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Naj Casa Holbox

3.0 star property

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Photo gallery for Naj Casa Holbox

Deluxe Quadruple Room, 2 Double Beds, Private Bathroom | Terrace/patio
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
In-room safe, desk, blackout drapes, iron/ironing board
Garden
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
Calle Hernán Cortes, Entre Canane Y Lisa, Isla Holbox, QROO, 77310
  • Holbox Ferry
    ‪5 min walk‬
  • Holbox Beach
    ‪7 min walk‬
  • Holbox Letters
    ‪8 min walk‬

Room options

View all photos for Deluxe Studio Suite, Multiple Beds, Private Bathroom

Deluxe Studio Suite, Multiple Beds, Private Bathroom | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Studio Suite, Multiple Beds, Private Bathroom

  • 391 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Classic Quadruple Room, Private Bathroom

In-room safe, desk, blackout drapes, iron/ironing board

Classic Quadruple Room, Private Bathroom

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 King Bed, Private Bathroom

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Double Room, 1 King Bed, Private Bathroom

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, 2 Double Beds, Private Bathroom

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Quadruple Room, 2 Double Beds, Private Bathroom

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Classic Double Room

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Naj Casa Holbox

3-star Isla Holbox hotel walkable to Holbox Beach
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, tour/ticket assistance, and a garden are onsite.
Naj Casa Holbox offers 27 air-conditioned accommodations with safes and coffee/tea makers. 43-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Isla Holbox hotel also offers an outdoor pool, a terrace, and tour/ticket assistance.

Naj Casa Holbox is a smoke-free property.

Casa Naj - This restaurant serves breakfast only.
BAR NAJ - Onsite bar. Open daily.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • BAR NAJ
  • Casa Naj

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Built in 100
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Naj Casa Holbox Hotel
Naj Casa Holbox Isla Holbox
Naj Casa Holbox Hotel Isla Holbox

Naj Casa Holbox Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 134 out of 182 reviews
Rating 8 - Good. 37 out of 182 reviews
Rating 6 - Okay. 6 out of 182 reviews
Rating 4 - Poor. 2 out of 182 reviews
Rating 2 - Terrible. 3 out of 182 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gintare

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located, close enough to town centre, but on a quiet street. The room was very spacious and had a large kitchenette with lots of cabinets, dishes, cutlery, small fridge and microwave. Our room was on the first floor and had a small seating area separated for privacy with lush greenery and easy access to swimming pool. The staff of the hotel were very nice and helpful. We enjoyed our stay there and would stay again or recommend this lovely hotel.
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice new hotel within walking distance to everywhere (most are...it's a small island)! Nice to have a refrigerator, coffee maker, and toaster. The only thing on the negative side was that the pool was not very clean looking.
Stayed 2 nights in Jan 2025

10/10 Excellent

Cristina

Stayed 3 nights in Jan 2025

10/10 Excellent

MELISSA, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naj Casa is close to the action of the El Centro but far enough to enjoy peaceful rest from the beach music scene. About a 4 to 5min walk gets you to the center and another 2 to 3min beyond the center is the beach. Outside of the hotel can be a little tricky navigating puddles and I can understand the rainy seasons could get frustrating. This is not Naj Casa's fault. You're visiting a sandbar NOT an island. Showing up with the expectation of paved roads will only hurt you. Taking Hernan Cortes to Tiburon Ballena to get to the center and the beach was the easiest and driest route! Adrian was very helpful with setting up transportation to and from the Cancun airport (door to door service) as well as arranging tours. Karina provided relaxing massages and always had lovely a attitude and great suggestions for our island stay. Mari carried my heavy bag up to our room without question. All of the staff worked hard to keep the space clean and inviting. Having a kitchenette with actual dishes, a mini fridge, coffee maker and a microwave made the room that much more cozy for sleeping in and enjoying leftovers. The only negative is the hot water runs out fast in the shower! It was a good reminder to save water by turning off the shower while lathering. My partner and I would absolutely return!
Stayed 7 nights in Jan 2025

10/10 Excellent

Louis, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Naj Casa was a great choice for my stay on the island. The property is extremely clean, well kept, and the rooms are impeccables. The staff at the front desk are super friendly and accommodating. The open air morning breakfast on the hotel roof top is a convenient way to start your day. The area restaurants, small retail stores, grocery markets, convenience stores, street vendors, beach clubs, etc, are all within walking distance from the hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was everything we needed and more. Walkable to everything, clean, the staff were super friendly. Beautiful room and shower with great pressure. I would not hesitate to stay here again. Thanks for the hospitality Naj
Stayed 3 nights in Dec 2024

