adults Only offers 19 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathrobes and complimentary toiletries. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available on request) is offered to guests. This Mediterranean hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Concierge services and wedding services can be provided. A total renovation of this property was completed in November 2022.

Hotel Casa HX - Adults Only is a smoke-free property.

Roof Top HX - This rooftop bar serves breakfast and lunch.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 7:00 PM on request

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Roof Top HX

Things to do

  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Facials
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator
  • Tile flooring in public areas

More

  • 2 buildings
  • 4 floors
  • Built in 2019
  • Mediterranean architecture
  • Mosquito nets
  • Renovated entire property - November 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 250 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Casa HX Hotel Isla Holbox
Casa HX Hotel
Casa HX Isla Holbox
Casa HX
Hotel Casa HX
Casa Hx Isla Holbox
Hotel Casa HX Adults Only
Casa HX Optional All Inclusive
Hotel Casa HX - Adults Only Hotel

Hotel Casa HX - Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 161 out of 201 reviews
Rating 8 - Good. 26 out of 201 reviews
Rating 6 - Okay. 5 out of 201 reviews
Rating 4 - Poor. 5 out of 201 reviews
Rating 2 - Terrible. 4 out of 201 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice facilities, lovely design touches, and the people working there was really friendly and helpful!
Stayed 9 nights in Feb 2025

10/10 Excellent

Laurie-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was peaceful and the staff is excellent!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Tania Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely and the staff is excellent. Daniel and Betty are both personable, and helpful. Casa HX is a lovely and unique property with an interesting layout. Our room was clean, modern, and comfortable. It lives up to the pictures on the website. Some minor repair work was needed in places, but these are smalls details. Commuting to and from the hotel was a small issue due to the distance from downtown. To counter this, local taxis have a transparent rate structure which is affordable. We also walked the distance (25 minutes) without feeling unsafe day or night. I would suggest that you bring a flashlight.
Stayed 9 nights in Feb 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic great staff
Stayed 11 nights in Jan 2025

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service
Very nice property and facility. A little bit far from everything. Although the unit had a kitchenette it did not have any kitchen items stocked
Stayed 10 nights in Jan 2025

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great!. Stuff not too good!. They were kind of rude and also trying to charge for stuff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Elijah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Could not ask for better staff
Stayed 2 nights in Dec 2024

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and staff was great and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Gilberto, Memphis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food and relaxing atmosphere
Stayed 2 nights in Aug 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

Teodoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hX..

The manager, Anaiza was truly amazing.. She was very helpful the four days we stayed there.. I gladly would recommend anyone to stay at this hotel..
Stayed 4 nights in May 2024

4/10 Poor

Vanessa

Stayed 3 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

2/10 Terrible

ian

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. I booked this hotel specifically as they advertised a jacuzzi room. When we arrived the jaccuzi would not heat and only had cold water, and it leaked all over. When we told the front desk of the issue they sent the handyman to resolve the issue. Hey told me the prior guests had an issue as well. The part was ordered to fix it, but it was not expected for at least 50 days. I would not have stayed here knowing that. I was forced to pack up everything and move to another hotel across the island that had this feature as I wanted to use the jacuzzi on my trip. My issue is that the hotel knows there is a problem and still advertises this room. The hotel is not ideally located - its a bit off the beach and somewhat secluded. Originally the staff was great until they learned I was leaving. Then attitudes changed. My review would have been slightly different if they staff was a bit more friendly when they caused an inconvenience and were not helpful or even kind about correcting their false advertising and mistake. I would recommend a different hotel
Stayed 7 nights in Feb 2024

2/10 Terrible

Esmeralda

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked here because of all the wonderful reviews. This was suppose to be our honeymoon vacation. It was a literal nightmare.. when we got here, no taxi wanted to take us to our hotel because of the location and how flooded it was. Which I understand but our hotel never informed us of this situation and as a business point of view that’s was wrong. Also once we finally arrived there was no electricity or water. We decided to stick it out due to us not being able to do anything about it. When we woke up the next day we went and asked for a taxi to come. They stated no taxi would come due to flooding. We decided it wasn’t much of a walk so we walked all the way from our hotel to the center and back for 3 days. I have literal blisters all over my feet from how terrible it was but it was the only way to go and get snacks or drinks. And no matter where you go it’s flooded. The hot water went out while my husband had shampoo on his head and didn’t come back until 20-30 minutes later. Also I asked for our money back for the last two days since there was literally no way we could stay one more day in this and they replied with Hello Esmeralda, unfortunately your stay coincided with one of the worst storms we have had in Holbox for more than 6 years, it was national news, we are very sorry for this situation, and we hope to be able to welcome you.. Just know if there’s any chance of rain at all taxis will absolutely not come this way and more than likely everything will be flooded.
Stayed 5 nights in Feb 2024

2/10 Terrible

Ahsan

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Few things—this hotel is located in the middle of nowhere and everything is inaccessible without taking a taxi, which ends up pretty expensive. Second, we paid quiet a bit of a premium for the room with the hot tub but here's the kicker.... their rooms don't get hot water for more than a few minutes. That means that you can't fill up the hot tub with hot water... The lack of hot water was called into attention of the staff multiple times but they refused to do anything about it. In fact, they just told me "nobody else has complained about hot water". The receptionist was also useless ; we asked for recommendations about several things and she didn't seem to know anything.This hotel is a waste of money and you should avoid it at all costs.
Stayed 3 nights in Dec 2023

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property tucked away from the center of town. We enjoyed our stay!
Stayed 2 nights in Dec 2023

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and very friendly staff. The food was ok but a little overpriced. Poor infrastructure makes the location hard to get to and when it rains, you’re sort of stuck unless you want to trudge thru dozens of muddy foot deep mud puddles. Taxis charge a premium to service you out there which makes complete sense but makes excursions a bit pricey.
Stayed 5 nights in Dec 2023

4/10 Poor

Shannon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about our stay was the breakfast: fresh fruit and juice plus the BEST chiliquiles. Not much else was as expected. We had no hot water the last 2 days of our stay. We found a scorpion in our room and they wouldn't help us remove it. Our plunge pool was only turned on the first day of our stay so we couldn't use it. Everytime we returned to the room I had to clean up lizard mess. But the problem is that there was a pile of lizard mess accumulating behind the toilet which shows a complete lack of thorough cleaning. They ran out of clean pool towels and wouldn't even give us a bath towel to use by the pool. Would NEVER stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrei

Stayed 1 night in Aug 2023

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and relax, breakfast had a different option every morning, and delicious. Unfortunately, because the general conditions of the island, the access for the beach is difficult when you are walking due to all the water holes around
Stayed 4 nights in Jun 2023

10/10 Excellent

Colinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at HX! Restaurants on site, amazing beaches within walking distance, and a great place to see the bioluminescence! The room was quiet and beautiful and the AC was a lifesaver! Staff was super friendly and accommodating. We had no complaints. Highly recommend!
Stayed 1 night in Jul 2023

10/10 Excellent

Breici

Liked: Cleanliness, staff & service, property conditions & facilities
We had our baby moon here and it was perfect because it was quiet which is what we were looking for. The property was pretty and the vibe was perfect but the number one thing that made this hotel stand out was the staff. Every staff member I encountered was friendly and helpful. If I had to complain about one thing it would be that our AC was would drip from the condensation which wouldn’t matter except it was directly over the headboard so we’d feel a little droplet here and there nothing that stopped us from being able to sleep. It was great being so close to Punta Coco beach.
Stayed 6 nights in Jul 2023

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super close to both beaches and fantastic staff.
Stayed 5 nights in Jul 2023