10/10 Excellent

Joce

Traveled with partner
Liked: Property conditions & facilities
We had the most wonderful stay at hotel naj, a beautiful poolside area full of plants to chill at. Super close to everything, amazing and helpful staff. Great showers with good pressure. We will be back!
Stayed 3 nights in Dec 2024

8/10 Good

LUCAS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly restaurant staff.
Stayed 5 nights in Oct 2024

10/10 Excellent

Marino

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was wonderful, the rooms very clean and very spacious, we love to stay there, very close to downtown and also quite allow you to relax, the pool are very nice !! Definitely a great place !!
Stayed 4 nights in Oct 2024

8/10 Good

Jorge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Rosalia

Liked: Cleanliness, staff & service, amenities
Beautiful pool .
Stayed 4 nights in Jun 2024

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay only 4 small blocks to the beach or 3 to 4 min walk. The stuff is great and are server at breakfast Armando very nice guy.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jefferson

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxing hotel with a nice pool and beautiful rooms
Stayed 1 night in Aug 2024

8/10 Good

Oscar

Stayed 2 nights in Jul 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and very nice staff!
Stayed 5 nights in Jun 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nice and the staff was great. I didn’t receive my free bottle of wine. Maybe next time. Would stay again. Close to the ferry and in walking distance!
Stayed 3 nights in Jun 2024

10/10 Excellent

Yester

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awesome service one of the best chilaquiles I have ever had great experience overall very clean and friendly staff
Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Left in the cold....

Got left in the cold literally, called for my shuttle, walked to the area and no shuttle was there, called back after waiting for 20 min in the freezing cold at 2am, then she sent the shuttle again, not friendly or welcoming at all on the phone or in person... was supposed to get a free early check in with my gold status with hotels.com which was not honored and I was charged $75, so if you have gold status don't think that the things listed as perks actually will be... so tried to get help from hotels.com and they called the hotel and the staff just hung up on them... how professional... difficult to get any help, called multiple times to front desk and no answer, it's a busy place with maybe not enough staff for good service... the service at the restaurant was very good though, very friendly and the shuttles going into town and the train station were efficient... the driver at night also wasn't very friendly didn't even get out to greet me or help with my bag... would never stay here again as I didn't feel very welcomed...
Stayed 3 nights in May 2024

10/10 Excellent

Alexis

Stayed 4 nights in May 2024

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, would recommend

Really friendly staff, lovely pool and rooms with great air con. Clean and nice feel, quiet at night. 10 minute walk to the beach and 5 minutes to the town. Only complaint would be would be nice to have some umbrellas by the pool to provide more shade. Would definitely recommend
Stayed 4 nights in May 2024

8/10 Good

Yann

Stayed 4 nights in Mar 2024

8/10 Good

Killian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here and would highly recommend. Location is brilliant, just a 5 min walk from the ferry. The food at the hotel was really nice and you’re just around the corner from the Main Street. Staff were very friendly and helpful. They even offered us a bucket of ice for our wine (that we brought!). The pool was lovely - we spent the whole first day there. A good number of sun loungers and two outdoor beds to relax on. The bar service was brilliant too. The only negatives were that it was a little noisy - construction going on next door. We were only offered one room key and were told we would need to pay a 500mxn deposit for a second one. Also, the power/water cut out at random points during our stay. We would still highly recommend staying!
Stayed 3 nights in Feb 2024

10/10 Excellent

torrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Brad

Traveled with family
Disliked: Staff & service

Won’t stay here again

The actual hotel is fine. This is my 4th trip to the island but my first time staying at this property. Holbox always has an issue when it rains. The streets become muddy and there will be standing water in some places. However, Naj Casa had the whole street in front of the hotel full of disgusting water knee deep. We had two rooms booked. One for myself and my wife and one for my older father. His room did not have hot water. They attempted to fix it but could not. 4 days and no hot water. They offered to move him to a room on the second floor but we needed him on the first floor because he does not navigate stair well. Finally we lost power and water in the hotel. Losing power is always an issue on the island. However when it affects being able to flush a toilet it can really cause issues.
Stayed 5 nights in Feb 2024